Customer and client support teams are the first point of contact during any new interaction. Are your front line staff able to maximize business opportunities while at the same time build strong relationships and manage customer loyalty?
Having mutually respective interactions with others is a goal we all should be striving for, yet why is “manipulation” part of everyday human interaction? To mitigate this manipulation in interactions, it is essential that every person be on the same page. This starts by establishing mutually respective rules of engagement. Since we can’t control others behaviours, we need to realize that we must be the one to ensure rules are established.
Establishing rules is not a hard process, but consistency in its implementation is.
|Session Time(s)||Duration||Delivery||Required Program Enrolment||Instructor|
1:00pm – 2:30pm
|1.5 Hours||Webinar||Customer Service Training||Randy Hnatko, MBA|
Our Sales Training & Development Program and its trainers have been helping Sales Professionals excel since 2004.