Customer and client support teams are the first point of contact during any new interaction. Are your front line staff able to maximize business opportunities while at the same time build strong relationships and manage customer loyalty?
Customer service providers often are the first people having to deal with angry, upset or unreasonable people. This session will look at what makes people “Unreasonable” and how we can react to turn the situation around.
We will examine how we can use proven Trainwest Psychological Strategies & Techniques to institute a sequence of events to resolve the situation.
|Session Time(s)||Duration||Delivery||Required Program Enrolment||Instructor|
1:00pm – 2:30pm
|1.5 Hours||Webinar||Customer Service Training||Randy Hnatko, MBA|
Our Sales Training & Development Program and its trainers have been helping Sales Professionals excel since 2004.