Defining Excellent Customer Service

Course ID
Customer Service Training
Lecture, Online, Seminar

Customer and client support teams are the first point of contact during any new interaction. Are your front line staff able to maximize business opportunities while at the same time build strong relationships and manage customer loyalty?

Seminar Description:

You have decided that today is the day you want to take your customer service skills to the next level. Saying you want to improve is easy, but do you know what direction you want to go? Do you have a clear definition of what excellence customer service looks like?

In this session we will uncover what the definition of “Excellent” customer service is, uncover what “Poor” Customer service is and look at developing a road map to keep you on the process of continuous improvement.

Key Learning Points:
  • Define the difference between 'Exceptional' and 'Poor' customer service
  • Learn how to take your own 'Temperature'
  • Learn how to develop and deliver your own 'Customer Service Plan'
Session Time(s) Duration Delivery Required Program Enrolment Instructor
1:00pm – 2:30pm
1.5 Hours Webinar Customer Service Training Randy Hnatko, MBA

Our Sales Training & Development Program and its trainers have been helping Sales Professionals excel since 2004.