Refine the skills of your frontline

Customer Service Training

Business Tactics for Frontline Employees

Through a combination of in-class instruction and coaching our Customer Service Training Program takes you on a journey to a different world – a world where selling can be fun. Learning the Trainwest System puts you, the professional, in control and is unlike any training you have ever seen.

Trainwest’s Customer Service Program has been designed and tailored toward introducing both new and experienced professionals to today’s game of selling, arming them with new techniques, knowledge and skills necessary to succeed in their environment and overcome any barriers they may encounter on the way.

Training Delivery Methods

Group Workshops

One-on-One Coaching

Online Webinars

This is not a “quick fix”, short-term solution to success.  It provides long-term, incremental reinforcement training and coaching to ensure a return on the training investment.  

Let us help your team overcome communication roadblocks like:

  • Dealing with difficult customers
  • Not having the confidence to make outgoing calls
  • Failing to understand the selling process for up-selling and cross-selling
  • Trouble communicating on a professional level
  • Not knowing how to take a client to the next step in a sale

Examples of What you Will Learn

Registration Options

MONTHLY

MOST POPULAR - Monthly Subscription
$79USD
  • Live Weekly Webinar Access
  • Access to Archived Customer Service Podcasts
  • Access to Customer Service Video Archives
  • Exclusive Customer Service Tips
Get Access Now

6 MONTHS

PREPAID - SAVE 10%
$427USD
  • Live Weekly Webinar Access
  • Access to Archived Customer Service Podcasts
  • Access to Customer Service Video Archives
  • Exclusive Customer Service Tips
Get Access Now

12 MONTHS

PREPAID - SAVE 15%
$806USD
  • Live Weekly Webinar Access
  • Access to Archived Customer Service Podcasts
  • Access to Customer Service Video Archives
  • Exclusive Customer Service Tips
Get Access Now

All Memberships of this program are subject to a one-time initiation fee of $189 USD

Registration Options

Contact Info

Head Office

Suite #110 – 4170 Still Creek Drive,
Burnaby BC V5C 6C6

+1-800-870-6088
info@trainwest.ca

Mon – Fri 9:00A.M. – 5:00P.M.

Social Info