Communicating using Appropriate Technologies

Course ID
Customer Service Training
Lecture, Online, Seminar

Customer and client support teams are the first point of contact during any new interaction. Are your front line staff able to maximize business opportunities while at the same time build strong relationships and manage customer loyalty?

Seminar Description:

As every day progresses there are newer forms of technology that have the power to enhance (or hinder) our communication with others. So how can we ensure we use them to our advantage? People want to he heard and understood and want communication in the method they prefer, not the method the sender prefers.

Are you really delivering and receiving messages in the best possible way?

In this section we will review a series of tips that will help you get the most out of some key communication technologies.

Key Learning Points:
  • Review ten (10) Key Communication Technologies
  • Learn how to get the most out of Key Communication Technologies
  • Learn how using a balanced use of technology can affect communication positively
Session Time(s) Duration Delivery Required Program Enrolment Instructor
1:00pm – 2:30pm
1.5 Hours Webinar Customer Service Training Randy Hnatko, MBA

Our Sales Training & Development Program and its trainers have been helping Sales Professionals excel since 2004.