Customer and client support teams are the first point of contact during any new interaction. Are your front line staff able to maximize business opportunities while at the same time build strong relationships and manage customer loyalty?
People make decisions based on consequence. These consequences all have a degree of stress, worry or anxiety associated with them. How long someone has put up with the discomfort dictates the severity of it in their own mind.
As experts in our field we may recognize someone who is in discomfort before they do. However, until an individual admits it, accepts it, is prepared to deal with it, nothing will happen. In this session, you will learn the components of stress and how to use specific questioning techniques to uncover those elements.
|Session Time(s)||Duration||Delivery||Required Program Enrolment||Instructor|
1:00pm – 2:30pm
|1.5 Hours||Webinar||Customer Service Training||Randy Hnatko, MBA|
Our Sales Training & Development Program and its trainers have been helping Sales Professionals excel since 2004.