Consequence Decision Making

Course ID
Customer Service Training
Lecture, Online, Seminar

Customer and client support teams are the first point of contact during any new interaction. Are your front line staff able to maximize business opportunities while at the same time build strong relationships and manage customer loyalty?

Seminar Description:

People make decisions based on consequence. These consequences all have a degree of stress, worry or anxiety associated with them. How long someone has put up with the discomfort dictates the severity of it in their own mind.

As experts in our field we may recognize someone who is in discomfort before they do. However, until an individual admits it, accepts it, is prepared to deal with it, nothing will happen. In this session, you will learn the components of stress and how to use specific questioning techniques to uncover those elements.

Key Learning Points:
  • Learn and understand the three (3) elements of discomfort at three (3) moments in time
  • Learn how to use a Questioning Process to uncover the real issues causing the discomfort
  • Learn techniques on how to work with people to define whether they are curious, have intent or are prepared to commit
Session Time(s) Duration Delivery Required Program Enrolment Instructor
1:00pm – 2:30pm
1.5 Hours Webinar Customer Service Training Randy Hnatko, MBA

Our Sales Training & Development Program and its trainers have been helping Sales Professionals excel since 2004.