CST106Rules of CSR Engagements
Department : Customer Service Training
Campus : Webinar
Level : Professional Certificate
Instructor : Randy Hnatko (MBA)
Semester : Reoccuring
Credit : 4.000
Method : Lecture, Online, Seminar
CST105Communicating using Appropriate Technologies
Department : Customer Service Training
Campus : Webinar
Level : Professional Certificate
Instructor : Randy Hnatko (MBA)
Semester : Reoccuring
Credit : 4.000
Method : Lecture, Online, Seminar
CST104Front Line Questioning Techniques
Department : Customer Service Training
Campus : Webinar
Level : Professional Certificate
Instructor : Randy Hnatko (MBA)
Semester : Reoccuring
Credit : 4.000
Method : Lecture, Online, Seminar
CST103Dealing with ‘Unreasonable’ People
Department : Customer Service Training
Campus : Webinar
Level : Professional Certificate
Instructor : Randy Hnatko (MBA)
Semester : Reoccuring
Credit : 4.000
Method : Lecture, Online, Seminar
CST102Understanding People (Transactional Analysis)
Department : Customer Service Training
Campus : Webinar
Level : Professional Certificate
Instructor : Randy Hnatko (MBA)
Semester : Reoccuring
Credit : 4.000
Method : Lecture, Online, Seminar
CST101Understanding Personality, Persuasion & Dealing with Different Generations
Department : Customer Service Training
Campus : Webinar
Level : Professional Certificate
Instructor : Randy Hnatko (MBA)
Semester : Reoccuring
Credit : 4.000
Method : Lecture, Online, Seminar
CST100Defining Excellent Customer Service
Department : Customer Service Training
Campus : Webinar
Level : Professional Certificate
Instructor : Randy Hnatko (MBA)
Semester : Reoccuring
Credit : 4.000
Method : Lecture, Online, Seminar
MTAD107Time Management
Department : Management Training & Development
Campus : Webinar
Level : Professional Certificate
Instructor : Randy Hnatko (MBA)
Semester : Reoccuring
Credit : 4.000
Method : Lecture, Online, Seminar
MTAD106Dealing with Change
Department : Management Training & Development
Campus : Webinar
Level : Professional Certificate
Instructor : Randy Hnatko (MBA)
Semester : Reoccuring
Credit : 4.000
Method : Lecture, Online, Seminar