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CST106Rules of CSR Engagements

Department : Customer Service Training
Campus : Webinar
Level : Professional Certificate
Instructor : Randy Hnatko (MBA)
Semester : Reoccuring
Credit : 4.000
Method : Lecture, Online, Seminar
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CST105Communicating using Appropriate Technologies

Department : Customer Service Training
Campus : Webinar
Level : Professional Certificate
Instructor : Randy Hnatko (MBA)
Semester : Reoccuring
Credit : 4.000
Method : Lecture, Online, Seminar
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CST104Front Line Questioning Techniques

Department : Customer Service Training
Campus : Webinar
Level : Professional Certificate
Instructor : Randy Hnatko (MBA)
Semester : Reoccuring
Credit : 4.000
Method : Lecture, Online, Seminar
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CST103Dealing with ‘Unreasonable’ People

Department : Customer Service Training
Campus : Webinar
Level : Professional Certificate
Instructor : Randy Hnatko (MBA)
Semester : Reoccuring
Credit : 4.000
Method : Lecture, Online, Seminar
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CST102Understanding People (Transactional Analysis)

Department : Customer Service Training
Campus : Webinar
Level : Professional Certificate
Instructor : Randy Hnatko (MBA)
Semester : Reoccuring
Credit : 4.000
Method : Lecture, Online, Seminar
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CST101Understanding Personality, Persuasion & Dealing with Different Generations

Department : Customer Service Training
Campus : Webinar
Level : Professional Certificate
Instructor : Randy Hnatko (MBA)
Semester : Reoccuring
Credit : 4.000
Method : Lecture, Online, Seminar
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CST100Defining Excellent Customer Service

Department : Customer Service Training
Campus : Webinar
Level : Professional Certificate
Instructor : Randy Hnatko (MBA)
Semester : Reoccuring
Credit : 4.000
Method : Lecture, Online, Seminar
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MTAD107Time Management

Department : Management Training & Development
Campus : Webinar
Level : Professional Certificate
Instructor : Randy Hnatko (MBA)
Semester : Reoccuring
Credit : 4.000
Method : Lecture, Online, Seminar
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MTAD106Dealing with Change

Department : Management Training & Development
Campus : Webinar
Level : Professional Certificate
Instructor : Randy Hnatko (MBA)
Semester : Reoccuring
Credit : 4.000
Method : Lecture, Online, Seminar
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