Customer Service Training

Through a combination of in-class instruction and coaching our Customer Service Training Program takes you on a journey to a different world – a world where selling can be fun. Learning the Trainwest System puts you, the professional, in control and is unlike any training you have ever seen.

Trainwest’s Customer Service Program has been designed and tailored toward introducing both new and experienced professionals to today’s game of selling, arming them with new techniques, knowledge and skills necessary to succeed in their environment and overcome any barriers they may encounter on the way.

This is not a “quick fix”, short-term solution to success.  It provides long-term, incremental reinforcement training and coaching to ensure a return on the training investment.  

Let us help your team overcome communication roadblocks like:

• Dealing with difficult customers
  
• Not having the confidence to make outgoing calls
  
• Failing to understand the selling process for up-selling and cross-selling
• Trouble communicating on a professional level
• Not knowing how to take a client to the next step in a sale