Seminar Description: Customer service providers often are the first people having to deal with angry, upset or unreasonable people. This […]
Seminar Description: Having mutually respective interactions with others is a goal we all should be striving for, yet why is […]
Seminar Description: The goal of win/win negotiating is to reach an agreement that satisfies both parties and moves the relationship […]
Seminar Description: Questions uncover Intent vs Commitment; the purpose is to focus on communication and gather data. As someone who […]