Understanding People – Customer Service Training Program
Seminar Description: To be an individual on the front-line we need a slight edge to better connect with people; understanding our customers is central to helping them with their problems. […]
10 events found.
Events
-
-
Trainwest - Online Webinar
-
Group Coaching Call – Sales Training & Development Training
Trainwest - Online Webinar -
Group Coaching Call – Management Training & Development Training
Trainwest - Online Webinar -
-
Goal Setting – Accountability – Evaluation – Sales Training & Development Program
Trainwest - Online WebinarSeminar Description: Aristotle’s form of final causality is believed to be the origin of goal setting. Aristotle speculated that purpose can cause action and that there is a positive relationship between clearly identified goals and performance. Goal setting involves the development of a plan designed to properly motivate and guide an individual to an end […]
-
Interactive / Practice / Role-Play – Sales Training & Development Program
Trainwest - Online Webinar -
Dealing with ‘Unreasonable’ People – Customer Service Training Program
Trainwest - Online WebinarSeminar Description: Customer service providers often are the first people having to deal with angry, upset or unreasonable people. This session will look at what makes people “Unreasonable” and how we can react to turn the situation around. We will examine how we can use proven Trainwest Psychological Strategies & Techniques to institute a sequence […]
-
Group Coaching Call – Sales Training & Development Training
Trainwest - Online Webinar -
Group Coaching Call – Management Training & Development Training
Trainwest - Online Webinar -
Rules of Engagement with People – Sales Training & Development Program
Trainwest - Online WebinarSeminar Description: Having mutually respective interactions with others is a goal we all should be striving for, yet why is “manipulation” part of everyday human interaction? To mitigate this manipulation in interactions, it is essential that every person be on the same page. This starts by establishing mutually respective rules of engagement. Since we can’t […]
-
Negotiation Strategy & Techniques – Sales Training & Development Program
Trainwest - Online WebinarSeminar Description: The goal of win/win negotiating is to reach an agreement that satisfies both parties and moves the relationship forward. In order to achieve fairness, or at least the perception of fairness, each side needs to uncover a better understanding of what the other really wants. This session demonstrates how a trained salesperson gets […]