Seminar Description: We all have our personal ways of behaving in different situations. Typically we act routinely, repeating our adapted […]
Seminar Description: Much of our personality is shaped by early childhood influences and teachings – messages that we carry with […]
Seminar Description: Customer service providers often are the first people having to deal with angry, upset or unreasonable people. This […]
Seminar Description: Questions uncover intent vs commitment. The purpose is to focus on communication and gather data. If you truly […]
Seminar Description: People are the most important asset of any organization. It is critical to build a culture that attracts […]