Seminar Description: Every year you are tasked with growing your territory. To do this you need to implement strategies and techniques under a framework for each type of account within your territory. In this session we will look review a list of items you should consider with each account, to determine the best future strategy […]
Seminar Description: Customer service providers often are the first people having to deal with angry, upset or unreasonable people. This session will look at what makes people “Unreasonable” and how […]
Seminar Description: Much of our personality is shaped by early childhood influences and teachings – messages that we carry with us throughout our lives. Here you will learn about the foundations of Transactional Analysis (TA), a model for understanding human personality, relationships & communication. All our early life experiences are assembled into a unique set […]
Seminar Description: If companies are to remain competitive in today’s business climate they must undergo change and be able to respond quickly to global, market or local changes. As a […]
Seminar Description: Questions uncover Intent vs Commitment; the purpose is to focus on communication and gather data. As someone who is the Customer Service Field, if you truly wish to […]
Seminar Description: In this session, learn why reading and understanding body language is essential in sales. Key Learning Points: How and why reading body language can help you increase your sales. Learn why eye contact is so important and the meaning of gaze behaviour Learn 10 essentials for reading people Understand why and how handshakes […]
Seminar Description: As every day progresses there are newer forms of technology that have the power to enhance (or hinder) our communication with others. So how can we ensure we […]
Seminar Description: We all have our personal ways of behaving in different situations. Typically we act routinely, repeating our adapted ways of doing things since it is easier to repeat our adapted ways than to learn new ways. As people, we attempt to predict situations unconsciously, and to do things in ways we found to […]
Seminar Description: Having mutually respective interactions with others is a goal we all should be striving for, yet why is “manipulation” part of everyday human interaction? To mitigate this manipulation […]
Seminar Description: Having mutually respective interactions with others is a goal we all should be striving for, yet why is “manipulation” part of everyday human interaction? To mitigate this manipulation in interactions, it is essential that every person be on the same page. This starts by establishing mutually respective rules of engagement. Since we can’t […]