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  • Understanding Personality, Persuasion & Dealing with Different Generations – Customer Service Training

    Seminar Description: Typically, people are more comfortable interacting with people who are like themselves.  In this session, we’ll examine peoples’ communication preferences to improve understanding and communication with both internal and external customers. Using the Extended DISC behavioral profile, we start by examining the four quadrants and our own preferences. We will learn the differences […]

  • Roles of a Leader – Management Training & Development Program

    Seminar Description: In today’s world economy, uncertainty and change are challenges to any leader. With the increase in globalization, rapid shifts in technology and dynamic cultural and social norms, leaders are tasked with making the correct strategic decisions. Learning how to manage this global uncertainty is critical to the success of any leader. Leaders today […]

  • Territory Management Strategies – Sales Training & Development Program

    Seminar Description: No matter what title you have, as sales professional you will be responsible for managing your territory or book of business. Every year you are tasked with increasing revenues, maximizing gross margin, minimizing expenses and mitigating attrition rates. To do this in an efficient and effective manor, you should implement processes and strategies […]

  • Territory Growth Strategies – Sales Training & Development Program

    Seminar Description: Every year you are tasked with growing your territory. To do this you need to implement strategies and techniques under a framework for each type of account within your territory. In this session we will look review a list of items you should consider with each account, to determine the best future strategy […]

  • Psychology of Sales – Sales Training & Development Program

    Seminar Description: Much of our personality is shaped by early childhood influences and teachings – messages that we carry with us throughout our lives. Here you will learn about the foundations of Transactional Analysis (TA), a model for understanding human personality, relationships & communication. All our early life experiences are assembled into a unique set […]

  • Fundamentals of Reading Body Language (Part 2) – Sales Training & Development Training

    Seminar Description: In this session, learn why reading and understanding body language is essential in sales. Key Learning Points: How and why reading body language can help you increase your sales. Learn why eye contact is so important and the meaning of gaze behaviour Learn 10 essentials for reading people Understand why and how handshakes […]