10 events found.
Events
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Trainwest - Online Webinar
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Defining Excellent Customer Service – Customer Service Training Program
Trainwest - Online WebinarSeminar Description: You have decided that today is the day you want to take your customer service skills to the next level. Saying you want to improve is easy, but do you know what direction you want to go? Do you have a clear definition of what excellence customer service looks like? In this session […]
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Understanding the DISC Model – Sales Training & Development Program
Trainwest - Online WebinarSeminar Description: We all have our personal ways of behaving in different situations. Typically we act routinely, repeating our adapted ways of doing things since it is easier to repeat our adapted ways than to learn new ways. As people, we attempt to predict situations unconsciously, and to do things in ways we found to […]
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Uncovering the Prospect’s Money ‘Issues’ – Sales Training & Development Program
Trainwest - Online WebinarSeminar Description: Fundamentally there is a difference between how much money people have and how much they are willing to let go. If a prospect cannot (or will not) make the necessary investment to buy your product or service, it’s better to know sooner rather than later. The way you were brought up does have […]
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Understanding Personality, Persuasion & Dealing with Different Generations – Customer Service Training Program
Trainwest - Online WebinarSeminar Description: Typically, people are more comfortable interacting with people who are like themselves. In this session, we’ll examine peoples’ communication preferences to improve understanding and communication with both internal and external customers. Using the Extended DISC behavioral profile, we start by examining the four quadrants and our own preferences. We will learn the differences […]
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Group Coaching Call – Sales Training & Development Training
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Group Coaching Call – Management Training & Development Training
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Creating a Strong Bond & Rapport With Others – Sales Training & Development Program
Trainwest - Online WebinarSeminar Description: Developing rapport and creating a bond with a prospect is an integral part being an effective communicator. It is fundamentally integral in creating and developing a mutually trusting and respectful relationship with others. To establish strong bonds, people must have good communication skills; recognize the verbal and non-verbal signals people are sending and […]
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Life Lessons From Inspirational Leaders – Sales Training & Development Program
Trainwest - Online WebinarSeminar Description: There are inspirational leaders we all know of or have heard of who we can learn from. When you think of inspirational leaders, who comes to mind? These inspirational leaders can teach us life lessons if we keep our mind open and are willing to let others in. These individuals inspire us all […]
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Interviewing – Management Training & Development Program
Trainwest - Online WebinarSeminar Description: A successful interview should be a two-way conversation. Your goal is to find the best qualified applicant for a specific job and provide accurate and appropriate information. Doing a good job of conducting employment interviews and evaluating applicants takes more time than having an informal conversation. It requires training in questioning skills and […]