Understanding People – Customer Service Training Program
Seminar Description: To be an individual on the front-line we need a slight edge to better connect with people; understanding our customers is central to helping them with their problems. […]
10 events found.
Events
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Trainwest - Online Webinar
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Group Coaching Call – Sales Training & Development Training
Trainwest - Online Webinar -
Group Coaching Call – Management Training & Development Training
Trainwest - Online Webinar -
Advanced DISC Model – Sales Training & Development Program
Trainwest - Online WebinarSeminar Description: We all have our personal ways of behaving in different situations. Typically we act routinely, repeating our adapted ways of doing things since it is easier to repeat our adapted ways than to learn new ways. As people, we attempt to predict situations unconsciously, and to do things in ways we found to […]
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Psychology of Leadership – Management Training & Development Program
Trainwest - Online WebinarSeminar Description: Much of our personality is shaped by early childhood influences and teachings – messages that we carry with us throughout our lives. Here you will learn about the […]
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Dealing with ‘Unreasonable’ People – Customer Service Training Program
Trainwest - Online WebinarSeminar Description: Customer service providers often are the first people having to deal with angry, upset or unreasonable people. This session will look at what makes people “Unreasonable” and how […]
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Group Coaching Call – Sales Training & Development Training
Trainwest - Online Webinar -
Group Coaching Call – Management Training & Development Training
Trainwest - Online Webinar -
Questioning Techniques – Sales Training & Development Program
Trainwest - Online WebinarSeminar Description: Questions uncover intent vs commitment. The purpose is to focus on communication and gather data. If you truly wish to understand people, you must listen more that you speak. Listening is a skill which is hard to master and requires one to be able to distinguish between what is being said vs. what […]
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Interactive / Practice / Role-Play – Sales Training & Development Program
Trainwest - Online Webinar