Understanding People – Customer Service Training Program
Seminar Description: To be an individual on the front-line we need a slight edge to better connect with people; understanding our customers is central to helping them with their problems. […]
10 events found.
Events
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Trainwest - Online Webinar
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Group Coaching Call – Sales Training & Development Training
Trainwest - Online Webinar -
Group Coaching Call – Management Training & Development Training
Trainwest - Online Webinar -
Advanced DISC Model – Sales Training & Development Program
Trainwest - Online WebinarSeminar Description: We all have our personal ways of behaving in different situations. Typically we act routinely, repeating our adapted ways of doing things since it is easier to repeat […]
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Psychology of Leadership – Management Training & Development Program
Trainwest - Online WebinarSeminar Description: Much of our personality is shaped by early childhood influences and teachings – messages that we carry with us throughout our lives. Here you will learn about the foundations of Transactional Analysis (TA), a model for understanding human personality, relationships & communication. All our early life experiences are assembled into a unique set […]
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Dealing with ‘Unreasonable’ People – Customer Service Training Program
Trainwest - Online WebinarSeminar Description: Customer service providers often are the first people having to deal with angry, upset or unreasonable people. This session will look at what makes people “Unreasonable” and how […]
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Group Coaching Call – Sales Training & Development Training
Trainwest - Online Webinar -
Group Coaching Call – Management Training & Development Training
Trainwest - Online Webinar -
Questioning Techniques – Sales Training & Development Program
Trainwest - Online WebinarSeminar Description: Questions uncover intent vs commitment. The purpose is to focus on communication and gather data. If you truly wish to understand people, you must listen more that you […]
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Interactive / Practice / Role-Play – Sales Training & Development Program
Trainwest - Online Webinar