As a Customer Service Professional you may have the technical experience in your role, but do you have the ability to effectively communicate the message you are trying to achieve.
We will review how to effectively communicate with your audience, learn how to tell great stories to convey your message and understand the 4 key elements of a great presentation; Know, Feel, Say and Do. We will also review the keys to a presenter’s effective body language, voice and visual aids. At the end of this session you will have the tools to be a better, more confident and effective presenter.