Defining & Building a Corporate Culture Application Review – Management Training & Development Program
Application & Real World Review / Discussion of Previous Weeks Session Topic
10 events found.
Events
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Understanding Personality, Persuasion & Dealing with Different Generations – Customer Service Training
Seminar Description: Typically, people are more comfortable interacting with people who are like themselves. In this session, we’ll examine peoples’ communication preferences to improve understanding and communication with both internal and external customers. Using the Extended DISC behavioral profile, we start by examining the four quadrants and our own preferences. We will learn the differences […]
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Uncovering the Prospect’s Money ‘Issues’ – Sales Training & Development Program
Seminar Description: Fundamentally there is a difference between how much money people have and how much they are willing to let go. If a prospect cannot (or will not) make the necessary investment to buy your product or service, it’s better to know sooner rather than later. The way you were brought up does have […]
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Understanding People (Transactional Analysis) – Customer Service Training
Seminar Description: To be an individual on the front-line we need a slight edge to better connect with people; understanding our customers is central to helping them with their problems. Much of our personality is shaped by early childhood influences and teachings – messages that we carry with us throughout our lives. Here you will […]
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Psychology of Leadership – Management Training & Development Program
Seminar Description: Much of our personality is shaped by early childhood influences and teachings – messages that we carry with us throughout our lives. Here you will learn about the foundations of Transactional Analysis (TA), a model for understanding human personality, relationships & communication. All our early life experiences are assembled into a unique set […]
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Questioning Techniques – Sales Training & Development Program
Seminar Description: Questions uncover intent vs commitment. The purpose is to focus on communication and gather data. If you truly wish to understand people, you must listen more that you speak. Listening is a skill which is hard to master and requires one to be able to distinguish between what is being said vs. what […]
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Dealing with ‘Unreasonable’ People – Customer Service Training
Seminar Description: Customer service providers often are the first people having to deal with angry, upset or unreasonable people. This session will look at what makes people “Unreasonable” and how we can react to turn the situation around. We will examine how we can use proven Trainwest Psychological Strategies & Techniques to institute a sequence […]
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Psychology of Leadership Application Review – Management Training & Development Program
Application & Real World Review / Discussion of Previous Weeks Session Topic
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Understanding How People Make Decisions – Sales Training & Development Program
Seminar Description: How someone makes a buying decision should not be a mystery. Whether you are dealing with an individual, small to mid-size company or enterprise organization, understanding the buyer’s […]
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Front Line Questioning Techniques – Customer Service Training
Seminar Description: Questions uncover Intent vs Commitment; the purpose is to focus on communication and gather data. As someone who is the Customer Service Field, if you truly wish to understand people, you must be able to distinguish between what is being said vs. what is not being said – we should be constantly striving […]