• Rules of CSR Engagements – Customer Service Training

    Seminar Description: Having mutually respective interactions with others is a goal we all should be striving for, yet why is “manipulation” part of everyday human interaction? To mitigate this manipulation in interactions, it is essential that every person be on the same page. This starts by establishing mutually respective rules of engagement. Since we can’t […]

  • Interviewing – Management Training & Development Program

    Seminar Description: A successful interview should be a two-way conversation. Your goal is to find the best qualified applicant for a specific job and provide accurate and appropriate information. Doing a good job of conducting employment interviews and evaluating applicants takes more time than having an informal conversation. It requires training in questioning skills and […]

  • Creating a Prospecting Plan – Sales Training & Development Program

    Seminar Description: Do you know what it costs you to get out of bed in the morning? How much do you need to sell every day to ensure you are in the black? Growing your territory or book of business requires you to build a plan, implement that plan, and fine tune it while you […]

  • Presentation Skills – Customer Service Training

    Seminar Description: As a Customer Service Professional you may have the technical experience in your role, but do you have the ability to effectively communicate the message you are trying to achieve. We will review how to effectively communicate with your audience, learn how to tell great stories to convey your message and understand the […]

  • Territory Growth Strategies – Sales Training & Development Program

    Seminar Description: Every year you are tasked with growing your territory. To do this you need to implement strategies and techniques under a framework for each type of account within your territory. In this session we will look review a list of items you should consider with each account, to determine the best future strategy […]