• Defining the Perfect Employee – Management Training & Development Program

    Seminar Description: People are the most important asset of any organization. It is critical to build a culture that attracts and retains top talent. In this session we will establish a series of steps to help you define what the perfect employee looks like. We will learn a structural approach to developing a job profile […]

  • Communicating using Appropriate Technologies – Customer Service Training

    Seminar Description: As every day progresses there are newer forms of technology that have the power to enhance (or hinder) our communication with others. So how can we ensure we use them to our advantage? People want to he heard and understood and want communication in the method they prefer, not the method the sender […]

  • Rules of CSR Engagements – Customer Service Training

    Seminar Description: Having mutually respective interactions with others is a goal we all should be striving for, yet why is “manipulation” part of everyday human interaction? To mitigate this manipulation in interactions, it is essential that every person be on the same page. This starts by establishing mutually respective rules of engagement. Since we can’t […]

  • Interviewing – Management Training & Development Program

    Seminar Description: A successful interview should be a two-way conversation. Your goal is to find the best qualified applicant for a specific job and provide accurate and appropriate information. Doing a good job of conducting employment interviews and evaluating applicants takes more time than having an informal conversation. It requires training in questioning skills and […]

  • Creating a Prospecting Plan – Sales Training & Development Program

    Seminar Description: Do you know what it costs you to get out of bed in the morning? How much do you need to sell every day to ensure you are in the black? Growing your territory or book of business requires you to build a plan, implement that plan, and fine tune it while you […]

  • Presentation Skills – Customer Service Training

    Seminar Description: As a Customer Service Professional you may have the technical experience in your role, but do you have the ability to effectively communicate the message you are trying to achieve. We will review how to effectively communicate with your audience, learn how to tell great stories to convey your message and understand the […]