Events

Events Search and Views Navigation

Event Views Navigation

Today

  • Front Line Questioning Techniques – Customer Service Training

    Seminar Description: Questions uncover Intent vs Commitment; the purpose is to focus on communication and gather data. As someone who is the Customer Service Field, if you truly wish to understand people, you must be able to distinguish between what is being said vs. what is not being said – we should be constantly striving […]

  • Defining the Perfect Employee – Management Training & Development Program

    Seminar Description: People are the most important asset of any organization. It is critical to build a culture that attracts and retains top talent. In this session we will establish a series of steps to help you define what the perfect employee looks like. We will learn a structural approach to developing a job profile […]

  • Communicating using Appropriate Technologies – Customer Service Training

    Seminar Description: As every day progresses there are newer forms of technology that have the power to enhance (or hinder) our communication with others. So how can we ensure we use them to our advantage? People want to he heard and understood and want communication in the method they prefer, not the method the sender […]

  • Territory Management Strategies – Sales Training & Development Program

    Seminar Description: No matter what title you have, as sales professional you will be responsible for managing your territory or book of business. Every year you are tasked with increasing revenues, maximizing gross margin, minimizing expenses and mitigating attrition rates. To do this in an efficient and effective manor, you should implement processes and strategies […]

  • Time Management & Delegation – Sales Training & Development Program

    Seminar Description: For a professional to become a Pro, it has been studied that it requires approximately 10,000 hours. Do you not think these people need time management skills? Time is a non-renewable resource which much be carefully managed. By identifying and focusing on some key activities you should be able to save time, work […]

  • Webinar – Psychology of Sales

    Featured

    Your sales presentation was flawless! You thought the sale was in the bag only to be advised that the deal was going to your competitor. Ever wonder why this happens? Do you want to minimize this from happening in the future? Much of our personality is shaped by early childhood influences and teachings – messages that […]

    $65

  • Rules of CSR Engagements – Customer Service Training

    Seminar Description: Having mutually respective interactions with others is a goal we all should be striving for, yet why is “manipulation” part of everyday human interaction? To mitigate this manipulation in interactions, it is essential that every person be on the same page. This starts by establishing mutually respective rules of engagement. Since we can’t […]