Seminar Description: Customer service providers often are the first people having to deal with angry, upset or unreasonable people. This session will look at what makes people “Unreasonable” and how we can react to turn the situation around. We will examine how we can use proven Trainwest Psychological Strategies & Techniques to institute a sequence […]
Application & Real World Review / Discussion of Previous Weeks Session Topic
Seminar Description: How someone makes a buying decision should not be a mystery. Whether you are dealing with an individual, small to mid-size company or enterprise organization, understanding the buyer’s […]
Seminar Description: Questions uncover Intent vs Commitment; the purpose is to focus on communication and gather data. As someone who is the Customer Service Field, if you truly wish to understand people, you must be able to distinguish between what is being said vs. what is not being said – we should be constantly striving […]
Seminar Description: People are the most important asset of any organization. It is critical to build a culture that attracts and retains top talent. In this session we will establish a series of steps to help you define what the perfect employee looks like. We will learn a structural approach to developing a job profile […]
Seminar Description: As every day progresses there are newer forms of technology that have the power to enhance (or hinder) our communication with others. So how can we ensure we use them to our advantage? People want to he heard and understood and want communication in the method they prefer, not the method the sender […]
Application & Real World Review / Discussion of Previous Weeks Session Topic
Seminar Description: No matter what title you have, as sales professional you will be responsible for managing your territory or book of business. Every year you are tasked with increasing revenues, maximizing gross margin, minimizing expenses and mitigating attrition rates. To do this in an efficient and effective manor, you should implement processes and strategies […]
Seminar Description: For a professional to become a Pro, it has been studied that it requires approximately 10,000 hours. Do you not think these people need time management skills? Time is a non-renewable resource which much be carefully managed. By identifying and focusing on some key activities you should be able to save time, work […]
Your sales presentation was flawless! You thought the sale was in the bag only to be advised that the deal was going to your competitor. Ever wonder why this happens? Do you want to minimize this from happening in the future? Much of our personality is shaped by early childhood influences and teachings – messages that […]