Seminar Description: People make decisions based on consequence. These consequences all have a degree of stress, worry or anxiety associated with them. How long someone has put up with the discomfort dictates the severity of it in their own mind. As experts in our field we may recognize someone who is in discomfort before they […]
Seminar Description: Time Management is one of the topics that always gets a lot of attention. Time is a finite resource for us all. How one person manages their time may not work for another.Good time management enables you to work smarter – not harder – becoming more efficient and effective with the time you […]
Seminar Description: For a professional to become a Pro, it has been studied that it requires approximately 10,000 hours. Do you not think these people need time management skills? Time is a non-renewable resource which much be carefully managed. By identifying and focusing on some key activities you should be able to save time, work […]
Are you sure you're working with your Clients and Prospects the way they wish to be treated and appreciated? Do you understand whats actually important to them? This 2 hour […]
Seminar Description: As a Customer Service Professional you may have the technical experience in your role, but do you have the ability to effectively communicate the message you are trying to achieve. We will review how to effectively communicate with your audience, learn how to tell great stories to convey your message and understand the […]
Application & Real World Review / Discussion of Previous Weeks Session Topic
Seminar Description: Much of our personality is shaped by early childhood influences and teachings – messages that we carry with us throughout our lives. Here you will learn about the foundations of Transactional Analysis (TA), a model for understanding human personality, relationships & communication. All our early life experiences are assembled into a unique set […]
Seminar Description: Having mutually respective interactions with others is a goal we all should be striving for, yet why is “manipulation” part of everyday human interaction? To mitigate this manipulation in interactions, it is essential that every person be on the same page. This starts by establishing mutually respective rules of engagement. Since we can’t […]
Seminar Description: If companies are to remain competitive in today’s business climate they must undergo change and be able to respond quickly to global, market or local changes. As a leader you have the responsibility to manage change in your area – to prepare yourself and your team to deal with, and accept, what is […]
Seminar Description: Developing rapport and creating a bond with a prospect is an integral part being an effective communicator. It is fundamentally integral in creating and developing a mutually trusting and respectful relationship with others. To establish strong bonds, people must have good communication skills; recognize the verbal and non-verbal signals people are sending and […]