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  • Understanding Personality, Persuasion & Dealing with Different Generations – Customer Service Training

    Seminar Description: Typically, people are more comfortable interacting with people who are like themselves.  In this session, we’ll examine peoples’ communication preferences to improve understanding and communication with both internal and external customers. Using the Extended DISC behavioral profile, we start by examining the four quadrants and our own preferences. We will learn the differences […]

  • Defining Excellent Customer Service – Customer Service Training

    Seminar Description: You have decided that today is the day you want to take your customer service skills to the next level. Saying you want to improve is easy, but do you know what direction you want to go? Do you have a clear definition of what excellence customer service looks like? In this session […]

  • Creating a Prospecting Plan – Sales Training & Development Program

    Seminar Description: Do you know what it costs you to get out of bed in the morning? How much do you need to sell every day to ensure you are in the black? Growing your territory or book of business requires you to build a plan, implement that plan, and fine tune it while you […]

  • Defining Excellent Customer Service – Customer Service Training

    Seminar Description: You have decided that today is the day you want to take your customer service skills to the next level. Saying you want to improve is easy, but do you know what direction you want to go? Do you have a clear definition of what excellence customer service looks like? In this session […]

  • Questioning Techniques – Sales Training & Development Program

    Seminar Description: Questions uncover intent vs commitment. The purpose is to focus on communication and gather data. If you truly wish to understand people, you must listen more that you speak. Listening is a skill which is hard to master and requires one to be able to distinguish between what is being said vs. what […]

  • Understanding Personality, Persuasion & Dealing with Different Generations – Customer Service Training

    Seminar Description: Typically, people are more comfortable interacting with people who are like themselves.  In this session, we’ll examine peoples’ communication preferences to improve understanding and communication with both internal and external customers. Using the Extended DISC behavioral profile, we start by examining the four quadrants and our own preferences. We will learn the differences […]

  • Roles of a Leader – Management Training & Development Program

    Seminar Description: In today’s world economy, uncertainty and change are challenges to any leader. With the increase in globalization, rapid shifts in technology and dynamic cultural and social norms, leaders are tasked with making the correct strategic decisions. Learning how to manage this global uncertainty is critical to the success of any leader. Leaders today […]

  • Territory Management Strategies – Sales Training & Development Program

    Seminar Description: No matter what title you have, as sales professional you will be responsible for managing your territory or book of business. Every year you are tasked with increasing revenues, maximizing gross margin, minimizing expenses and mitigating attrition rates. To do this in an efficient and effective manor, you should implement processes and strategies […]