Seminar Description: Customer service providers often are the first people having to deal with angry, upset or unreasonable people. This session will look at what makes people “Unreasonable” and how we can react to turn the situation around. We will examine how we can use proven Trainwest Psychological Strategies & Techniques to institute a sequence […]
Seminar Description: Much of our personality is shaped by early childhood influences and teachings – messages that we carry with us throughout our lives. Here you will learn about the foundations of Transactional Analysis (TA), a model for understanding human personality, relationships & communication. All our early life experiences are assembled into a unique set […]
Seminar Description: If companies are to remain competitive in today’s business climate they must undergo change and be able to respond quickly to global, market or local changes. As a leader you have the responsibility to manage change in your area – to prepare yourself and your team to deal with, and accept, what is […]
Seminar Description: Questions uncover Intent vs Commitment; the purpose is to focus on communication and gather data. As someone who is the Customer Service Field, if you truly wish to understand people, you must be able to distinguish between what is being said vs. what is not being said – we should be constantly striving […]
Seminar Description: In this session, learn why reading and understanding body language is essential in sales. Key Learning Points: How and why reading body language can help you increase your sales. Learn why eye contact is so important and the meaning of gaze behaviour Learn 10 essentials for reading people Understand why and how handshakes […]
Seminar Description: As every day progresses there are newer forms of technology that have the power to enhance (or hinder) our communication with others. So how can we ensure we […]
Seminar Description: We all have our personal ways of behaving in different situations. Typically we act routinely, repeating our adapted ways of doing things since it is easier to repeat our adapted ways than to learn new ways. As people, we attempt to predict situations unconsciously, and to do things in ways we found to […]
Seminar Description: Having mutually respective interactions with others is a goal we all should be striving for, yet why is “manipulation” part of everyday human interaction? To mitigate this manipulation […]
Seminar Description: Having mutually respective interactions with others is a goal we all should be striving for, yet why is “manipulation” part of everyday human interaction? To mitigate this manipulation in interactions, it is essential that every person be on the same page. This starts by establishing mutually respective rules of engagement. Since we can’t […]
Seminar Description: Aristotle’s form of final causality is believed to be the origin of goal setting. Aristotle speculated that purpose can cause action and that there is a positive relationship between clearly identified goals and performance. Goal setting involves the development of a plan designed to properly motivate and guide an individual to an end […]