Seminar Description: Questions uncover Intent vs Commitment; the purpose is to focus on communication and gather data. As someone who is the Customer Service Field, if you truly wish to understand people, you must be able to distinguish between what is being said vs. what is not being said – we should be constantly striving […]
Seminar Description: In this session, learn why reading and understanding body language is essential in sales. Key Learning Points: How and why reading body language can help you increase your sales. Learn why eye contact is so important and the meaning of gaze behaviour Learn 10 essentials for reading people Understand why and how handshakes […]
Seminar Description: As every day progresses there are newer forms of technology that have the power to enhance (or hinder) our communication with others. So how can we ensure we […]
Seminar Description: We all have our personal ways of behaving in different situations. Typically we act routinely, repeating our adapted ways of doing things since it is easier to repeat our adapted ways than to learn new ways. As people, we attempt to predict situations unconsciously, and to do things in ways we found to […]
Seminar Description: Having mutually respective interactions with others is a goal we all should be striving for, yet why is “manipulation” part of everyday human interaction? To mitigate this manipulation […]
Seminar Description: Having mutually respective interactions with others is a goal we all should be striving for, yet why is “manipulation” part of everyday human interaction? To mitigate this manipulation in interactions, it is essential that every person be on the same page. This starts by establishing mutually respective rules of engagement. Since we can’t […]
Seminar Description: Aristotle’s form of final causality is believed to be the origin of goal setting. Aristotle speculated that purpose can cause action and that there is a positive relationship between clearly identified goals and performance. Goal setting involves the development of a plan designed to properly motivate and guide an individual to an end […]
Seminar Description: As a Customer Service Professional you may have the technical experience in your role, but do you have the ability to effectively communicate the message you are trying […]
Seminar Description: People make decisions based on consequence. These consequences all have a degree of stress, worry or anxiety associated with them. How long someone has put up with the discomfort dictates the severity of it in their own mind. As experts in our field we may recognize someone who is in discomfort before they […]
How can you become a better negotiator and not react to emotions during the process so both parties establish a mutually respective conclusion? 10 Reasons to Attend this ONE-DAY WORKSHOP: […]