Front Line Questioning Techniques – Customer Service Training
Seminar Description: Questions uncover Intent vs Commitment; the purpose is to focus on communication and gather data. As someone who […]
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Goal Setting – Accountability – Evaluation – Management Training & Development Program
Seminar Description: Aristotle’s form of final causality is believed to be the origin of goal setting. Aristotle speculated that purpose […]
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Understanding Behavioural Styles to Improve Results & Grow Business – Sales Training & Development Program
Seminar Description: We all have our personal ways of behaving in different situations. Typically we act routinely, repeating our adapted […]
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Webinar – Learn How to Read Body Language to Increase Your Sales
FACTS Less then 5% of people can recognize the back of their hand from a picture! In negotiation body language […]
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Dealing with ‘Unreasonable’ People – Customer Service Training
Seminar Description: Customer service providers often are the first people having to deal with angry, upset or unreasonable people. This […]
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Goal Setting – Accountability – Evaluation Application Review – Management Training & Development Program
Application & Real World Review / Discussion of Previous Weeks Session Topic
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Identifying the Reasons People Take Action – Sales Training & Development Program
Seminar Description: People make decisions based on consequence. These consequences all have a degree of stress, worry or anxiety associated […]
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Understanding People (Transactional Analysis) – Customer Service Training
Seminar Description: To be an individual on the front-line we need a slight edge to better connect with people; understanding […]
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Uncovering the Prospect’s Money ‘Issues’ – Sales Training & Development Program
Seminar Description: Fundamentally there is a difference between how much money people have and how much they are willing to […]
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Interviewing – Management Training & Development Program
Seminar Description: A successful interview should be a two-way conversation. Your goal is to find the best qualified applicant for […]