Dealing with ‘Unreasonable’ People – Customer Service Training
Seminar Description: Customer service providers often are the first people having to deal with angry, upset or unreasonable people. This […]
Seminar Description: Customer service providers often are the first people having to deal with angry, upset or unreasonable people. This […]
Application & Real World Review / Discussion of Previous Weeks Session Topic
Seminar Description: People make decisions based on consequence. These consequences all have a degree of stress, worry or anxiety associated […]
Seminar Description: To be an individual on the front-line we need a slight edge to better connect with people; understanding […]
Seminar Description: Fundamentally there is a difference between how much money people have and how much they are willing to […]
Seminar Description: A successful interview should be a two-way conversation. Your goal is to find the best qualified applicant for […]
Seminar Description: Questions uncover intent vs commitment. The purpose is to focus on communication and gather data. If you truly […]
Seminar Description: Typically, people are more comfortable interacting with people who are like themselves. In this session, we’ll examine peoples’ […]
Seminar Description: You have decided that today is the day you want to take your customer service skills to the […]