Front Line Questioning Techniques – Customer Service Training
Seminar Description: Questions uncover Intent vs Commitment; the purpose is to focus on communication and gather data. As someone who […]
Seminar Description: Questions uncover Intent vs Commitment; the purpose is to focus on communication and gather data. As someone who […]
Seminar Description: In this session, learn why reading and understanding body language is essential in sales. Key Learning Points: How […]
Seminar Description: As every day progresses there are newer forms of technology that have the power to enhance (or hinder) […]
Seminar Description: We all have our personal ways of behaving in different situations. Typically we act routinely, repeating our adapted […]
Seminar Description: Having mutually respective interactions with others is a goal we all should be striving for, yet why is […]
Seminar Description: Having mutually respective interactions with others is a goal we all should be striving for, yet why is […]
Seminar Description: Aristotle’s form of final causality is believed to be the origin of goal setting. Aristotle speculated that purpose […]
Seminar Description: As a Customer Service Professional you may have the technical experience in your role, but do you have […]
Seminar Description: People make decisions based on consequence. These consequences all have a degree of stress, worry or anxiety associated […]
How can you become a better negotiator and not react to emotions during the process so both parties establish a […]