Seminar Description: Questions uncover Intent vs Commitment; the purpose is to focus on communication and gather data. As someone who is the Customer Service Field, if you truly wish to […]
Seminar Description: Aristotle’s form of final causality is believed to be the origin of goal setting. Aristotle speculated that purpose can cause action and that there is a positive relationship […]
Seminar Description: We all have our personal ways of behaving in different situations. Typically we act routinely, repeating our adapted ways of doing things since it is easier to repeat […]
FACTS Less then 5% of people can recognize the back of their hand from a picture! In negotiation body language accounts for more than 60% of impact! People form an […]
Seminar Description: Customer service providers often are the first people having to deal with angry, upset or unreasonable people. This session will look at what makes people “Unreasonable” and how […]
Application & Real World Review / Discussion of Previous Weeks Session Topic
Seminar Description: People make decisions based on consequence. These consequences all have a degree of stress, worry or anxiety associated with them. How long someone has put up with the discomfort dictates the severity of it in their own mind. As experts in our field we may recognize someone who is in discomfort before they […]
Seminar Description: To be an individual on the front-line we need a slight edge to better connect with people; understanding our customers is central to helping them with their problems. Much of our personality is shaped by early childhood influences and teachings – messages that we carry with us throughout our lives. Here you will […]
Seminar Description: Fundamentally there is a difference between how much money people have and how much they are willing to let go. If a prospect cannot (or will not) make the necessary investment to buy your product or service, it’s better to know sooner rather than later. The way you were brought up does have […]
Seminar Description: A successful interview should be a two-way conversation. Your goal is to find the best qualified applicant for a specific job and provide accurate and appropriate information. Doing a good job of conducting employment interviews and evaluating applicants takes more time than having an informal conversation. It requires training in questioning skills and […]