Dealing with Change Application Review – Management Training & Development Program
Application & Real World Review / Discussion of Previous Weeks Session Topic
10 events found.
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Rules of Engagement with People – Sales Training & Development Program
Seminar Description: Having mutually respective interactions with others is a goal we all should be striving for, yet why is “manipulation” part of everyday human interaction? To mitigate this manipulation […]
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Front Line Questioning Techniques – Customer Service Training
Seminar Description: Questions uncover Intent vs Commitment; the purpose is to focus on communication and gather data. As someone who is the Customer Service Field, if you truly wish to […]
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Goal Setting – Accountability – Evaluation – Management Training & Development Program
Seminar Description: Aristotle’s form of final causality is believed to be the origin of goal setting. Aristotle speculated that purpose can cause action and that there is a positive relationship […]
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Understanding Behavioural Styles to Improve Results & Grow Business – Sales Training & Development Program
Seminar Description: We all have our personal ways of behaving in different situations. Typically we act routinely, repeating our adapted ways of doing things since it is easier to repeat […]
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Webinar – Learn How to Read Body Language to Increase Your Sales
FeaturedFACTS Less then 5% of people can recognize the back of their hand from a picture! In negotiation body language accounts for more than 60% of impact! People form an […]
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Dealing with ‘Unreasonable’ People – Customer Service Training
Seminar Description: Customer service providers often are the first people having to deal with angry, upset or unreasonable people. This session will look at what makes people “Unreasonable” and how […]
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Goal Setting – Accountability – Evaluation Application Review – Management Training & Development Program
Application & Real World Review / Discussion of Previous Weeks Session Topic
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Identifying the Reasons People Take Action – Sales Training & Development Program
Seminar Description: People make decisions based on consequence. These consequences all have a degree of stress, worry or anxiety associated with them. How long someone has put up with the discomfort dictates the severity of it in their own mind. As experts in our field we may recognize someone who is in discomfort before they […]
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Understanding People (Transactional Analysis) – Customer Service Training
Seminar Description: To be an individual on the front-line we need a slight edge to better connect with people; understanding our customers is central to helping them with their problems. Much of our personality is shaped by early childhood influences and teachings – messages that we carry with us throughout our lives. Here you will […]