Defining Excellent Customer Service – Customer Service Training
Seminar Description: You have decided that today is the day you want to take your customer service skills to the […]
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Customer Service Training
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Understanding Personality, Persuasion & Dealing with Different Generations – Customer Service Training
Seminar Description: Typically, people are more comfortable interacting with people who are like themselves. In this session, we’ll examine peoples’ […]
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Understanding People (Transactional Analysis) – Customer Service Training
Seminar Description: To be an individual on the front-line we need a slight edge to better connect with people; understanding […]
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Dealing with ‘Unreasonable’ People – Customer Service Training
Seminar Description: Customer service providers often are the first people having to deal with angry, upset or unreasonable people. This […]
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Front Line Questioning Techniques – Customer Service Training
Seminar Description: Questions uncover Intent vs Commitment; the purpose is to focus on communication and gather data. As someone who […]