Seminar Description: To be an individual on the front-line we need a slight edge to better connect with people; understanding our customers is central to helping them with their problems. Much of our personality is shaped by early childhood influences and teachings – messages that we carry with us throughout our lives. Here you will […]
Seminar Description: Typically, people are more comfortable interacting with people who are like themselves. In this session, we’ll examine peoples’ communication preferences to improve understanding and communication with both internal and external customers. Using the Extended DISC behavioral profile, we start by examining the four quadrants and our own preferences. We will learn the differences […]
Seminar Description: You have decided that today is the day you want to take your customer service skills to the next level. Saying you want to improve is easy, but do you know what direction you want to go? Do you have a clear definition of what excellence customer service looks like? In this session […]
Seminar Description: You have decided that today is the day you want to take your customer service skills to the next level. Saying you want to improve is easy, but do you know what direction you want to go? Do you have a clear definition of what excellence customer service looks like? In this session […]
Seminar Description: Typically, people are more comfortable interacting with people who are like themselves. In this session, we’ll examine peoples’ communication preferences to improve understanding and communication with both internal and external customers. Using the Extended DISC behavioral profile, we start by examining the four quadrants and our own preferences. We will learn the differences […]
Seminar Description: To be an individual on the front-line we need a slight edge to better connect with people; understanding our customers is central to helping them with their problems. Much of our personality is shaped by early childhood influences and teachings – messages that we carry with us throughout our lives. Here you will […]
Seminar Description: Customer service providers often are the first people having to deal with angry, upset or unreasonable people. This session will look at what makes people “Unreasonable” and how we can react to turn the situation around. We will examine how we can use proven Trainwest Psychological Strategies & Techniques to institute a sequence […]
Seminar Description: Questions uncover Intent vs Commitment; the purpose is to focus on communication and gather data. As someone who is the Customer Service Field, if you truly wish to understand people, you must be able to distinguish between what is being said vs. what is not being said – we should be constantly striving […]
Seminar Description: As every day progresses there are newer forms of technology that have the power to enhance (or hinder) our communication with others. So how can we ensure we use them to our advantage? People want to he heard and understood and want communication in the method they prefer, not the method the sender […]
Seminar Description: Having mutually respective interactions with others is a goal we all should be striving for, yet why is “manipulation” part of everyday human interaction? To mitigate this manipulation in interactions, it is essential that every person be on the same page. This starts by establishing mutually respective rules of engagement. Since we can’t […]