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X-WR-CALDESC:Events for Trainwest Online Academy
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DTSTART:20200101T000000
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BEGIN:VEVENT
DTSTART;TZID=UTC:20210916T090000
DTEND;TZID=UTC:20210916T100000
DTSTAMP:20210720T033712Z
CREATED:20210720T033712Z
LAST-MODIFIED:20210720T033712Z
UID:8092-1631782800-1631786400@trainwest.ca
SUMMARY:Dealing with ‘Unreasonable’ People – Customer Service Training Program
DESCRIPTION:Seminar Description:\nCustomer service providers often are the first people having to deal with angry\, upset or unreasonable people. This session will look at what makes people “Unreasonable” and how we can react to turn the situation around. \nWe will examine how we can use proven Trainwest Psychological Strategies & Techniques to institute a sequence of events to resolve the situation.
URL:https://trainwest.ca/event/dealing-with-unreasonable-people-customer-service-training-program-2/
LOCATION:Trainwest – Online Webinar
CATEGORIES:Customer Service Training
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20210917T080000
DTEND;TZID=UTC:20210917T090000
DTSTAMP:20210713T002448Z
CREATED:20210713T002448Z
LAST-MODIFIED:20210713T002448Z
UID:8046-1631865600-1631869200@trainwest.ca
SUMMARY:Group Coaching Call – Sales Training & Development Training
DESCRIPTION:
URL:https://trainwest.ca/event/group-coaching-call-sales-training-development-training-34/
LOCATION:Trainwest – Online Webinar
CATEGORIES:Group Coaching - Sales
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20210917T090000
DTEND;TZID=UTC:20210917T100000
DTSTAMP:20210713T003012Z
CREATED:20210713T003012Z
LAST-MODIFIED:20210713T003012Z
UID:8059-1631869200-1631872800@trainwest.ca
SUMMARY:Group Coaching Call – Management Training & Development Training
DESCRIPTION:
URL:https://trainwest.ca/event/group-coaching-call-management-training-development-training-34/
LOCATION:Trainwest – Online Webinar
CATEGORIES:Group Coaching - Leadership
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20210921T080000
DTEND;TZID=UTC:20210921T090000
DTSTAMP:20210713T010341Z
CREATED:20210713T010341Z
LAST-MODIFIED:20210713T010341Z
UID:8081-1632211200-1632214800@trainwest.ca
SUMMARY:Questioning Techniques – Sales Training & Development Program
DESCRIPTION:Seminar Description:\nQuestions uncover intent vs commitment. The purpose is to focus on communication and gather data. If you truly wish to understand people\, you must listen more that you speak. \nListening is a skill which is hard to master and requires one to be able to distinguish between what is being said vs. what is not being said. We should be constantly striving for clarity and not accept vagueness. Having good skills in this area will help you minimize the risk you will say something you might later regret. \nEven though questioning is a big part of the sales process unless you can reflectively listen\, synthesise what is being said (and not said) and accurately summarise what has transpired\, you will potentially miss the real issues. \nEstablishing rules is not a hard process\, but consistency in its implementation is. \nKey Learning Points: \n\nLearn an active and inquisitive conversational style questioning technique that guides the prospect through problem solving\nLearn techniques on how to identify\, evaluate and resolve the real issues people have\nLearn how to move people from the stages of ‘curiosity’ to ‘intent’ to ‘commitment.’
URL:https://trainwest.ca/event/questioning-techniques-sales-training-development-program-7/
LOCATION:Trainwest – Online Webinar
CATEGORIES:Sales Training & Development Program
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20210928T080000
DTEND;TZID=UTC:20210928T090000
DTSTAMP:20210713T010634Z
CREATED:20210713T010634Z
LAST-MODIFIED:20210713T010634Z
UID:8083-1632816000-1632819600@trainwest.ca
SUMMARY:Interactive / Practice / Role-Play – Sales Training & Development Program
DESCRIPTION:
URL:https://trainwest.ca/event/interactive-practice-role-play-sales-training-development-program-6/
LOCATION:Trainwest – Online Webinar
CATEGORIES:Sales Training & Development Program
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20210929T080000
DTEND;TZID=UTC:20210929T100000
DTSTAMP:20210720T034603Z
CREATED:20210720T034555Z
LAST-MODIFIED:20210720T034603Z
UID:8100-1632902400-1632909600@trainwest.ca
SUMMARY:Defining the Perfect Employee – Management Training & Development Program
DESCRIPTION:Seminar Description:\nPeople are the most important asset of any organization. It is critical to build a culture that attracts and retains top talent. \nIn this session we will establish a series of steps to help you define what the perfect employee looks like. We will learn a structural approach to developing a job profile and creating a template which can be modified for any division within the organization. Once the profile is established\, we will review the different profiling tools that are available to help employees and organizations become more successful. \nThe tools are specifically designed to provide information that is understandable\, easy-to-use\, and practical for leaders to put the right people on the right seats on the right bus within their organization. \n\n\n\n\n\n\nKey Learning Points:\n\n\nLearn a model that identifies main behavioral styles to facilitate successful growth\n\n\nLearn techniques to that will help you understand those in your business so you can then focus on growing your business\n\n\nLearn about factors which motivate the different behavioural styles which will help you to be more effective in your negotiations with each style.
URL:https://trainwest.ca/event/defining-the-perfect-employee-management-training-development-program-3/
LOCATION:Trainwest – Online Webinar
CATEGORIES:Management Training & Development
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20210930T090000
DTEND;TZID=UTC:20210930T100000
DTSTAMP:20210720T033749Z
CREATED:20210720T033749Z
LAST-MODIFIED:20210720T033749Z
UID:8094-1632992400-1632996000@trainwest.ca
SUMMARY:Front Line Questioning Techniques – Customer Service Training Program
DESCRIPTION:Seminar Description:\nQuestions uncover Intent vs Commitment; the purpose is to focus on communication and gather data. \nAs someone who is the Customer Service Field\, if you truly wish to understand people\, you must be able to distinguish between what is being said vs. what is not being said – we should be constantly striving for clarity and not accept vagueness. Having good skills in this area will help you minimize the risk you will say something you might later regret. \nEven though questioning is a big part of Customer Service\, unless you can reflectively listen\, synthesize what is being said and accurately summarize what has transpired\, you will potentially miss the real issue(s).
URL:https://trainwest.ca/event/front-line-questioning-techniques-customer-service-training-program-2/
LOCATION:Trainwest – Online Webinar
CATEGORIES:Customer Service Training
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
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