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X-WR-CALNAME:Trainwest Online Academy
X-ORIGINAL-URL:https://trainwest.ca
X-WR-CALDESC:Events for Trainwest Online Academy
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BEGIN:VEVENT
DTSTART;TZID=UTC:20210504T080000
DTEND;TZID=UTC:20210504T093000
DTSTAMP:20210329T183616Z
CREATED:20210329T183616Z
LAST-MODIFIED:20210329T183616Z
UID:7941-1620115200-1620120600@trainwest.ca
SUMMARY:Goal Setting – Accountability – Evaluation - Sales Training & Development Program
DESCRIPTION:Seminar Description:\nAristotle’s form of final causality is believed to be the origin of goal setting. Aristotle speculated that purpose can cause action and that there is a positive relationship  between clearly identified goals and performance. Goal setting involves the development of a plan designed to properly motivate and guide an individual to an end result. \nIn this session we will look at the goal-performance relationship\, criteria needed to establish goals\, how motivational theory can impact goals and individual accountability and  the relationship between personal and corporate goals. \nKey Learning Points: \n\nLearn and understand “Motivational Theory”\nUnderstand the relationship between goals and performance/li>\nUnderstand the criteria required to establish goals which will be achieved\nLearn how to hold yourself (and others) accountable to achieve the goals committed to
URL:https://trainwest.ca/event/goal-setting-accountability-evaluation-sales-training-development-program/
LOCATION:Trainwest – Online Webinar
CATEGORIES:Sales Training & Development Program
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20210511T080000
DTEND;TZID=UTC:20210511T093000
DTSTAMP:20210329T183736Z
CREATED:20210329T183736Z
LAST-MODIFIED:20210329T183736Z
UID:7943-1620720000-1620725400@trainwest.ca
SUMMARY:Interactive / Practice / Role-Play - Sales Training & Development Program
DESCRIPTION:
URL:https://trainwest.ca/event/interactive-practice-role-play-sales-training-development-program/
LOCATION:Trainwest – Online Webinar
CATEGORIES:Sales Training & Development Program
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20210512T090000
DTEND;TZID=UTC:20210512T100000
DTSTAMP:20210329T190054Z
CREATED:20210329T190054Z
LAST-MODIFIED:20210329T190054Z
UID:7965-1620810000-1620813600@trainwest.ca
SUMMARY:Dealing with ‘Unreasonable’ People - Customer Service Training Program
DESCRIPTION:Seminar Description:\nCustomer service providers often are the first people having to deal with angry\, upset or unreasonable people. This session will look at what makes people “Unreasonable” and how we can react to turn the situation around. \nWe will examine how we can use proven Trainwest Psychological Strategies & Techniques to institute a sequence of events to resolve the situation.
URL:https://trainwest.ca/event/dealing-with-unreasonable-people-customer-service-training-program/
LOCATION:Trainwest – Online Webinar
CATEGORIES:Customer Service Training
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20210514T080000
DTEND;TZID=UTC:20210514T090000
DTSTAMP:20210329T172012Z
CREATED:20210329T172012Z
LAST-MODIFIED:20210329T172012Z
UID:7915-1620979200-1620982800@trainwest.ca
SUMMARY:Group Coaching Call – Sales Training & Development Training
DESCRIPTION:
URL:https://trainwest.ca/event/group-coaching-call-sales-training-development-training-26/
LOCATION:Trainwest – Online Webinar
CATEGORIES:Group Coaching - Sales
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20210514T090000
DTEND;TZID=UTC:20210514T100000
DTSTAMP:20210329T191046Z
CREATED:20210329T191046Z
LAST-MODIFIED:20210329T191046Z
UID:7985-1620982800-1620986400@trainwest.ca
SUMMARY:Group Coaching Call – Management Training & Development Training
DESCRIPTION:
URL:https://trainwest.ca/event/group-coaching-call-management-training-development-training-26/
LOCATION:Trainwest – Online Webinar
CATEGORIES:Group Coaching - Leadership
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20210518T080000
DTEND;TZID=UTC:20210518T093000
DTSTAMP:20210329T183924Z
CREATED:20210329T183924Z
LAST-MODIFIED:20210329T183924Z
UID:7945-1621324800-1621330200@trainwest.ca
SUMMARY:Rules of Engagement with People - Sales Training & Development Program
DESCRIPTION:Seminar Description:\nHaving mutually respective interactions with others is a goal we all should be striving for\, yet why is “manipulation” part of everyday human interaction? To mitigate this manipulation in interactions\, it is essential that every person be on the same page. This starts by establishing mutually respective rules of engagement. Since we can’t control others behaviours\, we need to realize that we must be the one to ensure rules are established. \nEstablishing rules is not a hard process\, but consistency in its implementation is.  \nKey Learning Points: \n\nLearn the key steps in establishing rules of engagement\nRecognize when rules should be implemented and followed/li>\nLearn how to hold people accountable to the rules\nLearn how to take control (and remain in control) of the interaction
URL:https://trainwest.ca/event/rules-of-engagement-with-people-sales-training-development-program-6/
LOCATION:Trainwest – Online Webinar
CATEGORIES:Sales Training & Development Program
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20210525T080000
DTEND;TZID=UTC:20210525T093000
DTSTAMP:20210329T184138Z
CREATED:20210329T184110Z
LAST-MODIFIED:20210329T184138Z
UID:7947-1621929600-1621935000@trainwest.ca
SUMMARY:Negotiation Strategy & Techniques - Sales Training & Development Program
DESCRIPTION:Seminar Description:\nThe goal of win/win negotiating is to reach an agreement that satisfies both parties and moves the relationship forward. In order to achieve fairness\, or at least the perception of fairness\, each side needs to uncover a better understanding of what the other really wants. \nThis session demonstrates how a trained salesperson gets a good deal and leaves the other side thinking they negotiated a good deal too. \nKey Learning Points: \n\nLearn how to uncover your prospects “pain” points quickly\, to help guide the negotiation.\nLearn how to setup the rules for engagement so that both parties know the next step before it occurs.\nLearn how to guide the negotiation so that the other party feels like they are the one that won.
URL:https://trainwest.ca/event/negotiation-strategy-techniques-sales-training-development-program-2/
LOCATION:Trainwest – Online Webinar
CATEGORIES:Sales Training & Development Program
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20210526T080000
DTEND;TZID=UTC:20210526T100000
DTSTAMP:20210329T190747Z
CREATED:20210329T190747Z
LAST-MODIFIED:20210329T190747Z
UID:7977-1622016000-1622023200@trainwest.ca
SUMMARY:Dealing With Post Pandemic Change in 2021 – Management Training & Development Program
DESCRIPTION:
URL:https://trainwest.ca/event/dealing-with-post-pandemic-change-in-2021-management-training-development-program/
LOCATION:Trainwest – Online Webinar
CATEGORIES:Management Training & Development
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20210527T090000
DTEND;TZID=UTC:20210527T220000
DTSTAMP:20210329T190144Z
CREATED:20210329T190144Z
LAST-MODIFIED:20210329T190144Z
UID:7967-1622106000-1622152800@trainwest.ca
SUMMARY:Front Line Questioning Techniques - Customer Service Training Program
DESCRIPTION:Seminar Description:\nQuestions uncover Intent vs Commitment; the purpose is to focus on communication and gather data. \nAs someone who is the Customer Service Field\, if you truly wish to understand people\, you must be able to distinguish between what is being said vs. what is not being said – we should be constantly striving for clarity and not accept vagueness. Having good skills in this area will help you minimize the risk you will say something you might later regret. \nEven though questioning is a big part of Customer Service\, unless you can reflectively listen\, synthesize what is being said and accurately summarize what has transpired\, you will potentially miss the real issue(s).
URL:https://trainwest.ca/event/front-line-questioning-techniques-customer-service-training-program/
LOCATION:Trainwest – Online Webinar
CATEGORIES:Customer Service Training
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20210528T080000
DTEND;TZID=UTC:20210528T090000
DTSTAMP:20210329T172054Z
CREATED:20210329T172054Z
LAST-MODIFIED:20210329T172054Z
UID:7917-1622188800-1622192400@trainwest.ca
SUMMARY:Group Coaching Call – Sales Training & Development Training
DESCRIPTION:
URL:https://trainwest.ca/event/group-coaching-call-sales-training-development-training-27/
LOCATION:Trainwest – Online Webinar
CATEGORIES:Group Coaching - Sales
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20210528T090000
DTEND;TZID=UTC:20210528T100000
DTSTAMP:20210329T191126Z
CREATED:20210329T191126Z
LAST-MODIFIED:20210329T191126Z
UID:7987-1622192400-1622196000@trainwest.ca
SUMMARY:Group Coaching Call – Management Training & Development Training
DESCRIPTION:
URL:https://trainwest.ca/event/group-coaching-call-management-training-development-training-27/
LOCATION:Trainwest – Online Webinar
CATEGORIES:Group Coaching - Leadership
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
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