BEGIN:VCALENDAR VERSION:2.0 PRODID:-//Trainwest Online Academy - ECPv6.17.4.1//NONSGML v1.0//EN CALSCALE:GREGORIAN METHOD:PUBLISH X-ORIGINAL-URL:https://trainwest.ca X-WR-CALDESC:Events for Trainwest Online Academy REFRESH-INTERVAL;VALUE=DURATION:PT1H X-Robots-Tag:noindex X-PUBLISHED-TTL:PT1H BEGIN:VTIMEZONE TZID:UTC BEGIN:STANDARD TZOFFSETFROM:+0000 TZOFFSETTO:+0000 TZNAME:UTC DTSTART:20200101T000000 END:STANDARD END:VTIMEZONE BEGIN:VEVENT DTSTART;TZID=UTC:20210401T090000 DTEND;TZID=UTC:20210401T100000 DTSTAMP:20210329T185751Z CREATED:20210329T185751Z LAST-MODIFIED:20210329T185751Z UID:7959-1617267600-1617271200@trainwest.ca SUMMARY:Defining Excellent Customer Service - Customer Service Training Program DESCRIPTION:Seminar Description:\nYou have decided that today is the day you want to take your customer service skills to the next level. Saying you want to improve is easy\, but do you know what direction you want to go? Do you have a clear definition of what excellence customer service looks like? \nIn this session we will uncover what the definition of “Excellent” customer service is\, uncover what “Poor” Customer service is and look at developing a road map to keep you on the process of continuous improvement. URL:https://trainwest.ca/event/defining-excellent-customer-service-customer-service-training-program/ LOCATION:Trainwest – Online Webinar CATEGORIES:Customer Service Training ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca END:VEVENT BEGIN:VEVENT DTSTART;TZID=UTC:20210406T080000 DTEND;TZID=UTC:20210406T093000 DTSTAMP:20210329T172656Z CREATED:20210329T172524Z LAST-MODIFIED:20210329T172656Z UID:7923-1617696000-1617701400@trainwest.ca SUMMARY:Understanding the DISC Model – Sales Training & Development Program DESCRIPTION:Seminar Description:\nWe all have our personal ways of behaving in different situations. Typically we act routinely\, repeating our adapted ways of doing things since it is easier to repeat our adapted ways than to learn new ways. As people\, we attempt to predict situations unconsciously\, and to do things in ways we found to work in different situations in the past. We form opinions of others almost immediately whether we want to or not. \nAre you sure you’re dealing with people in the way they wish to be treated and appreciated? Do you want to have a positive impact on your bottom line by understanding people’s behavioural styles? \nIn this session\, you will gain a deeper insight into understanding different behavioural styles that will help you deal with\, motivate\, negotiate to and lead each type of individual. \nKey Learning Points: \n\nLearn a model that identifies the main behavioural styles to facilitate interaction with people and prepare us to more effectively management motivate other people\nLearn techniques that will help you understand those in your business so you can focus on growing your business\nLearn about factors which motivate the different behavioural styles to help you be more effective negotiating with each style URL:https://trainwest.ca/event/understanding-the-disc-model-sales-training-development-program/ LOCATION:Trainwest – Online Webinar CATEGORIES:Sales Training & Development Program ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca END:VEVENT BEGIN:VEVENT DTSTART;TZID=UTC:20210413T080000 DTEND;TZID=UTC:20210413T093000 DTSTAMP:20210329T173220Z CREATED:20210329T172841Z LAST-MODIFIED:20210329T173220Z UID:7930-1618300800-1618306200@trainwest.ca SUMMARY:Uncovering the Prospect’s Money ‘Issues’ - Sales Training & Development Program DESCRIPTION:Seminar Description:\nFundamentally there is a difference between how much money people have and how much they are willing to let go. If a prospect cannot (or will not) make the necessary investment to buy your product or service\, it’s better to know sooner rather than later. The way you were brought up does have an influence on you on how you will deal with the prospects money issue. \nIn this session\, you will learn how to overcome the discomfort many salespeople experience when discussing money matters with prospects. You will learn specific questioning techniques to uncover the prospect’s willingness to divulge and ability to release the funds to move forward with the sale. \nKey Learning Points: \n\nLearn techniques on how to get the prospect to reveal how much money they really intend to spend\nLearn the psychological reasons people deal with money the way they do\nLearn the relationship between value\, time\, distress and intent as it relates to peoples willingness to release money URL:https://trainwest.ca/event/uncovering-the-prospects-money-issues-sales-training-development-program-4/ LOCATION:Trainwest – Online Webinar CATEGORIES:Sales Training & Development Program ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca END:VEVENT BEGIN:VEVENT DTSTART;TZID=UTC:20210415T090000 DTEND;TZID=UTC:20210415T100000 DTSTAMP:20210329T185852Z CREATED:20210329T185852Z LAST-MODIFIED:20210329T185852Z UID:7961-1618477200-1618480800@trainwest.ca SUMMARY:Understanding Personality\, Persuasion & Dealing with Different Generations - Customer Service Training Program DESCRIPTION:Seminar Description:\nTypically\, people are more comfortable interacting with people who are like themselves. In this session\, we’ll examine peoples’ communication preferences to improve understanding and communication with both internal and external customers. \nUsing the Extended DISC behavioral profile\, we start by examining the four quadrants and our own preferences. We will learn the differences of the four styles\, how to quickly identify a person’s dominant style\, and the basis of communicating with each one. Once identified\, we can modify our styles to customers to facilitate optimum communication. \nWe will learn how to avoid conflict with other styles\, make better decisions on how to deal with people\, help you make a positive impact on your performance with others\, and give you techniques you can use immediately to help you deal with your customers the way they want to be treated URL:https://trainwest.ca/event/understanding-personality-persuasion-dealing-with-different-generations-customer-service-training-program/ LOCATION:Trainwest – Online Webinar CATEGORIES:Customer Service Training ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca END:VEVENT BEGIN:VEVENT DTSTART;TZID=UTC:20210416T080000 DTEND;TZID=UTC:20210416T090000 DTSTAMP:20210329T165420Z CREATED:20210329T165420Z LAST-MODIFIED:20210329T165420Z UID:7911-1618560000-1618563600@trainwest.ca SUMMARY:Group Coaching Call – Sales Training & Development Training DESCRIPTION: URL:https://trainwest.ca/event/group-coaching-call-sales-training-development-training-24/ LOCATION:Trainwest – Online Webinar CATEGORIES:Group Coaching - Sales ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca END:VEVENT BEGIN:VEVENT DTSTART;TZID=UTC:20210416T090000 DTEND;TZID=UTC:20210416T100000 DTSTAMP:20210329T190947Z CREATED:20210329T190947Z LAST-MODIFIED:20210329T190947Z UID:7981-1618563600-1618567200@trainwest.ca SUMMARY:Group Coaching Call – Management Training & Development Training DESCRIPTION: URL:https://trainwest.ca/event/group-coaching-call-management-training-development-training-24/ LOCATION:Trainwest – Online Webinar CATEGORIES:Group Coaching - Leadership ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca END:VEVENT BEGIN:VEVENT DTSTART;TZID=UTC:20210420T080000 DTEND;TZID=UTC:20210420T093000 DTSTAMP:20210329T174417Z CREATED:20210329T174254Z LAST-MODIFIED:20210329T174417Z UID:7936-1618905600-1618911000@trainwest.ca SUMMARY:Creating a Strong Bond & Rapport With Others - Sales Training & Development Program DESCRIPTION:Seminar Description:\nDeveloping rapport and creating a bond with a prospect is an integral part being an effective communicator. It is fundamentally integral in creating and developing a mutually trusting and respectful relationship with others. \nTo establish strong bonds\, people must have good communication skills; recognize the verbal and non-verbal signals people are sending and understand you cannot control another’s behaviour\, but can affect their behaviour by the way you respond to them. \nKey Learning Points: \n\nLearn how to Bond & Build Rapport with a Prospect/li>\nLearn the process of how to read body language\nUnderstand the different communication skills and their impact on everyday interactions\nUnderstand how to negotiate with different cultures and generations URL:https://trainwest.ca/event/creating-a-strong-bond-rapport-with-others-sales-training-development-program/ LOCATION:Trainwest – Online Webinar CATEGORIES:Sales Training & Development Program ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca END:VEVENT BEGIN:VEVENT DTSTART;TZID=UTC:20210427T080000 DTEND;TZID=UTC:20210427T093000 DTSTAMP:20210329T174842Z CREATED:20210329T174828Z LAST-MODIFIED:20210329T174842Z UID:7939-1619510400-1619515800@trainwest.ca SUMMARY:Life Lessons From Inspirational Leaders - Sales Training & Development Program DESCRIPTION:Seminar Description:\nThere are inspirational leaders we all know of or have heard of who we can learn from. When you think of inspirational leaders\, who comes to mind? These inspirational leaders can teach us life lessons if we keep our mind open and are willing to let others in. These individuals inspire us all to achieve more\, make the world a better place\, and to never give up on our dreams\, no matter how big or small they may be. \nIn this session we will review life lessons from others and see how you can implement into your daily activities URL:https://trainwest.ca/event/life-lessons-from-inspirational-leaders-sales-training-development-program/ LOCATION:Trainwest – Online Webinar CATEGORIES:Sales Training & Development Program ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca END:VEVENT BEGIN:VEVENT DTSTART;TZID=UTC:20210428T080000 DTEND;TZID=UTC:20210428T100000 DTSTAMP:20210329T190702Z CREATED:20210329T190702Z LAST-MODIFIED:20210329T190702Z UID:7975-1619596800-1619604000@trainwest.ca SUMMARY:Interviewing – Management Training & Development Program DESCRIPTION:Seminar Description:\nA successful interview should be a two-way conversation. Your goal is to find the best qualified applicant for a specific job and provide accurate and appropriate information. Doing a good job of conducting employment interviews and evaluating applicants takes more time than having an informal conversation. It requires training in questioning skills and listening techniques for uncovering the truth. Having a structured approach for interviewing applicants is a must. \nKey Learning Points: \n\nLearn the “Goals” of interviewing\nLearn a process of structuring the interview for success\nLearn how to use different interview questioning styles to uncover the “reality” URL:https://trainwest.ca/event/interviewing-management-training-development-program-4/ LOCATION:Trainwest – Online Webinar CATEGORIES:Management Training & Development ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca END:VEVENT BEGIN:VEVENT DTSTART;TZID=UTC:20210429T090000 DTEND;TZID=UTC:20210429T100000 DTSTAMP:20210329T185957Z CREATED:20210329T185957Z LAST-MODIFIED:20210329T185957Z UID:7963-1619686800-1619690400@trainwest.ca SUMMARY:Understanding People - Customer Service Training Program DESCRIPTION:Seminar Description:\nTo be an individual on the front-line we need a slight edge to better connect with people; understanding our customers is central to helping them with their problems. Much of our personality is shaped by early childhood influences and teachings – messages that we carry with us throughout our lives. Here you will learn about the foundations of Transactional Analysis\, a model for Understanding Human Personality\, Relationships and Communication. \nAll our early life experiences are assembled into a unique set of beliefs about ourselves\, others and the world\, our ‘Frame of Reference’. This frame is like a distorting lens through which we view life and which gives us a unique personal concept of ‘reality’. Our FoR guides us throughout life unless changed by developing awareness and making decisions to change what we believe. \nIn this session we will review how this model relates to the those on the front-line. We will explore how the components of people’s personality influence their behavior. You will learn how to identify repetitive\, non-productive behavior and how to replace it with more appropriate behavior. URL:https://trainwest.ca/event/understanding-people-customer-service-training-program/ LOCATION:Trainwest – Online Webinar CATEGORIES:Customer Service Training ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca END:VEVENT BEGIN:VEVENT DTSTART;TZID=UTC:20210430T080000 DTEND;TZID=UTC:20210430T090000 DTSTAMP:20210329T165502Z CREATED:20210329T165502Z LAST-MODIFIED:20210329T165502Z UID:7913-1619769600-1619773200@trainwest.ca SUMMARY:Group Coaching Call – Sales Training & Development Training DESCRIPTION: URL:https://trainwest.ca/event/group-coaching-call-sales-training-development-training-25/ LOCATION:Trainwest – Online Webinar CATEGORIES:Group Coaching - Sales ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca END:VEVENT BEGIN:VEVENT DTSTART;TZID=UTC:20210430T090000 DTEND;TZID=UTC:20210430T100000 DTSTAMP:20210329T191016Z CREATED:20210329T191016Z LAST-MODIFIED:20210329T191016Z UID:7983-1619773200-1619776800@trainwest.ca SUMMARY:Group Coaching Call – Management Training & Development Training DESCRIPTION: URL:https://trainwest.ca/event/group-coaching-call-management-training-development-training-25/ LOCATION:Trainwest – Online Webinar CATEGORIES:Group Coaching - Leadership ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca END:VEVENT END:VCALENDAR