BEGIN:VCALENDAR
VERSION:2.0
PRODID:-//Trainwest Online Academy - ECPv6.17.4.1//NONSGML v1.0//EN
CALSCALE:GREGORIAN
METHOD:PUBLISH
X-ORIGINAL-URL:https://trainwest.ca
X-WR-CALDESC:Events for Trainwest Online Academy
REFRESH-INTERVAL;VALUE=DURATION:PT1H
X-Robots-Tag:noindex
X-PUBLISHED-TTL:PT1H
BEGIN:VTIMEZONE
TZID:UTC
BEGIN:STANDARD
TZOFFSETFROM:+0000
TZOFFSETTO:+0000
TZNAME:UTC
DTSTART:20200101T000000
END:STANDARD
END:VTIMEZONE
BEGIN:VEVENT
DTSTART;TZID=UTC:20210302T080000
DTEND;TZID=UTC:20210302T093000
DTSTAMP:20210226T044941Z
CREATED:20210226T044546Z
LAST-MODIFIED:20210226T044941Z
UID:7869-1614672000-1614677400@trainwest.ca
SUMMARY:Socratic Questioning – Sales Training & Development Program
DESCRIPTION:Seminar Description:\nSocratic method of questioning is a form of cooperative argumentative dialogue between individuals\, based on asking and answering questions to stimulate critical thinking and to draw out ideas and underlying presumptions. \nEstablishing rules is not a hard process\, but consistency in its implementation is. \nKey Learning Points: \n\nLearn how to ask questions using the ‘negative reverse’ method.\nLearn how to ask questions that guide the conversation to your benefit./li>\nUncover the real reasons for wanting to do business and qualify in/out within the first five minutes.
URL:https://trainwest.ca/event/socratic-questioning-sales-training-development-program-2/
LOCATION:Trainwest – Online Webinar
CATEGORIES:Sales Training & Development Program
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20210303T090000
DTEND;TZID=UTC:20210303T100000
DTSTAMP:20210301T045052Z
CREATED:20210301T044830Z
LAST-MODIFIED:20210301T045052Z
UID:7885-1614762000-1614765600@trainwest.ca
SUMMARY:Communicating Using Appropriate Technology - Customer Service Training
DESCRIPTION:Seminar Description: \nAs every day progresses there are newer forms of technology that have the power to enhance (or hinder) our communication with others. So how can we ensure we use them to our advantage? People want to he heard and understood and want communication in the method they prefer\, not the method the sender prefers. \nAre you really delivering and receiving messages in the best possible way? \nIn this section we will review a series of tips that will help you get the most out of some key communication technologies. \nKey Learning Points: \n\nReview ten (10) Key Communication Technologies\nLearn how to get the most out of Key Communication Technologies\nLearn how using a balanced use of technology can affect communication positively
URL:https://trainwest.ca/event/communicating-using-appropriate-technology-customer-service-training/
LOCATION:Trainwest – Online Webinar
CATEGORIES:Customer Service Training
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20210305T080000
DTEND;TZID=UTC:20210305T090000
DTSTAMP:20210222T032611Z
CREATED:20210222T032508Z
LAST-MODIFIED:20210222T032611Z
UID:7851-1614931200-1614934800@trainwest.ca
SUMMARY:Group Coaching Call – Sales Training & Development Training
DESCRIPTION:
URL:https://trainwest.ca/event/group-coaching-call-sales-training-development-training-22/
LOCATION:Trainwest – Online Webinar
CATEGORIES:Group Coaching - Sales
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20210305T090000
DTEND;TZID=UTC:20210305T100000
DTSTAMP:20210222T032639Z
CREATED:20210222T032639Z
LAST-MODIFIED:20210222T032639Z
UID:7856-1614934800-1614938400@trainwest.ca
SUMMARY:Group Coaching Call – Management Training & Development Training
DESCRIPTION:
URL:https://trainwest.ca/event/group-coaching-call-management-training-development-training-22/
LOCATION:Trainwest – Online Webinar
CATEGORIES:Group Coaching - Leadership
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20210309T080000
DTEND;TZID=UTC:20210309T093000
DTSTAMP:20210305T033716Z
CREATED:20210226T045626Z
LAST-MODIFIED:20210305T033716Z
UID:7871-1615276800-1615282200@trainwest.ca
SUMMARY:Applying Cognitive Behavioural Therapy During Questioning – Sales Training & Development Program
DESCRIPTION:
URL:https://trainwest.ca/event/applying-cognative-behavioural-therapy-during-questioning-sales-training-development-program/
LOCATION:Trainwest – Online Webinar
CATEGORIES:Sales Training & Development Program
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20210312T090000
DTEND;TZID=UTC:20210312T100000
DTSTAMP:20210301T045345Z
CREATED:20210301T045327Z
LAST-MODIFIED:20210301T045345Z
UID:7889-1615539600-1615543200@trainwest.ca
SUMMARY:Rules Of Engagement With People - Customer Service Training
DESCRIPTION:Seminar Description: \nHaving mutually respective interactions with other s is the goal we all should be striving for\, yet why is “manipulation” part of everyday human interaction. To mitigate this manipulation in interactions\, it is essential that every person be on the same page. This starts by establishing mutually respective rules of engagement. Since we can’t control others behaviors\, we need to realize that we must be the one to ensure rules are established. Establishing rules is not a hard process\, but consistency if implementation\nIS. \nKey Learning Points: \n\nLearn the key steps in establishing rules of engagement\nRecognize when they should be implemented and followed\nLearn how to hold people accountable to the rules.
URL:https://trainwest.ca/event/rules-of-engagement-with-people-customer-service-training/
LOCATION:Trainwest – Online Webinar
CATEGORIES:Customer Service Training
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20210316T080000
DTEND;TZID=UTC:20210316T093000
DTSTAMP:20210226T045822Z
CREATED:20210226T045822Z
LAST-MODIFIED:20210226T045822Z
UID:7873-1615881600-1615887000@trainwest.ca
SUMMARY:Questioning Techniques – Sales Training & Development Program
DESCRIPTION:Seminar Description:\nQuestions uncover intent vs commitment. The purpose is to focus on communication and gather data. If you truly wish to understand people\, you must listen more that you speak. \nListening is a skill which is hard to master and requires one to be able to distinguish between what is being said vs. what is not being said. We should be constantly striving for clarity and not accept vagueness. Having good skills in this area will help you minimize the risk you will say something you might later regret. \nEven though questioning is a big part of the sales process unless you can reflectively listen\, synthesise what is being said (and not said) and accurately summarise what has transpired\, you will potentially miss the real issues. \nEstablishing rules is not a hard process\, but consistency in its implementation is. \nKey Learning Points: \n\nLearn an active and inquisitive conversational style questioning technique that guides the prospect through problem solving\nLearn techniques on how to identify\, evaluate and resolve the real issues people have\nLearn how to move people from the stages of ‘curiosity’ to ‘intent’ to ‘commitment.’
URL:https://trainwest.ca/event/questioning-techniques-sales-training-development-program-6/
LOCATION:Trainwest – Online Webinar
CATEGORIES:Sales Training & Development Program
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20210319T080000
DTEND;TZID=UTC:20210319T090000
DTSTAMP:20210222T032549Z
CREATED:20210222T032549Z
LAST-MODIFIED:20210222T032549Z
UID:7853-1616140800-1616144400@trainwest.ca
SUMMARY:Group Coaching Call – Sales Training & Development Training
DESCRIPTION:
URL:https://trainwest.ca/event/group-coaching-call-sales-training-development-training-23/
LOCATION:Trainwest – Online Webinar
CATEGORIES:Group Coaching - Sales
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20210319T080000
DTEND;TZID=UTC:20210319T170000
DTSTAMP:20210301T045520Z
CREATED:20210301T045520Z
LAST-MODIFIED:20210301T045520Z
UID:7891-1616140800-1616173200@trainwest.ca
SUMMARY:Presentation Skills - Customer Service Training
DESCRIPTION:Seminar Description: \nAs a Customer Service Professional you may have the technical experience in your role\, but do you have the ability to effectively communicate the message you are trying to achieve. \nWe will review how to effectively communicate with your audience\, learn how to tell great stories to convey your message and understand the 4 key elements of a great presentation; Know\, Feel\, Say and Do. We will also review the keys to a presenter’s effective body language\, voice and visual aids. At the end of this session you will have the tools to be a better\, more confident and effective presenter. \nKey Learning Points: \n\nLearn and understand the four (4) Key Elements of a Great Presentation\nLearn how to use the proper visual aids to enhance your presentation\nLearn the Top Ten (10) Tips to become a more Effective Presenter
URL:https://trainwest.ca/event/presentation-skills-customer-service-training-4/
LOCATION:Trainwest – Online Webinar
CATEGORIES:Customer Service Training
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20210319T090000
DTEND;TZID=UTC:20210319T100000
DTSTAMP:20210222T032716Z
CREATED:20210222T032716Z
LAST-MODIFIED:20210222T032716Z
UID:7858-1616144400-1616148000@trainwest.ca
SUMMARY:Group Coaching Call – Management Training & Development Training
DESCRIPTION:
URL:https://trainwest.ca/event/group-coaching-call-management-training-development-training-23/
LOCATION:Trainwest – Online Webinar
CATEGORIES:Group Coaching - Leadership
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20210323T080000
DTEND;TZID=UTC:20210323T093000
DTSTAMP:20210226T050019Z
CREATED:20210226T050019Z
LAST-MODIFIED:20210226T050019Z
UID:7875-1616486400-1616491800@trainwest.ca
SUMMARY:Understanding How People Make Decisions – Sales Training & Development Program
DESCRIPTION:Seminar Description:\nHow someone makes a buying decision should not be a mystery. Whether you are dealing with an individual\, small to mid-size company or enterprise organization\, understanding the buyer’s decision process earlier rather than later on in the selling cycle helps the sales person be more efficient and effective with their time. Positioning yourself properly in reference to your prospect should increase the likelihood the deal will proceed in a favorable manor. \nIn this session we will review strategies on how to position yourself and company properly in regards to your prospect; understand the prospects cast of characters and influence ability and understand key issues influencing people’s decisions.  You will also learn how to skillfully question prospects to uncover this information. You will learn how to determine the players\, the influence ability of each player\, specific elements of their process\, and the time frame for the decision. \nKey Learning Points: \n\nLearn how to skillfully question prospects to uncover their decision process\nLearn techniques on how to determine who the players are and the influence ability of each player/li>\nLearn strategies and techniques to position your information to deal with the prospects decision process
URL:https://trainwest.ca/event/understanding-how-people-make-decisions-sales-training-development-program-4/
LOCATION:Trainwest – Online Webinar
CATEGORIES:Sales Training & Development Program
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20210326T090000
DTEND;TZID=UTC:20210326T100000
DTSTAMP:20210301T045755Z
CREATED:20210301T045755Z
LAST-MODIFIED:20210301T045755Z
UID:7893-1616749200-1616752800@trainwest.ca
SUMMARY:How Identifying The Reasons People Take Action Can Positively Effect Your Revenue
DESCRIPTION:Seminar Description: \nPeople make decisions based on consequence. These consequences all have a degree of stress\, worry or anxiety associated with them. How long someone has put up wit h the discomfort dictates the severity of it in their own mind. As experts in our filed\, we may recognize someone who is in discomfort before they do however until an individual admits it\, accepts it\, is prepared to deal and resolve it\, nothing will happen. In this session\, you will learn the components of stress and how to use specific questioning techniques to uncover those elements. \nKey Learning Points: \n\nUnderstand the Three elements of Discomfort at three mom ents in time people have\nLearn how to use a Questioning Process to uncover  the real issues causing the discomfort\nLearn technique s on how to work with people to define whether they are curious\, have intent or are prepared to commit
URL:https://trainwest.ca/event/how-identifying-the-reasons-people-take-action-can-positively-effect-your-revenue/
LOCATION:Trainwest – Online Webinar
CATEGORIES:Customer Service Training
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20210330T080000
DTEND;TZID=UTC:20210330T093000
DTSTAMP:20210226T050150Z
CREATED:20210226T050150Z
LAST-MODIFIED:20210226T050150Z
UID:7877-1617091200-1617096600@trainwest.ca
SUMMARY:Negotiation and Money – Sales Training & Development Program
DESCRIPTION:
URL:https://trainwest.ca/event/negotiation-and-money-sales-training-development-program/
LOCATION:Trainwest – Online Webinar
CATEGORIES:Sales Training & Development Program
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20210331T130000
DTEND;TZID=UTC:20210331T150000
DTSTAMP:20210222T033740Z
CREATED:20210222T033740Z
LAST-MODIFIED:20210222T033740Z
UID:7860-1617195600-1617202800@trainwest.ca
SUMMARY:Leadership Roles – What is a “Coach” Role – Management Training & Development Program
DESCRIPTION:
URL:https://trainwest.ca/event/leadership-roles-what-is-a-coach-role-management-training-development-program-2/
LOCATION:Trainwest – Online Webinar
CATEGORIES:Management Training & Development
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
END:VCALENDAR