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DTSTART;TZID=America/Vancouver:20200303T080000
DTEND;TZID=America/Vancouver:20200303T093000
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UID:7145-1583222400-1583227800@trainwest.ca
SUMMARY:Fundamentals of Reading Body Language (Part 2) - Sales Training & Development Training
DESCRIPTION:Seminar Description:\n\n\n\nIn this session\, learn why reading and understanding body language is essential in sales. \n\n\n\n\n\n\nKey Learning Points:\n\nHow and why reading body language can help you increase your sales.\nLearn why eye contact is so important and the meaning of gaze behaviour\nLearn 10 essentials for reading people\nUnderstand why and how handshakes can make or break your sale
URL:https://trainwest.ca/event/fundamentals-of-reading-body-language-part-2-sales-training-development-training/
CATEGORIES:Sales Training & Development Program
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Vancouver:20200303T090000
DTEND;TZID=America/Vancouver:20200303T100000
DTSTAMP:20200107T044715Z
CREATED:20200107T044715Z
LAST-MODIFIED:20200107T044715Z
UID:7172-1583226000-1583229600@trainwest.ca
SUMMARY:Communicating using Appropriate Technologies - Customer Service Training
DESCRIPTION:Seminar Description:\nAs every day progresses there are newer forms of technology that have the power to enhance (or hinder) our communication with others. So how can we ensure we use them to our advantage? People want to he heard and understood and want communication in the method they prefer\, not the method the sender prefers. \nAre you really delivering and receiving messages in the best possible way? \nIn this section we will review a series of tips that will help you get the most out of some key communication technologies. \n\n\n\n\n\n\nKey Learning Points:\n\nReview ten (10) Key Communication Technologies\nLearn how to get the most out of Key Communication Technologies\nLearn how using a balanced use of technology can affect communication positively
URL:https://trainwest.ca/event/communicating-using-appropriate-technologies-customer-service-training-3/
CATEGORIES:Customer Service Training
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Vancouver:20200310T080000
DTEND;TZID=America/Vancouver:20200310T093000
DTSTAMP:20200107T042644Z
CREATED:20200107T042644Z
LAST-MODIFIED:20200107T042644Z
UID:7147-1583827200-1583832600@trainwest.ca
SUMMARY:Understanding Behavioural Styles to Improve Results & Grow Business - Sales Training & Development Program
DESCRIPTION:Seminar Description:\nWe all have our personal ways of behaving in different situations. Typically we act routinely\, repeating our adapted ways of doing things since it is easier to repeat our adapted ways than to learn new ways. As people\, we attempt to predict situations unconsciously\, and to do things in ways we found to work in different situations in the past. We form opinions of others almost immediately whether we want to or not. \nAre you sure you’re dealing with people in the way they wish to be treated and appreciated? Do you want to have a positive impact on your bottom line by understanding people’s behavioural styles? \nIn this session\, you will gain a deeper insight into understanding different behavioural styles that will help you deal with\, motivate\, negotiate to and lead each type of individual. \n\n\n\n\n\n\nKey Learning Points:\n\nLearn a model that identifies the main behavioural styles to facilitate interaction with people and prepare us to more effectively management motivate other people\nLearn techniques that will help you understand those in your business so you can focus on growing your business\nLearn about factors which motivate the different behavioural styles to help you be more effective negotiating with each style
URL:https://trainwest.ca/event/understanding-behavioural-styles-to-improve-results-grow-business-sales-training-development-program-3/
CATEGORIES:Sales Training & Development Program
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Vancouver:20200312T090000
DTEND;TZID=America/Vancouver:20200312T100000
DTSTAMP:20200107T044814Z
CREATED:20200107T044814Z
LAST-MODIFIED:20200107T044814Z
UID:7174-1584003600-1584007200@trainwest.ca
SUMMARY:Rules of CSR Engagements - Customer Service Training
DESCRIPTION:Seminar Description:\nHaving mutually respective interactions with others is a goal we all should be striving for\, yet why is “manipulation” part of everyday human interaction? To mitigate this manipulation in interactions\, it is essential that every person be on the same page. This starts by establishing mutually respective rules of engagement. Since we can’t control others behaviours\, we need to realize that we must be the one to ensure rules are established. \nEstablishing rules is not a hard process\, but consistency in its implementation is. \n\n\n\n\n\n\nKey Learning Points:\n\nLearn the key steps in establishing rules of engagement\nRecognize when rules should be implemented and followed\nLearn how to hold people accountable to the rules\nLearn how to take control (and remain in control) of the interaction
URL:https://trainwest.ca/event/rules-of-csr-engagements-customer-service-training-3/
CATEGORIES:Customer Service Training
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Vancouver:20200317T080000
DTEND;TZID=America/Vancouver:20200317T093000
DTSTAMP:20200107T042918Z
CREATED:20200107T042918Z
LAST-MODIFIED:20200107T042918Z
UID:7149-1584432000-1584437400@trainwest.ca
SUMMARY:Rules of Engagement with People - Sales Training & Development Program
DESCRIPTION:Seminar Description:\nHaving mutually respective interactions with others is a goal we all should be striving for\, yet why is “manipulation” part of everyday human interaction? To mitigate this manipulation in interactions\, it is essential that every person be on the same page. This starts by establishing mutually respective rules of engagement. Since we can’t control others behaviours\, we need to realize that we must be the one to ensure rules are established. \nEstablishing rules is not a hard process\, but consistency in its implementation is. \n\n\n\n\n\n\nKey Learning Points:\n\nLearn the key steps in establishing rules of engagement\nRecognize when rules should be implemented and followed\nLearn how to hold people accountable to the rules\nLearn how to take control (and remain in control) of the interaction
URL:https://trainwest.ca/event/rules-of-engagement-with-people-sales-training-development-program-3/
CATEGORIES:Sales Training & Development Program
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Vancouver:20200318T130000
DTEND;TZID=America/Vancouver:20200318T150000
DTSTAMP:20200107T043831Z
CREATED:20200107T043831Z
LAST-MODIFIED:20200107T043831Z
UID:7159-1584536400-1584543600@trainwest.ca
SUMMARY:Goal Setting – Accountability – Evaluation - Management Training & Development Program
DESCRIPTION:Seminar Description:\nAristotle’s form of final causality is believed to be the origin of goal setting. Aristotle speculated that purpose can cause action and that there is a positive relationship  between clearly identified goals and performance. Goal setting involves the development of a plan designed to properly motivate and guide an individual to an end result. \nIn this session we will look at the goal-performance relationship\, criteria needed to establish goals\, how motivational theory can impact goals and individual accountability and  the relationship between personal and corporate goals. \n\n\n\n\n\n\nKey Learning Points:\n\nLearn and understand “Motivational Theory”\nUnderstand the relationship between goals and performance\nUnderstand the criteria required to establish goals which will be achieved\nLearn how to hold yourself (and others) accountable to achieve the goals committed to
URL:https://trainwest.ca/event/goal-setting-accountability-evaluation-management-training-development-program-3/
CATEGORIES:Management Training & Development
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Vancouver:20200319T090000
DTEND;TZID=America/Vancouver:20200319T100000
DTSTAMP:20200107T045018Z
CREATED:20200107T045018Z
LAST-MODIFIED:20200107T045018Z
UID:7176-1584608400-1584612000@trainwest.ca
SUMMARY:Presentation Skills - Customer Service Training
DESCRIPTION:Seminar Description:\nAs a Customer Service Professional you may have the technical experience in your role\, but do you have the ability to effectively communicate the message you are trying to achieve. \nWe will review how to effectively communicate with your audience\, learn how to tell great stories to convey your message and understand the 4 key elements of a great presentation; Know\, Feel\, Say and Do. We will also review the keys to a presenter’s effective body language\, voice and visual aids. At the end of this session you will have the tools to be a better\, more confident and effective presenter. \n\n\n\n\n\n\nKey Learning Points:\n\nLearn and understand the four (4) Key Elements of a Great Presentation\nLearn how to use the proper visual aids to enhance your presentation\nLearn the Top Ten (10) Tips to become a more Effective Presenter
URL:https://trainwest.ca/event/presentation-skills-customer-service-training-3/
CATEGORIES:Customer Service Training
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Vancouver:20200324T080000
DTEND;TZID=America/Vancouver:20200324T093000
DTSTAMP:20200107T043025Z
CREATED:20200107T043025Z
LAST-MODIFIED:20200107T043025Z
UID:7151-1585036800-1585042200@trainwest.ca
SUMMARY:Identifying the Reasons People Take Action - Sales Training & Development Program
DESCRIPTION:Seminar Description:\nPeople make decisions based on consequence. These consequences all have a degree of stress\, worry or anxiety associated with them. How long someone has put up with the discomfort dictates the severity of it in their own mind. \nAs experts in our field we may recognize someone who is in discomfort before they do. However\, until an individual admits it\, accepts it\, and is prepared to resolve it\, nothing will happen. \nIn this session\, you will learn the components of stress and how to use specific questioning techniques to uncover those elements. \n\n\n\n\n\n\nKey Learning Points:\n\nUnderstand the three elements of discomfort\, at three moments in time\nLearn how to use a Questioning Process to uncover the real issues causing the discomfort\nLearn techniques on how to work with people to define whether they are curious\, have intent or are prepared to commit.
URL:https://trainwest.ca/event/identifying-the-reasons-people-take-action-sales-training-development-program-3/
CATEGORIES:Sales Training & Development Program
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20200325T090000
DTEND;TZID=America/Los_Angeles:20200325T160000
DTSTAMP:20200304T043443Z
CREATED:20200222T164844Z
LAST-MODIFIED:20200304T043443Z
UID:7253-1585126800-1585152000@trainwest.ca
SUMMARY:Negotiation Skills - 1 Day Workshop
DESCRIPTION:How can you become a better negotiator\nand not react to emotions during the process\nso both parties establish a mutually respective conclusion?\n10 Reasons to Attend this ONE-DAY WORKSHOP: \n\nLearn how to get a good deal and leave the other side thinking they were the ones that negotiated a good deal\nLearn how to setup a WIN/WIN negotiation with different cultures\nUnderstand the different  “wants” and “needs” within each culture\nIdentify 3 emotional states and use them to your advantage\nUnderstand how to use Transaction Analysis in sales and why its important\nLearn key preparation techniques before a negotiation\nEstablish a Sales Process to prevent winging it\nLearn how to overcome prospects objections\nLearn and use the rules of communication and engagement with each culture (huge key!)\nRecognise the games buyers use against you\n\nIf you want to be part of a fun\, highly interactive workshop that has you walking away with tools and information you can apply for immediate results\, then this workshop is for you! \nLunch and Training Materials included. For those not available to attend in person you can also attend this session via Live Webinar.
URL:https://trainwest.ca/event/negotiation-skills-1-day-workshop/
LOCATION:Trainwest (Burnaby Office)\, 110-4170 STILL CREEK DRIVE\, BURNABY\, British Columbia\, V5C6C6\, Canada
CATEGORIES:Workshop
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Vancouver:20200326T090000
DTEND;TZID=America/Vancouver:20200326T100000
DTSTAMP:20200107T045458Z
CREATED:20200107T045458Z
LAST-MODIFIED:20200107T045458Z
UID:7178-1585213200-1585216800@trainwest.ca
SUMMARY:Identifying the Reasons People Take Action to Increase Revenue - Customer Service Training
DESCRIPTION:Seminar Description:\nPeople make decisions based on consequence. These consequences all have a degree of stress\, worry or anxiety associated with them. How long someone has put up wit h the discomfort dictates the severity of it in their own mind. As experts in our filed\, we may recognize someone who is in discomfort before they do however until an individual admits it\, accepts it\, is prepared to deal and resolve it\, nothing will happen. \nIn this session\, you will learn the components of stress and how to use specific questioning techniques to uncover those elements. \n\n\n\n\n\n\nKey Learning Points:\n\n\n\nUnderstand the Three elements of Discomfort at three moments in time people have\nLearn how to use a Questioning Process to uncover the real issues causing the discomfort\nLearn technique s on how to work with people to define whether they are curious\, have intent or are prepared to commit.
URL:https://trainwest.ca/event/identifying-the-reasons-people-take-action-to-increase-revenue-customer-service-training/
CATEGORIES:Customer Service Training
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Vancouver:20200331T080000
DTEND;TZID=America/Vancouver:20200331T093000
DTSTAMP:20200107T043222Z
CREATED:20200107T043222Z
LAST-MODIFIED:20200107T043222Z
UID:7153-1585641600-1585647000@trainwest.ca
SUMMARY:Understanding How People Make Decisions - Sales Training & Development Program
DESCRIPTION:Seminar Description:\nHow someone makes a buying decision should not be a mystery. Whether you are dealing with an individual\, small to mid-size company or enterprise organization\, understanding the buyer’s decision process earlier rather than later on in the selling cycle helps the sales person be more efficient and effective with their time. Positioning yourself properly in reference to your prospect should increase the likelihood the deal will proceed in a favourable manor. \nIn this session we will review strategies on how to position yourself and company properly in regards to your prospect; understand the prospects cast of characters and influence ability and understand key issues influencing people’s decisions.  You will also learn how to skilfully question prospects to uncover this information. You will learn how to determine the players\, the influence ability of each player\, specific elements of their process\, and the time frame for the decision. \n\n\n\n\n\n\nKey Learning Points:\n\nLearn how to skilfully question prospects to uncover their decision process\nLearn techniques on how to determine who the players are and the influence ability of each player\nLearn strategies and techniques to position your information to deal with the prospects decision process
URL:https://trainwest.ca/event/understanding-how-people-make-decisions-sales-training-development-program-2/
CATEGORIES:Sales Training & Development Program
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
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