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UID:7140-1581408000-1581413400@trainwest.ca
SUMMARY:Territory Growth Strategies - Sales Training & Development Program
DESCRIPTION:Seminar Description:\nEvery year you are tasked with growing your territory. To do this you need to implement strategies and techniques under a framework for each type of account within your territory. \nIn this session we will look review a list of items you should consider with each account\, to determine the best future strategy in dealing with them. \n\n\n\n\n\n\nKey Learning Points:\n\nLearn a conceptual framework and process for developing specific account plans\nLearn how to develop appropriate plans for various classifications of accounts\nLearn how to create an effective SWOT analysis on your territory to determine where you should allocate your efforts
URL:https://trainwest.ca/event/territory-growth-strategies-sales-training-development-program-2/
CATEGORIES:Sales Training & Development Program
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
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DTSTART;TZID=America/Vancouver:20200213T090000
DTEND;TZID=America/Vancouver:20200213T100000
DTSTAMP:20200107T044424Z
CREATED:20200107T044424Z
LAST-MODIFIED:20200107T044424Z
UID:7168-1581584400-1581588000@trainwest.ca
SUMMARY:Dealing with ‘Unreasonable’ People - Customer Service Training
DESCRIPTION:Seminar Description:\nCustomer service providers often are the first people having to deal with angry\, upset or unreasonable people. This session will look at what makes people “Unreasonable” and how we can react to turn the situation around. \nWe will examine how we can use proven Trainwest Psychological Strategies & Techniques to institute a sequence of events to resolve the situation. \n\n\n\n\n\n\nKey Learning Points:\n\nLearn and understand the games people play to manipulate the situation in their favour\nLearn a process on how to deescalate “the situation”\nLearn how to apply the three (3) Rules of Communication
URL:https://trainwest.ca/event/dealing-with-unreasonable-people-customer-service-training-3/
CATEGORIES:Customer Service Training
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
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BEGIN:VEVENT
DTSTART;TZID=America/Vancouver:20200218T080000
DTEND;TZID=America/Vancouver:20200218T093000
DTSTAMP:20200107T041538Z
CREATED:20200107T041538Z
LAST-MODIFIED:20200107T041538Z
UID:7143-1582012800-1582018200@trainwest.ca
SUMMARY:Psychology of Sales - Sales Training & Development Program
DESCRIPTION:Seminar Description:\nMuch of our personality is shaped by early childhood influences and teachings – messages that we carry with us throughout our lives. Here you will learn about the foundations of Transactional Analysis (TA)\, a model for understanding human personality\, relationships & communication. \nAll our early life experiences are assembled into a unique set of beliefs about ourselves\, others and the world\, our “Frame of Reference (FoR).” This frame is like a distorting lens through which we view life and which gives us a unique personal concept of “reality.”Our FoR guides us throughout life unless changed by developing awareness and making decisions to change what we believe. \nIn this session we will review how this model relates to the selling profession. We will explore how the components of people’s personality influence their behaviour and will learn how to identify repetitive\, non-productive behaviour and replace it with more appropriate behaviour. \n\n\n\n\n\n\nKey Learning Points:\n\nUnderstand the basics of Transactional Analysis (TA) and how it applies to sales\nLearn three (3) Emotional States that influence negotiations\nUnderstand three (3) Rules of Communication\nUnderstand the Drama (Game) Triangle and how it influences the mind games people play
URL:https://trainwest.ca/event/psychology-of-sales-sales-training-development-program-2/
CATEGORIES:Sales Training & Development Program
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
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BEGIN:VEVENT
DTSTART;TZID=America/Vancouver:20200219T130000
DTEND;TZID=America/Vancouver:20200219T150000
DTSTAMP:20200107T043714Z
CREATED:20200107T043714Z
LAST-MODIFIED:20200107T043714Z
UID:7157-1582117200-1582124400@trainwest.ca
SUMMARY:Dealing with Change - Management Training & Development Program
DESCRIPTION:Seminar Description:\nIf companies are to remain competitive in today’s business climate they must undergo change and be able to respond quickly to global\, market or local changes. \nAs a leader you have the responsibility to manage change in your area – to prepare yourself and your team to deal with\, and accept\, what is to come. \nIn this session we will look at 3 views for transforming organizations through change\, review the steps people go through dealing with change and the leaders role in the change process. \n\n\n\n\n\n\nKey Learning Points:\n\nLearn and understand three (3) views of Organizational Change\nUnderstand the steps people go through dealing with change\nUnderstand the leader’s role in the change process\nLearn how best to facilitate change within your team
URL:https://trainwest.ca/event/dealing-with-change-management-training-development-program-3/
CATEGORIES:Management Training & Development
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
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DTSTART;TZID=America/Vancouver:20200220T090000
DTEND;TZID=America/Vancouver:20200220T100000
DTSTAMP:20200107T044540Z
CREATED:20200107T044540Z
LAST-MODIFIED:20200107T044540Z
UID:7170-1582189200-1582192800@trainwest.ca
SUMMARY:Front Line Questioning Techniques - Customer Service Training
DESCRIPTION:Seminar Description:\nQuestions uncover Intent vs Commitment; the purpose is to focus on communication and gather data. \nAs someone who is the Customer Service Field\, if you truly wish to understand people\, you must be able to distinguish between what is being said vs. what is not being said – we should be constantly striving for clarity and not accept vagueness. Having good skills in this area will help you minimize the risk you will say something you might later regret. \nEven though questioning is a big part of Customer Service\, unless you can reflectively listen\, synthesize what is being said and accurately summarize what has transpired\, you will potentially miss the real issue(s). \n\n\n\n\n\n\nKey Learning Points:\n\nLearn an active and inquisitive conversational style questioning technique where the CSR guides prospect through issue solving\nLearn techniques on how to identify\, evaluate and resolve the real issues people have\nLearn how to move people from the stages of ‘Curiosity’ to ‘Intent’ to ‘Commitment’
URL:https://trainwest.ca/event/front-line-questioning-techniques-customer-service-training-3/
CATEGORIES:Customer Service Training
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
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