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DTSTART;TZID=America/Denver:20191203T080000
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DTSTAMP:20190923T042208Z
CREATED:20190923T042208Z
LAST-MODIFIED:20190923T042208Z
UID:7041-1575360000-1575365400@trainwest.ca
SUMMARY:Questioning Techniques - Sales Training & Development Program
DESCRIPTION:Seminar Description:\nQuestions uncover intent vs commitment. The purpose is to focus on communication and gather data. If you truly wish to understand people\, you must listen more that you speak. \nListening is a skill which is hard to master and requires one to be able to distinguish between what is being said vs. what is not being said. We should be constantly striving for clarity and not accept vagueness. Having good skills in this area will help you minimize the risk you will say something you might later regret. \nEven though questioning is a big part of the sales process unless you can reflectively listen\, synthesise what is being said (and not said) and accurately summarise what has transpired\, you will potentially miss the real issues. \n\n\n\n\n\n\nKey Learning Points:\n\nLearn an active and inquisitive conversational style questioning technique that guides the prospect through problem solving\nLearn techniques on how to identify\, evaluate and resolve the real issues people have\nLearn how to move people from the stages of ‘curiosity’ to ‘intent’ to ‘commitment.’
URL:https://trainwest.ca/event/questioning-techniques-sales-training-development-program-2/
CATEGORIES:Sales Training & Development Program
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
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BEGIN:VEVENT
DTSTART;TZID=America/Denver:20191204T130000
DTEND;TZID=America/Denver:20191204T143000
DTSTAMP:20190923T040718Z
CREATED:20190923T040718Z
LAST-MODIFIED:20190923T040718Z
UID:7014-1575464400-1575469800@trainwest.ca
SUMMARY:Understanding Personality\, Persuasion & Dealing with Different Generations - Customer Service Training
DESCRIPTION:Seminar Description:\nTypically\, people are more comfortable interacting with people who are like themselves.  In this session\, we’ll examine peoples’ communication preferences to improve understanding and communication with both internal and external customers. \nUsing the Extended DISC behavioral profile\, we start by examining the four quadrants and our own preferences. We will learn the differences of the four styles\, how to quickly identify a person’s dominant style\, and the basis of communicating with each one.  Once identified\, we can modify our styles to customers to facilitate optimum communication. \nWe will learn how to avoid conflict with other styles\, make better decisions on how to deal with people\, help you make a positive impact on your performance with others\, and give you techniques you can use immediately to help you deal with your customers the way they want to be treated \n\n\n\n\n\n\nKey Learning Points:\n\nLearn about a model that identifies the main behavioral styles to facilitate interaction with people\nUsing this model\, learn how to effectively communicate with other people\nLearn techniques to that will help you understand your customers better so you can then focus on growing your business\nLearn factors which motivate different behavioural styles which will help you to be more effective in dealing with each style
URL:https://trainwest.ca/event/understanding-personality-persuasion-dealing-with-different-generations-customer-service-training-2/
CATEGORIES:Customer Service Training
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
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DTSTART;TZID=America/Denver:20191210T080000
DTEND;TZID=America/Denver:20191210T170000
DTSTAMP:20190923T042658Z
CREATED:20190923T042658Z
LAST-MODIFIED:20190923T042658Z
UID:7043-1575964800-1575997200@trainwest.ca
SUMMARY:Rules for Success in Business & Life - Sales Training & Development Program
DESCRIPTION:
URL:https://trainwest.ca/event/rules-for-success-in-business-life-sales-training-development-program/
CATEGORIES:Sales Training & Development Program
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Denver:20191211T130000
DTEND;TZID=America/Denver:20191211T143000
DTSTAMP:20190923T040900Z
CREATED:20190923T040900Z
LAST-MODIFIED:20190923T040900Z
UID:7016-1576069200-1576074600@trainwest.ca
SUMMARY:Defining Excellent Customer Service - Customer Service Training
DESCRIPTION:Seminar Description:\nYou have decided that today is the day you want to take your customer service skills to the next level. Saying you want to improve is easy\, but do you know what direction you want to go? Do you have a clear definition of what excellence customer service looks like? \nIn this session we will uncover what the definition of “Excellent” customer service is\, uncover what “Poor” Customer service is and look at developing a road map to keep you on the process of continuous improvement. \n\n\n\n\n\n\nKey Learning Points:\n\nDefine the difference between ‘Exceptional’ and ‘Poor’ customer service\nLearn how to take your own ‘Temperature’\nLearn how to develop and deliver your own ‘Customer Service Plan’
URL:https://trainwest.ca/event/defining-excellent-customer-service-customer-service-training-2/
CATEGORIES:Customer Service Training
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
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