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DTSTART;TZID=America/Denver:20191105T080000
DTEND;TZID=America/Denver:20191105T093000
DTSTAMP:20190923T041804Z
CREATED:20190923T041804Z
LAST-MODIFIED:20190923T041804Z
UID:7033-1572940800-1572946200@trainwest.ca
SUMMARY:Rules of Engagement with People - Sales Training & Development Program
DESCRIPTION:Seminar Description:\nHaving mutually respective interactions with others is a goal we all should be striving for\, yet why is “manipulation” part of everyday human interaction? To mitigate this manipulation in interactions\, it is essential that every person be on the same page. This starts by establishing mutually respective rules of engagement. Since we can’t control others behaviours\, we need to realize that we must be the one to ensure rules are established. \nEstablishing rules is not a hard process\, but consistency in its implementation is. \n\n\n\n\n\n\nKey Learning Points:\n\nLearn the key steps in establishing rules of engagement\nRecognize when rules should be implemented and followed\nLearn how to hold people accountable to the rules\nLearn how to take control (and remain in control) of the interaction
URL:https://trainwest.ca/event/rules-of-engagement-with-people-sales-training-development-program-2/
CATEGORIES:Sales Training & Development Program
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Denver:20191106T130000
DTEND;TZID=America/Denver:20191106T143000
DTSTAMP:20190923T040336Z
CREATED:20190923T040336Z
LAST-MODIFIED:20190923T040336Z
UID:7008-1573045200-1573050600@trainwest.ca
SUMMARY:Front Line Questioning Techniques - Customer Service Training
DESCRIPTION:Seminar Description:\nQuestions uncover Intent vs Commitment; the purpose is to focus on communication and gather data. \nAs someone who is the Customer Service Field\, if you truly wish to understand people\, you must be able to distinguish between what is being said vs. what is not being said – we should be constantly striving for clarity and not accept vagueness. Having good skills in this area will help you minimize the risk you will say something you might later regret. \nEven though questioning is a big part of Customer Service\, unless you can reflectively listen\, synthesize what is being said and accurately summarize what has transpired\, you will potentially miss the real issue(s). \n\n\n\n\n\n\nKey Learning Points:\n\nLearn an active and inquisitive conversational style questioning technique where the CSR guides prospect through issue solving\nLearn techniques on how to identify\, evaluate and resolve the real issues people have\nLearn how to move people from the stages of ‘Curiosity’ to ‘Intent’ to ‘Commitment’
URL:https://trainwest.ca/event/front-line-questioning-techniques-customer-service-training-2/
CATEGORIES:Customer Service Training
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Denver:20191107T080000
DTEND;TZID=America/Denver:20191107T100000
DTSTAMP:20190923T043648Z
CREATED:20190923T043245Z
LAST-MODIFIED:20190923T043648Z
UID:7053-1573113600-1573120800@trainwest.ca
SUMMARY:Goal Setting – Accountability – Evaluation - Management Training & Development Program
DESCRIPTION:Seminar Description:\nAristotle’s form of final causality is believed to be the origin of goal setting. Aristotle speculated that purpose can cause action and that there is a positive relationship  between clearly identified goals and performance. Goal setting involves the development of a plan designed to properly motivate and guide an individual to an end result. \nIn this session we will look at the goal-performance relationship\, criteria needed to establish goals\, how motivational theory can impact goals and individual accountability and  the relationship between personal and corporate goals. \n\n\n\n\n\n\nKey Learning Points:\n\nLearn and understand “Motivational Theory”\nUnderstand the relationship between goals and performance\nUnderstand the criteria required to establish goals which will be achieved\nLearn how to hold yourself (and others) accountable to achieve the goals committed to
URL:https://trainwest.ca/event/goal-setting-accountability-evaluation-management-training-development-program-2/
CATEGORIES:Management Training & Development
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Denver:20191112T080000
DTEND;TZID=America/Denver:20191112T093000
DTSTAMP:20190923T041921Z
CREATED:20190923T041921Z
LAST-MODIFIED:20190923T041921Z
UID:7035-1573545600-1573551000@trainwest.ca
SUMMARY:Understanding Behavioural Styles to Improve Results & Grow Business - Sales Training & Development Program
DESCRIPTION:Seminar Description:\nWe all have our personal ways of behaving in different situations. Typically we act routinely\, repeating our adapted ways of doing things since it is easier to repeat our adapted ways than to learn new ways. As people\, we attempt to predict situations unconsciously\, and to do things in ways we found to work in different situations in the past. We form opinions of others almost immediately whether we want to or not. \nAre you sure you’re dealing with people in the way they wish to be treated and appreciated? Do you want to have a positive impact on your bottom line by understanding people’s behavioural styles? \nIn this session\, you will gain a deeper insight into understanding different behavioural styles that will help you deal with\, motivate\, negotiate to and lead each type of individual. \n\n\n\n\n\n\nKey Learning Points:\n\nLearn a model that identifies the main behavioural styles to facilitate interaction with people and prepare us to more effectively management motivate other people\nLearn techniques that will help you understand those in your business so you can focus on growing your business\nLearn about factors which motivate the different behavioural styles to help you be more effective negotiating with each style
URL:https://trainwest.ca/event/understanding-behavioural-styles-to-improve-results-grow-business-sales-training-development-program-2/
CATEGORIES:Sales Training & Development Program
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
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BEGIN:VEVENT
DTSTART;TZID=America/Denver:20191113T083000
DTEND;TZID=America/Denver:20191113T093000
DTSTAMP:20191104T205922Z
CREATED:20191023T203820Z
LAST-MODIFIED:20191104T205922Z
UID:7095-1573633800-1573637400@trainwest.ca
SUMMARY:Webinar – Learn How to Read Body Language to Increase Your Sales
DESCRIPTION:FACTS \n\nLess then 5% of people can recognize the back of their hand from a picture!\nIn negotiation body language accounts for more than 60% of impact!\nPeople form an opinion of you within seconds and solidifies in their mind in under 4 minutes.\nIf you are trying to communicate a point\, and choose the proper body language\, you have a greater chance of achieving your outcome.\n\nIn 1 Hour you will get an insight on: \n\nHow and why reading body language is such an important skill in order to help you increase your sales:\nLearn why eye contact is so important and the meaning of gaze behavior\nLearn the 10 essentials for reading people\nUnderstand why handshakes can make or break your sale\n\nThis is Session 1 in our Series of “Why is Reading and Understanding Body Language Important In Sales” – Stay Tuned for More \nIf you want to be part of a fun\, highly interactive webinar that has you walking away with tools and information you can apply for immediate results\, then this webinar is for you!
URL:https://trainwest.ca/event/webinar-learn-how-to-read-body-language-to-increase-your-sales/
CATEGORIES:Webinars
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Denver:20191113T130000
DTEND;TZID=America/Denver:20191113T143000
DTSTAMP:20190923T040505Z
CREATED:20190923T040505Z
LAST-MODIFIED:20190923T040505Z
UID:7010-1573650000-1573655400@trainwest.ca
SUMMARY:Dealing with ‘Unreasonable’ People - Customer Service Training
DESCRIPTION:Seminar Description:\nCustomer service providers often are the first people having to deal with angry\, upset or unreasonable people. This session will look at what makes people “Unreasonable” and how we can react to turn the situation around. \nWe will examine how we can use proven Trainwest Psychological Strategies & Techniques to institute a sequence of events to resolve the situation. \n\n\n\n\n\n\nKey Learning Points:\n\nLearn and understand the games people play to manipulate the situation in their favour\nLearn a process on how to deescalate “the situation”\nLearn how to apply the three (3) Rules of Communication
URL:https://trainwest.ca/event/dealing-with-unreasonable-people-customer-service-training-2/
CATEGORIES:Customer Service Training
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Denver:20191114T080000
DTEND;TZID=America/Denver:20191114T100000
DTSTAMP:20190923T043430Z
CREATED:20190923T043430Z
LAST-MODIFIED:20190923T043430Z
UID:7055-1573718400-1573725600@trainwest.ca
SUMMARY:Goal Setting – Accountability – Evaluation Application Review - Management Training & Development Program
DESCRIPTION:Application & Real World Review / Discussion of Previous Weeks Session Topic
URL:https://trainwest.ca/event/goal-setting-accountability-evaluation-application-review-management-training-development-program-2/
CATEGORIES:Management Training & Development
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Denver:20191119T080000
DTEND;TZID=America/Denver:20191119T093000
DTSTAMP:20190923T043640Z
CREATED:20190923T042025Z
LAST-MODIFIED:20190923T043640Z
UID:7037-1574150400-1574155800@trainwest.ca
SUMMARY:Identifying the Reasons People Take Action - Sales Training & Development Program
DESCRIPTION:Seminar Description:\nPeople make decisions based on consequence. These consequences all have a degree of stress\, worry or anxiety associated with them. How long someone has put up with the discomfort dictates the severity of it in their own mind. \nAs experts in our field we may recognize someone who is in discomfort before they do. However\, until an individual admits it\, accepts it\, and is prepared to resolve it\, nothing will happen. \nIn this session\, you will learn the components of stress and how to use specific questioning techniques to uncover those elements. \n\n\n\n\n\n\nKey Learning Points:\n\nUnderstand the three elements of discomfort\, at three moments in time\nLearn how to use a Questioning Process to uncover the real issues causing the discomfort\nLearn techniques on how to work with people to define whether they are curious\, have intent or are prepared to commit.
URL:https://trainwest.ca/event/identifying-the-reasons-people-take-action-sales-training-development-program-2/
CATEGORIES:Sales Training & Development Program
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Denver:20191120T130000
DTEND;TZID=America/Denver:20191120T143000
DTSTAMP:20190923T040607Z
CREATED:20190923T040607Z
LAST-MODIFIED:20190923T040607Z
UID:7012-1574254800-1574260200@trainwest.ca
SUMMARY:Understanding People (Transactional Analysis) - Customer Service Training
DESCRIPTION:Seminar Description:\nTo be an individual on the front-line we need a slight edge to better connect with people; understanding our customers is central to helping them with their problems. Much of our personality is shaped by early childhood influences and teachings – messages that we carry with us throughout our lives. Here you will learn about the foundations of Transactional Analysis\, a model for Understanding Human Personality\, Relationships and Communication. \nAll our early life experiences are assembled into a unique set of beliefs about ourselves\, others and the world\, our ‘Frame of Reference’. This frame is like a distorting lens through which we view life and which gives us a unique personal concept of ‘reality’. Our FoR guides us throughout life unless changed by developing awareness and making decisions to change what we believe. \nIn this session we will review how this model relates to the those on the front-line. We will explore how the components of people’s personality influence their behavior. You will learn how to identify repetitive\, non-productive behavior and how to replace it with more appropriate behavior. \n\n\n\n\n\n\nKey Learning Points:\n\nLearn about three (3) “Emotional States” which govern our Thoughts\, Feelings and Behaviours during any conversation\nUnderstand the three (3) Rules of Communication\nUnderstand how the Drama (Game) Triangle relates to the mind games people play
URL:https://trainwest.ca/event/understanding-people-transactional-analysis-customer-service-training-2/
CATEGORIES:Customer Service Training
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Denver:20191126T080000
DTEND;TZID=America/Denver:20191126T093000
DTSTAMP:20190923T042322Z
CREATED:20190923T042104Z
LAST-MODIFIED:20190923T042322Z
UID:7039-1574755200-1574760600@trainwest.ca
SUMMARY:Uncovering the Prospect’s Money ‘Issues’ - Sales Training & Development Program
DESCRIPTION:Seminar Description:\nFundamentally there is a difference between how much money people have and how much they are willing to let go. If a prospect cannot (or will not) make the necessary investment to buy your product or service\, it’s better to know sooner rather than later. The way you were brought up does have an influence on you on how you will deal with the prospects money issue. \nIn this session\, you will learn how to overcome the discomfort many salespeople experience when discussing money matters with prospects. You will learn specific questioning techniques to uncover the prospect’s willingness to divulge and ability to release the funds to move forward with the sale. \n\n\n\n\n\n\nKey Learning Points:\n\nLearn techniques on how to get the prospect to reveal how much money they really intend to spend\nLearn the psychological reasons people deal with money the way they do\nLearn the relationship between value\, time\, distress and intent as it relates to peoples willingness to release money
URL:https://trainwest.ca/event/uncovering-the-prospects-money-issues-sales-training-development-program-2/
CATEGORIES:Sales Training & Development Program
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Denver:20191127T080000
DTEND;TZID=America/Denver:20191127T100000
DTSTAMP:20191119T043705Z
CREATED:20190923T043912Z
LAST-MODIFIED:20191119T043705Z
UID:7057-1574841600-1574848800@trainwest.ca
SUMMARY:Interviewing - Management Training & Development Program
DESCRIPTION:Seminar Description:\nA successful interview should be a two-way conversation. Your goal is to find the best qualified applicant for a specific job and provide accurate and appropriate information. Doing a good job of conducting employment interviews and evaluating applicants takes more time than having an informal conversation. It requires training in questioning skills and listening techniques for uncovering the truth. Having a structured approach for interviewing applicants is a must. \n\n\n\n\n\n\nKey Learning Points:\n\nLearn the “Goals” of interviewing\nLearn a process of structuring the interview for success\nLearn how to use different interview questioning styles to uncover the “reality”
URL:https://trainwest.ca/event/interviewing-management-training-development-program-2/
CATEGORIES:Management Training & Development
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
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