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DTSTART;TZID=America/Los_Angeles:20190605T130000
DTEND;TZID=America/Los_Angeles:20190605T143000
DTSTAMP:20260423T134053
CREATED:20190507T051408Z
LAST-MODIFIED:20190507T051408Z
UID:6555-1559739600-1559745000@trainwest.ca
SUMMARY:Defining Excellent Customer Service - Customer Service Training
DESCRIPTION:Seminar Description:\nYou have decided that today is the day you want to take your customer service skills to the next level. Saying you want to improve is easy\, but do you know what direction you want to go? Do you have a clear definition of what excellence customer service looks like? \nIn this session we will uncover what the definition of “Excellent” customer service is\, uncover what “Poor” Customer service is and look at developing a road map to keep you on the process of continuous improvement. \n\n\n\n\n\n\nKey Learning Points:\n\nDefine the difference between ‘Exceptional’ and ‘Poor’ customer service\nLearn how to take your own ‘Temperature’\nLearn how to develop and deliver your own ‘Customer Service Plan’
URL:https://trainwest.ca/event/defining-excellent-customer-service-customer-service-training/
CATEGORIES:Customer Service Training
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
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DTSTART;TZID=America/Los_Angeles:20190605T080000
DTEND;TZID=America/Los_Angeles:20190605T100000
DTSTAMP:20260423T134053
CREATED:20190507T042245Z
LAST-MODIFIED:20190513T064408Z
UID:6524-1559721600-1559728800@trainwest.ca
SUMMARY:Defining & Building a Corporate Culture - Management Training & Development Program
DESCRIPTION:Seminar Description:\nA company’s culture is its identity and people are the most important asset of any organization. How people within the company view their culture and how the company wishes to be viewed by the outside world has potential impact on its longevity. Creating a company’s culture is more than its vision and mission statement and more than stipulating a list of values on a website or plastering catchy phrases on the wall. It is critical to build a culture that attracts and retains top talent. \nIn this session we will establish a series of steps to help you define your corporate culture. We will define your beliefs\, values and passion. We will discuss how you first need to connect with people then lead or how to manage your authenticity. \n\n\n\n\n\n\nKey Learning Points:\n\nLearn how to define your Companies Culture – Beliefs\, Values & Passion\nUnderstand why a Leaders ‘Warmth’ is more important than their ‘Strength’\nLearn and understand 6 Persuasion Principles to help build and maintain your corporate culture
URL:https://trainwest.ca/event/defining-building-a-corporate-culture-management-training-development-program/
CATEGORIES:Management Training & Development
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20190604T080000
DTEND;TZID=America/Los_Angeles:20190604T093000
DTSTAMP:20260423T134053
CREATED:20190507T035707Z
LAST-MODIFIED:20190507T035707Z
UID:6503-1559635200-1559640600@trainwest.ca
SUMMARY:Understanding Behavioural Styles to Improve Results & Grow Business - Sales Training & Development Program
DESCRIPTION:Seminar Description:\nWe all have our personal ways of behaving in different situations. Typically we act routinely\, repeating our adapted ways of doing things since it is easier to repeat our adapted ways than to learn new ways. As people\, we attempt to predict situations unconsciously\, and to do things in ways we found to work in different situations in the past. We form opinions of others almost immediately whether we want to or not. \nAre you sure you’re dealing with people in the way they wish to be treated and appreciated? Do you want to have a positive impact on your bottom line by understanding people’s behavioural styles? \nIn this session\, you will gain a deeper insight into understanding different behavioural styles that will help you deal with\, motivate\, negotiate to and lead each type of individual. \n\n\n\n\n\n\nKey Learning Points:\n\nLearn a model that identifies the main behavioural styles to facilitate interaction with people and prepare us to more effectively management motivate other people\nLearn techniques that will help you understand those in your business so you can focus on growing your business\nLearn about factors which motivate the different behavioural styles to help you be more effective negotiating with each style
URL:https://trainwest.ca/event/understanding-behavioural-styles-to-improve-results-grow-business-sales-training-development-program/
CATEGORIES:Sales Training & Development Program
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20190530T080000
DTEND;TZID=America/Los_Angeles:20190530T090000
DTSTAMP:20260423T134053
CREATED:20190507T042017Z
LAST-MODIFIED:20190507T042017Z
UID:6522-1559203200-1559206800@trainwest.ca
SUMMARY:Roles of a Leader Application Review - Management Training & Development Program
DESCRIPTION:Application & Real World Review / Discussion of Previous Weeks Session Topic
URL:https://trainwest.ca/event/roles-of-a-leader-application-review-management-training-development-program/
CATEGORIES:Management Training & Development
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20190528T080000
DTEND;TZID=America/Los_Angeles:20190528T093000
DTSTAMP:20260423T134053
CREATED:20190507T033426Z
LAST-MODIFIED:20190507T033426Z
UID:6482-1559030400-1559035800@trainwest.ca
SUMMARY:Rules of Engagement with People - Sales Training & Development Program
DESCRIPTION:Seminar Description:\nHaving mutually respective interactions with others is a goal we all should be striving for\, yet why is “manipulation” part of everyday human interaction? To mitigate this manipulation in interactions\, it is essential that every person be on the same page. This starts by establishing mutually respective rules of engagement. Since we can’t control others behaviours\, we need to realize that we must be the one to ensure rules are established. \nEstablishing rules is not a hard process\, but consistency in its implementation is. \n\n\n\n\n\n\nKey Learning Points:\n\nLearn the key steps in establishing rules of engagement\nRecognize when rules should be implemented and followed\nLearn how to hold people accountable to the rules\nLearn how to take control (and remain in control) of the interaction
URL:https://trainwest.ca/event/rules-of-engagement-with-people-sales-training-development-program/
CATEGORIES:Sales Training & Development Program
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
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DTSTART;TZID=America/Los_Angeles:20190523T080000
DTEND;TZID=America/Los_Angeles:20190523T100000
DTSTAMP:20260423T134053
CREATED:20190507T041724Z
LAST-MODIFIED:20190507T041746Z
UID:6520-1558598400-1558605600@trainwest.ca
SUMMARY:Roles of a Leader - Management Training & Development Program
DESCRIPTION:Seminar Description:\nIn today’s world economy\, uncertainty and change are challenges to any leader. With the increase in globalization\, rapid shifts in technology and dynamic cultural and social norms\, leaders are tasked with making the correct strategic decisions. \nLearning how to manage this global uncertainty is critical to the success of any leader. Leaders today need to play different roles: Coach\, Mentor\, Change Agent\, Innovator\, Architect\, Teacher\, Visionary\, Sergeant\, Worker and sometimes Preacher. \nIn this session we will discuss the different roles a leader must master and the behaviours required to be successful in each role. \n\n\n\n\n\n\nKey Learning Points:\n\nUnderstand the roles leaders must play\nEvaluate your Leadership Style and the styles that make up your organization or team\nUnderstand how to properly give and receive feedback from each style\nUnderstand and strengthen your leadership skills
URL:https://trainwest.ca/event/roles-of-a-leader-management-training-development-program/
CATEGORIES:Management Training & Development
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20190521T080000
DTEND;TZID=America/Los_Angeles:20190521T093000
DTSTAMP:20260423T134053
CREATED:20190507T033136Z
LAST-MODIFIED:20190507T033136Z
UID:6480-1558425600-1558431000@trainwest.ca
SUMMARY:Bonding & Rapport - Sales Training & Development Program
DESCRIPTION:Seminar Description:\nDeveloping rapport and creating a bond with a prospect is an integral part being an effective communicator. It is fundamentally integral in creating and developing a mutually trusting and respectful relationship with others. \nTo establish strong bonds\, people must have good communication skills; recognize the verbal and non-verbal signals people are sending and understand you cannot control another’s behaviour\, but can affect their behaviour by the way you respond to them. \n\n\n\n\n\n\nKey Learning Points:\n\nLearn how to Bond & Build Rapport with a Prospect\nLearn the process of how to read body language\nUnderstand the different communication skills and their impact on everyday interactions\nUnderstand how to negotiate with different cultures and generations
URL:https://trainwest.ca/event/bonding-rapport-sales-training-development-program/
CATEGORIES:Sales Training & Development Program
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
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BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20190514T080000
DTEND;TZID=America/Los_Angeles:20190514T093000
DTSTAMP:20260423T134053
CREATED:20190507T032157Z
LAST-MODIFIED:20190507T032843Z
UID:6473-1557820800-1557826200@trainwest.ca
SUMMARY:Psychology of Sales - Sales Training & Development Program
DESCRIPTION:Seminar Description:\nMuch of our personality is shaped by early childhood influences and teachings – messages that we carry with us throughout our lives. Here you will learn about the foundations of Transactional Analysis (TA)\, a model for understanding human personality\, relationships & communication. \nAll our early life experiences are assembled into a unique set of beliefs about ourselves\, others and the world\, our “Frame of Reference (FoR).” This frame is like a distorting lens through which we view life and which gives us a unique personal concept of “reality.”Our FoR guides us throughout life unless changed by developing awareness and making decisions to change what we believe. \nIn this session we will review how this model relates to the selling profession. We will explore how the components of people’s personality influence their behaviour and will learn how to identify repetitive\, non-productive behaviour and replace it with more appropriate behaviour. \n\n\n\n\n\n\nKey Learning Points:\n\nUnderstand the basics of Transactional Analysis (TA) and how it applies to sales\nLearn three (3) Emotional States that influence negotiations\nUnderstand three (3) Rules of Communication\nUnderstand the Drama (Game) Triangle and how it influences the mind games people play
URL:https://trainwest.ca/event/psychology-of-sales-sales-training-development/
CATEGORIES:Sales Training & Development Program
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
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