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BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20190709T080000
DTEND;TZID=America/Los_Angeles:20190709T093000
DTSTAMP:20260423T000443
CREATED:20190507T040529Z
LAST-MODIFIED:20190507T040529Z
UID:6511-1562659200-1562664600@trainwest.ca
SUMMARY:Understanding How People Make Decisions - Sales Training & Development Program
DESCRIPTION:Seminar Description:\nHow someone makes a buying decision should not be a mystery. Whether you are dealing with an individual\, small to mid-size company or enterprise organization\, understanding the buyer’s decision process earlier rather than later on in the selling cycle helps the sales person be more efficient and effective with their time. Positioning yourself properly in reference to your prospect should increase the likelihood the deal will proceed in a favourable manor. \nIn this session we will review strategies on how to position yourself and company properly in regards to your prospect; understand the prospects cast of characters and influence ability and understand key issues influencing people’s decisions.  You will also learn how to skilfully question prospects to uncover this information. You will learn how to determine the players\, the influence ability of each player\, specific elements of their process\, and the time frame for the decision. \n\n\n\n\n\n\nKey Learning Points:\n\nLearn how to skilfully question prospects to uncover their decision process\nLearn techniques on how to determine who the players are and the influence ability of each player\nLearn strategies and techniques to position your information to deal with the prospects decision process
URL:https://trainwest.ca/event/understanding-how-people-make-decisions-sales-training-development-program/
CATEGORIES:Sales Training & Development Program
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20190704T080000
DTEND;TZID=America/Los_Angeles:20190704T090000
DTSTAMP:20260423T000443
CREATED:20190507T042843Z
LAST-MODIFIED:20190507T042843Z
UID:6530-1562227200-1562230800@trainwest.ca
SUMMARY:Psychology of Leadership Application Review - Management Training & Development Program
DESCRIPTION:Application & Real World Review / Discussion of Previous Weeks Session Topic
URL:https://trainwest.ca/event/psychology-of-leadership-application-review-management-training-development-program/
CATEGORIES:Management Training & Development
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20190703T130000
DTEND;TZID=America/Los_Angeles:20190703T143000
DTSTAMP:20260423T000443
CREATED:20190507T051832Z
LAST-MODIFIED:20190507T051832Z
UID:6561-1562158800-1562164200@trainwest.ca
SUMMARY:Dealing with ‘Unreasonable’ People - Customer Service Training
DESCRIPTION:Seminar Description:\nCustomer service providers often are the first people having to deal with angry\, upset or unreasonable people. This session will look at what makes people “Unreasonable” and how we can react to turn the situation around. \nWe will examine how we can use proven Trainwest Psychological Strategies & Techniques to institute a sequence of events to resolve the situation. \n\n\n\n\n\n\nKey Learning Points:\n\nLearn and understand the games people play to manipulate the situation in their favour\nLearn a process on how to deescalate “the situation”\nLearn how to apply the three (3) Rules of Communication
URL:https://trainwest.ca/event/dealing-with-unreasonable-people-customer-service-training/
CATEGORIES:Customer Service Training
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20190702T080000
DTEND;TZID=America/Los_Angeles:20190702T093000
DTSTAMP:20260423T000443
CREATED:20190507T040340Z
LAST-MODIFIED:20190507T040340Z
UID:6509-1562054400-1562059800@trainwest.ca
SUMMARY:Questioning Techniques - Sales Training & Development Program
DESCRIPTION:Seminar Description:\nQuestions uncover intent vs commitment. The purpose is to focus on communication and gather data. If you truly wish to understand people\, you must listen more that you speak. \nListening is a skill which is hard to master and requires one to be able to distinguish between what is being said vs. what is not being said. We should be constantly striving for clarity and not accept vagueness. Having good skills in this area will help you minimize the risk you will say something you might later regret. \nEven though questioning is a big part of the sales process unless you can reflectively listen\, synthesise what is being said (and not said) and accurately summarise what has transpired\, you will potentially miss the real issues. \n\n\n\n\n\n\nKey Learning Points:\n\nLearn an active and inquisitive conversational style questioning technique that guides the prospect through problem solving\nLearn techniques on how to identify\, evaluate and resolve the real issues people have\nLearn how to move people from the stages of ‘curiosity’ to ‘intent’ to ‘commitment.’
URL:https://trainwest.ca/event/questioning-techniques-sales-training-development-program/
CATEGORIES:Sales Training & Development Program
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20190627T080000
DTEND;TZID=America/Los_Angeles:20190627T100000
DTSTAMP:20260423T000443
CREATED:20190507T042710Z
LAST-MODIFIED:20190507T043101Z
UID:6528-1561622400-1561629600@trainwest.ca
SUMMARY:Psychology of Leadership - Management Training & Development Program
DESCRIPTION:Seminar Description:\nMuch of our personality is shaped by early childhood influences and teachings – messages that we carry with us throughout our lives. Here you will learn about the foundations of Transactional Analysis (TA)\, a model for understanding human personality\, relationships & communication. \nAll our early life experiences are assembled into a unique set of beliefs about ourselves\, others and the world\, our “Frame of Reference (FoR).” This frame is like a distorting lens through which we view life and which gives us a unique personal concept of “reality.”Our FoR guides us throughout life unless changed by developing awareness and making decisions to change what we believe. \nIn this session we will review how this model relates to the selling profession. We will explore how the components of people’s personality influence their behaviour and will learn how to identify repetitive\, non-productive behaviour and replace it with more appropriate behaviour. \n\n\n\n\n\n\nKey Learning Points:\n\nUnderstand the basics of Transactional Analysis (TA) and how it applies to leadership\nLearn three (3) Emotional States that influence negotiations\nUnderstand three (3) Rules of Communication\nUnderstand the Drama (Game) Triangle and how it influences the mind games people play
URL:https://trainwest.ca/event/psychology-of-leadership-management-training-development-program/
CATEGORIES:Management Training & Development
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20190626T130000
DTEND;TZID=America/Los_Angeles:20190626T143000
DTSTAMP:20260423T000443
CREATED:20190507T051712Z
LAST-MODIFIED:20190507T051712Z
UID:6559-1561554000-1561559400@trainwest.ca
SUMMARY:Understanding People (Transactional Analysis) - Customer Service Training
DESCRIPTION:Seminar Description:\nTo be an individual on the front-line we need a slight edge to better connect with people; understanding our customers is central to helping them with their problems. Much of our personality is shaped by early childhood influences and teachings – messages that we carry with us throughout our lives. Here you will learn about the foundations of Transactional Analysis\, a model for Understanding Human Personality\, Relationships and Communication. \nAll our early life experiences are assembled into a unique set of beliefs about ourselves\, others and the world\, our ‘Frame of Reference’. This frame is like a distorting lens through which we view life and which gives us a unique personal concept of ‘reality’. Our FoR guides us throughout life unless changed by developing awareness and making decisions to change what we believe. \nIn this session we will review how this model relates to the those on the front-line. We will explore how the components of people’s personality influence their behavior. You will learn how to identify repetitive\, non-productive behavior and how to replace it with more appropriate behavior. \n\n\n\n\n\n\nKey Learning Points:\n\nLearn about three (3) “Emotional States” which govern our Thoughts\, Feelings and Behaviours during any conversation\nUnderstand the three (3) Rules of Communication\nUnderstand how the Drama (Game) Triangle relates to the mind games people play
URL:https://trainwest.ca/event/understanding-people-transactional-analysis-customer-service-training/
CATEGORIES:Customer Service Training
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20190625T080000
DTEND;TZID=UTC:20190625T093000
DTSTAMP:20260423T000443
CREATED:20190507T040131Z
LAST-MODIFIED:20190507T040131Z
UID:6507-1561449600-1561455000@trainwest.ca
SUMMARY:Uncovering the Prospect’s Money ‘Issues’ - Sales Training & Development Program
DESCRIPTION:Seminar Description:\nFundamentally there is a difference between how much money people have and how much they are willing to let go. If a prospect cannot (or will not) make the necessary investment to buy your product or service\, it’s better to know sooner rather than later. The way you were brought up does have an influence on you on how you will deal with the prospects money issue. \nIn this session\, you will learn how to overcome the discomfort many salespeople experience when discussing money matters with prospects. You will learn specific questioning techniques to uncover the prospect’s willingness to divulge and ability to release the funds to move forward with the sale. \n\n\n\n\n\n\nKey Learning Points:\n\nLearn techniques on how to get the prospect to reveal how much money they really intend to spend\nLearn the psychological reasons people deal with money the way they do\nLearn the relationship between value\, time\, distress and intent as it relates to peoples willingness to release money
URL:https://trainwest.ca/event/uncovering-the-prospects-money-issues-sales-training-development-program/
CATEGORIES:Sales Training & Development Program
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20190619T130000
DTEND;TZID=America/Los_Angeles:20190619T143000
DTSTAMP:20260423T000443
CREATED:20190507T051540Z
LAST-MODIFIED:20190507T051540Z
UID:6557-1560949200-1560954600@trainwest.ca
SUMMARY:Understanding Personality\, Persuasion & Dealing with Different Generations - Customer Service Training
DESCRIPTION:Seminar Description:\nTypically\, people are more comfortable interacting with people who are like themselves.  In this session\, we’ll examine peoples’ communication preferences to improve understanding and communication with both internal and external customers. \nUsing the Extended DISC behavioral profile\, we start by examining the four quadrants and our own preferences. We will learn the differences of the four styles\, how to quickly identify a person’s dominant style\, and the basis of communicating with each one.  Once identified\, we can modify our styles to customers to facilitate optimum communication. \nWe will learn how to avoid conflict with other styles\, make better decisions on how to deal with people\, help you make a positive impact on your performance with others\, and give you techniques you can use immediately to help you deal with your customers the way they want to be treated \n\n\n\n\n\n\nKey Learning Points:\n\nLearn about a model that identifies the main behavioral styles to facilitate interaction with people\nUsing this model\, learn how to effectively communicate with other people\nLearn techniques to that will help you understand your customers better so you can then focus on growing your business\nLearn factors which motivate different behavioural styles which will help you to be more effective in dealing with each style
URL:https://trainwest.ca/event/understanding-personality-persuasion-dealing-with-different-generations-customer-service-training/
CATEGORIES:Customer Service Training
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20190619T080000
DTEND;TZID=America/Los_Angeles:20190619T090000
DTSTAMP:20260423T000443
CREATED:20190507T042358Z
LAST-MODIFIED:20190513T064443Z
UID:6526-1560931200-1560934800@trainwest.ca
SUMMARY:Defining & Building a Corporate Culture Application Review – Management Training & Development Program
DESCRIPTION:Application & Real World Review / Discussion of Previous Weeks Session Topic
URL:https://trainwest.ca/event/defining-building-a-corporate-culture-application-review-management-training-development-program/
CATEGORIES:Management Training & Development
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20190618T080000
DTEND;TZID=America/Los_Angeles:20190618T093000
DTSTAMP:20260423T000443
CREATED:20190507T035949Z
LAST-MODIFIED:20190507T035949Z
UID:6505-1560844800-1560850200@trainwest.ca
SUMMARY:Identifying the Reasons People Take Action - Sales Training & Development Program
DESCRIPTION:Seminar Description:\nPeople make decisions based on consequence. These consequences all have a degree of stress\, worry or anxiety associated with them. How long someone has put up with the discomfort dictates the severity of it in their own mind. \nAs experts in our field we may recognize someone who is in discomfort before they do. However\, until an individual admits it\, accepts it\, and is prepared to resolve it\, nothing will happen. \nIn this session\, you will learn the components of stress and how to use specific questioning techniques to uncover those elements. \n\n\n\n\n\n\nKey Learning Points:\n\nUnderstand the three elements of discomfort\, at three moments in time\nLearn how to use a Questioning Process to uncover the real issues causing the discomfort\nLearn techniques on how to work with people to define whether they are curious\, have intent or are prepared to commit.
URL:https://trainwest.ca/event/identifying-the-reasons-people-take-action-sales-training-development-program/
CATEGORIES:Sales Training & Development Program
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20190605T130000
DTEND;TZID=America/Los_Angeles:20190605T143000
DTSTAMP:20260423T000443
CREATED:20190507T051408Z
LAST-MODIFIED:20190507T051408Z
UID:6555-1559739600-1559745000@trainwest.ca
SUMMARY:Defining Excellent Customer Service - Customer Service Training
DESCRIPTION:Seminar Description:\nYou have decided that today is the day you want to take your customer service skills to the next level. Saying you want to improve is easy\, but do you know what direction you want to go? Do you have a clear definition of what excellence customer service looks like? \nIn this session we will uncover what the definition of “Excellent” customer service is\, uncover what “Poor” Customer service is and look at developing a road map to keep you on the process of continuous improvement. \n\n\n\n\n\n\nKey Learning Points:\n\nDefine the difference between ‘Exceptional’ and ‘Poor’ customer service\nLearn how to take your own ‘Temperature’\nLearn how to develop and deliver your own ‘Customer Service Plan’
URL:https://trainwest.ca/event/defining-excellent-customer-service-customer-service-training/
CATEGORIES:Customer Service Training
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20190605T080000
DTEND;TZID=America/Los_Angeles:20190605T100000
DTSTAMP:20260423T000443
CREATED:20190507T042245Z
LAST-MODIFIED:20190513T064408Z
UID:6524-1559721600-1559728800@trainwest.ca
SUMMARY:Defining & Building a Corporate Culture - Management Training & Development Program
DESCRIPTION:Seminar Description:\nA company’s culture is its identity and people are the most important asset of any organization. How people within the company view their culture and how the company wishes to be viewed by the outside world has potential impact on its longevity. Creating a company’s culture is more than its vision and mission statement and more than stipulating a list of values on a website or plastering catchy phrases on the wall. It is critical to build a culture that attracts and retains top talent. \nIn this session we will establish a series of steps to help you define your corporate culture. We will define your beliefs\, values and passion. We will discuss how you first need to connect with people then lead or how to manage your authenticity. \n\n\n\n\n\n\nKey Learning Points:\n\nLearn how to define your Companies Culture – Beliefs\, Values & Passion\nUnderstand why a Leaders ‘Warmth’ is more important than their ‘Strength’\nLearn and understand 6 Persuasion Principles to help build and maintain your corporate culture
URL:https://trainwest.ca/event/defining-building-a-corporate-culture-management-training-development-program/
CATEGORIES:Management Training & Development
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20190604T080000
DTEND;TZID=America/Los_Angeles:20190604T093000
DTSTAMP:20260423T000443
CREATED:20190507T035707Z
LAST-MODIFIED:20190507T035707Z
UID:6503-1559635200-1559640600@trainwest.ca
SUMMARY:Understanding Behavioural Styles to Improve Results & Grow Business - Sales Training & Development Program
DESCRIPTION:Seminar Description:\nWe all have our personal ways of behaving in different situations. Typically we act routinely\, repeating our adapted ways of doing things since it is easier to repeat our adapted ways than to learn new ways. As people\, we attempt to predict situations unconsciously\, and to do things in ways we found to work in different situations in the past. We form opinions of others almost immediately whether we want to or not. \nAre you sure you’re dealing with people in the way they wish to be treated and appreciated? Do you want to have a positive impact on your bottom line by understanding people’s behavioural styles? \nIn this session\, you will gain a deeper insight into understanding different behavioural styles that will help you deal with\, motivate\, negotiate to and lead each type of individual. \n\n\n\n\n\n\nKey Learning Points:\n\nLearn a model that identifies the main behavioural styles to facilitate interaction with people and prepare us to more effectively management motivate other people\nLearn techniques that will help you understand those in your business so you can focus on growing your business\nLearn about factors which motivate the different behavioural styles to help you be more effective negotiating with each style
URL:https://trainwest.ca/event/understanding-behavioural-styles-to-improve-results-grow-business-sales-training-development-program/
CATEGORIES:Sales Training & Development Program
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20190530T080000
DTEND;TZID=America/Los_Angeles:20190530T090000
DTSTAMP:20260423T000443
CREATED:20190507T042017Z
LAST-MODIFIED:20190507T042017Z
UID:6522-1559203200-1559206800@trainwest.ca
SUMMARY:Roles of a Leader Application Review - Management Training & Development Program
DESCRIPTION:Application & Real World Review / Discussion of Previous Weeks Session Topic
URL:https://trainwest.ca/event/roles-of-a-leader-application-review-management-training-development-program/
CATEGORIES:Management Training & Development
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20190528T080000
DTEND;TZID=America/Los_Angeles:20190528T093000
DTSTAMP:20260423T000443
CREATED:20190507T033426Z
LAST-MODIFIED:20190507T033426Z
UID:6482-1559030400-1559035800@trainwest.ca
SUMMARY:Rules of Engagement with People - Sales Training & Development Program
DESCRIPTION:Seminar Description:\nHaving mutually respective interactions with others is a goal we all should be striving for\, yet why is “manipulation” part of everyday human interaction? To mitigate this manipulation in interactions\, it is essential that every person be on the same page. This starts by establishing mutually respective rules of engagement. Since we can’t control others behaviours\, we need to realize that we must be the one to ensure rules are established. \nEstablishing rules is not a hard process\, but consistency in its implementation is. \n\n\n\n\n\n\nKey Learning Points:\n\nLearn the key steps in establishing rules of engagement\nRecognize when rules should be implemented and followed\nLearn how to hold people accountable to the rules\nLearn how to take control (and remain in control) of the interaction
URL:https://trainwest.ca/event/rules-of-engagement-with-people-sales-training-development-program/
CATEGORIES:Sales Training & Development Program
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20190523T080000
DTEND;TZID=America/Los_Angeles:20190523T100000
DTSTAMP:20260423T000443
CREATED:20190507T041724Z
LAST-MODIFIED:20190507T041746Z
UID:6520-1558598400-1558605600@trainwest.ca
SUMMARY:Roles of a Leader - Management Training & Development Program
DESCRIPTION:Seminar Description:\nIn today’s world economy\, uncertainty and change are challenges to any leader. With the increase in globalization\, rapid shifts in technology and dynamic cultural and social norms\, leaders are tasked with making the correct strategic decisions. \nLearning how to manage this global uncertainty is critical to the success of any leader. Leaders today need to play different roles: Coach\, Mentor\, Change Agent\, Innovator\, Architect\, Teacher\, Visionary\, Sergeant\, Worker and sometimes Preacher. \nIn this session we will discuss the different roles a leader must master and the behaviours required to be successful in each role. \n\n\n\n\n\n\nKey Learning Points:\n\nUnderstand the roles leaders must play\nEvaluate your Leadership Style and the styles that make up your organization or team\nUnderstand how to properly give and receive feedback from each style\nUnderstand and strengthen your leadership skills
URL:https://trainwest.ca/event/roles-of-a-leader-management-training-development-program/
CATEGORIES:Management Training & Development
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20190521T080000
DTEND;TZID=America/Los_Angeles:20190521T093000
DTSTAMP:20260423T000443
CREATED:20190507T033136Z
LAST-MODIFIED:20190507T033136Z
UID:6480-1558425600-1558431000@trainwest.ca
SUMMARY:Bonding & Rapport - Sales Training & Development Program
DESCRIPTION:Seminar Description:\nDeveloping rapport and creating a bond with a prospect is an integral part being an effective communicator. It is fundamentally integral in creating and developing a mutually trusting and respectful relationship with others. \nTo establish strong bonds\, people must have good communication skills; recognize the verbal and non-verbal signals people are sending and understand you cannot control another’s behaviour\, but can affect their behaviour by the way you respond to them. \n\n\n\n\n\n\nKey Learning Points:\n\nLearn how to Bond & Build Rapport with a Prospect\nLearn the process of how to read body language\nUnderstand the different communication skills and their impact on everyday interactions\nUnderstand how to negotiate with different cultures and generations
URL:https://trainwest.ca/event/bonding-rapport-sales-training-development-program/
CATEGORIES:Sales Training & Development Program
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20190514T080000
DTEND;TZID=America/Los_Angeles:20190514T093000
DTSTAMP:20260423T000443
CREATED:20190507T032157Z
LAST-MODIFIED:20190507T032843Z
UID:6473-1557820800-1557826200@trainwest.ca
SUMMARY:Psychology of Sales - Sales Training & Development Program
DESCRIPTION:Seminar Description:\nMuch of our personality is shaped by early childhood influences and teachings – messages that we carry with us throughout our lives. Here you will learn about the foundations of Transactional Analysis (TA)\, a model for understanding human personality\, relationships & communication. \nAll our early life experiences are assembled into a unique set of beliefs about ourselves\, others and the world\, our “Frame of Reference (FoR).” This frame is like a distorting lens through which we view life and which gives us a unique personal concept of “reality.”Our FoR guides us throughout life unless changed by developing awareness and making decisions to change what we believe. \nIn this session we will review how this model relates to the selling profession. We will explore how the components of people’s personality influence their behaviour and will learn how to identify repetitive\, non-productive behaviour and replace it with more appropriate behaviour. \n\n\n\n\n\n\nKey Learning Points:\n\nUnderstand the basics of Transactional Analysis (TA) and how it applies to sales\nLearn three (3) Emotional States that influence negotiations\nUnderstand three (3) Rules of Communication\nUnderstand the Drama (Game) Triangle and how it influences the mind games people play
URL:https://trainwest.ca/event/psychology-of-sales-sales-training-development/
CATEGORIES:Sales Training & Development Program
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
END:VCALENDAR