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DTSTART;TZID=America/Los_Angeles:20190806T080000
DTEND;TZID=America/Los_Angeles:20190806T093000
DTSTAMP:20260422T221536
CREATED:20190507T041118Z
LAST-MODIFIED:20190507T041118Z
UID:6518-1565078400-1565083800@trainwest.ca
SUMMARY:Creating a Prospecting Plan - Sales Training & Development Program
DESCRIPTION:Seminar Description:\nDo you know what it costs you to get out of bed in the morning? How much do you need to sell every day to ensure you are in the black? Growing your territory or book of business requires you to build a plan\, implement that plan\, and fine tune it while you are on the journey. Just like baking a cake\, if you want the cake to turn out time after time\, you must follow the recipe with no deviations. Baking is a form of chemistry and so is a sale. Having the proper recipe for your success requires knowing what your final outcome should look like then working backwards to establish the proper ingredients for success. \nIn this session you will learn how to create a prospecting plan that contains a mix of activities appropriate to you and your market. You will build your recipe for success. \n\n\n\n\n\n\nKey Learning Points:\n\nCalculate what it costs you to get out of bed\nCreate your personal commercial and implement it within the proper prospecting activities and mix for your territory\nCreate and establish a detailed implementation plan for maximize your prospecting success
URL:https://trainwest.ca/event/creating-a-prospecting-plan-sales-training-development-program/
CATEGORIES:Sales Training & Development Program
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20190801T080000
DTEND;TZID=America/Los_Angeles:20190801T100000
DTSTAMP:20260422T221536
CREATED:20190507T043426Z
LAST-MODIFIED:20190507T043426Z
UID:6536-1564646400-1564653600@trainwest.ca
SUMMARY:Interviewing - Management Training & Development Program
DESCRIPTION:Seminar Description:\nA successful interview should be a two-way conversation. Your goal is to find the best qualified applicant for a specific job and provide accurate and appropriate information. Doing a good job of conducting employment interviews and evaluating applicants takes more time than having an informal conversation. It requires training in questioning skills and listening techniques for uncovering the truth. Having a structured approach for interviewing applicants is a must. \n\n\n\n\n\n\nKey Learning Points:\n\nLearn the “Goals” of interviewing\nLearn a process of structuring the interview for success\nLearn how to use different interview questioning styles to uncover the “reality”
URL:https://trainwest.ca/event/interviewing-management-training-development-program/
CATEGORIES:Management Training & Development
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20190731T130000
DTEND;TZID=America/Los_Angeles:20190731T143000
DTSTAMP:20260422T221536
CREATED:20190507T052242Z
LAST-MODIFIED:20190507T052242Z
UID:6567-1564578000-1564583400@trainwest.ca
SUMMARY:Rules of CSR Engagements - Customer Service Training
DESCRIPTION:Seminar Description:\nHaving mutually respective interactions with others is a goal we all should be striving for\, yet why is “manipulation” part of everyday human interaction? To mitigate this manipulation in interactions\, it is essential that every person be on the same page. This starts by establishing mutually respective rules of engagement. Since we can’t control others behaviours\, we need to realize that we must be the one to ensure rules are established. \nEstablishing rules is not a hard process\, but consistency in its implementation is. \n\n\n\n\n\n\nKey Learning Points:\n\nLearn the key steps in establishing rules of engagement\nRecognize when rules should be implemented and followed\nLearn how to hold people accountable to the rules\nLearn how to take control (and remain in control) of the interaction
URL:https://trainwest.ca/event/rules-of-csr-engagements-customer-service-training/
CATEGORIES:Customer Service Training
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20190730T103000
DTEND;TZID=America/Los_Angeles:20190730T120000
DTSTAMP:20260422T221536
CREATED:20190710T032751Z
LAST-MODIFIED:20190710T033027Z
UID:6919-1564482600-1564488000@trainwest.ca
SUMMARY:Webinar – Psychology of Sales
DESCRIPTION:Your sales presentation was flawless! You thought the sale was in the bag only to be advised that the deal was going to your competitor.\nEver wonder why this happens? Do you want to minimize this from happening in the future?\nMuch of our personality is shaped by early childhood influences and teachings – messages that we carry with us throughout our lives. In this 90 minute webinar\, you will learn about the foundations of Transactional Analysis\, a model For Understanding Human Personality\, Relationships and Communication. All our early life experiences are assembled into a unique set of beliefs about ourselves\, others and the world\, our ‘Frame of Reference’. This frame is like a distorting lens through which we view life and which gives us a unique personal concept of ‘reality’. Our FoR guides us throughout life unless changed by developing awareness and making decisions to change what we believe. \nWe will review how this model relates to the selling profession and will explore how the components of people’s personality influence their behavior. \nKey Take Away’s: \n\nLearn about Three “Emotional States” which govern our thoughts\, feelings and behaviours during a negotiation:\nUnderstand the Three rules of communication\,\nUnderstand how the Drama (Game) triangle relates to the mind games people play against sales people.
URL:https://trainwest.ca/event/webinar-psychology-of-sales/
CATEGORIES:Webinars
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20190730T080000
DTEND;TZID=America/Los_Angeles:20190730T093000
DTSTAMP:20260422T221536
CREATED:20190507T040909Z
LAST-MODIFIED:20190507T040909Z
UID:6516-1564473600-1564479000@trainwest.ca
SUMMARY:Time Management & Delegation - Sales Training & Development Program
DESCRIPTION:Seminar Description:\nFor a professional to become a Pro\, it has been studied that it requires approximately 10\,000 hours. Do you not think these people need time management skills? Time is a non-renewable resource which much be carefully managed. By identifying and focusing on some key activities you should be able to save time\, work smarter not harder and in the end reduce you stress. \nThis session will enable the Sales Professional to identify typical time wasters\, list and describe a variety of techniques for managing time effectively\, define skills involved in delegating and use a matrix of work tasks/activities to facilitate delegation. \n\n\n\n\n\n\nKey Learning Points:\n\nLearn to create a list of activities which waste time in your daily routines\nLearn to create and implement strategies and tactics to improve time management\nLearn to create and implement a matrix to facilitate delegation
URL:https://trainwest.ca/event/time-management-delegation-sales-training-development-program/
CATEGORIES:Sales Training & Development Program
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20190719T080000
DTEND;TZID=America/Los_Angeles:20190719T093000
DTSTAMP:20260422T221536
CREATED:20190507T040728Z
LAST-MODIFIED:20190513T064519Z
UID:6514-1563523200-1563528600@trainwest.ca
SUMMARY:Territory Management Strategies - Sales Training & Development Program
DESCRIPTION:Seminar Description:\nNo matter what title you have\, as sales professional you will be responsible for managing your territory or book of business. Every year you are tasked with increasing revenues\, maximizing gross margin\, minimizing expenses and mitigating attrition rates. To do this in an efficient and effective manor\, you should implement processes and strategies to meet and exceed your territory objectives. If these can be determined early in your Territory Management plan\, you should be able to make decisions as to whether or not you should go after the opportunity or not. \n\n\n\n\n\n\nKey Learning Points:\n\nLearn how to create and monitor strategies to meet territory objectives\nCreate a process for determining optimum allocation of resources consistent will territory objectives\nUnderstand how to analyse territory issues in order to mitigate any negative influences
URL:https://trainwest.ca/event/territory-management-strategies-sales-training-development-program/
CATEGORIES:Sales Training & Development Program
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20190718T080000
DTEND;TZID=America/Los_Angeles:20190718T090000
DTSTAMP:20260422T221536
CREATED:20190507T043217Z
LAST-MODIFIED:20190507T043217Z
UID:6534-1563436800-1563440400@trainwest.ca
SUMMARY:Defining the Perfect Employee Application Review - Management Training & Development Program
DESCRIPTION:Application & Real World Review / Discussion of Previous Weeks Session Topic
URL:https://trainwest.ca/event/defining-the-perfect-employee-application-review-management-training-development-program/
CATEGORIES:Management Training & Development
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20190717T130000
DTEND;TZID=America/Los_Angeles:20190717T143000
DTSTAMP:20260422T221536
CREATED:20190507T052122Z
LAST-MODIFIED:20190507T052122Z
UID:6565-1563368400-1563373800@trainwest.ca
SUMMARY:Communicating using Appropriate Technologies - Customer Service Training
DESCRIPTION:Seminar Description:\nAs every day progresses there are newer forms of technology that have the power to enhance (or hinder) our communication with others. So how can we ensure we use them to our advantage? People want to he heard and understood and want communication in the method they prefer\, not the method the sender prefers. \nAre you really delivering and receiving messages in the best possible way? \nIn this section we will review a series of tips that will help you get the most out of some key communication technologies. \n\n\n\n\n\n\nKey Learning Points:\n\nReview ten (10) Key Communication Technologies\nLearn how to get the most out of Key Communication Technologies\nLearn how using a balanced use of technology can affect communication positively
URL:https://trainwest.ca/event/communicating-using-appropriate-technologies-customer-service-training/
CATEGORIES:Customer Service Training
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20190711T080000
DTEND;TZID=America/Los_Angeles:20190711T100000
DTSTAMP:20260422T221536
CREATED:20190507T043033Z
LAST-MODIFIED:20190507T043033Z
UID:6532-1562832000-1562839200@trainwest.ca
SUMMARY:Defining the Perfect Employee - Management Training & Development Program
DESCRIPTION:Seminar Description:\nPeople are the most important asset of any organization. It is critical to build a culture that attracts and retains top talent. \nIn this session we will establish a series of steps to help you define what the perfect employee looks like. We will learn a structural approach to developing a job profile and creating a template which can be modified for any division within the organization. Once the profile is established\, we will review the different profiling tools that are available to help employees and organizations become more successful. \nThe tools are specifically designed to provide information that is understandable\, easy-to-use\, and practical for leaders to put the right people on the right seats on the right bus within their organization. \n\n\n\n\n\n\nKey Learning Points:\n\nLearn a model that identifies main behavioral styles to facilitate successful growth\nLearn techniques to that will help you understand those in your business so you can then focus on growing your business\nLearn about factors which motivate the different behavioural styles which will help you to be more effective in your negotiations with each style.
URL:https://trainwest.ca/event/defining-the-perfect-employee-management-training-development-program/
CATEGORIES:Management Training & Development
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20190710T130000
DTEND;TZID=America/Los_Angeles:20190710T140000
DTSTAMP:20260422T221536
CREATED:20190507T052002Z
LAST-MODIFIED:20190507T052002Z
UID:6563-1562763600-1562767200@trainwest.ca
SUMMARY:Front Line Questioning Techniques - Customer Service Training
DESCRIPTION:Seminar Description:\nQuestions uncover Intent vs Commitment; the purpose is to focus on communication and gather data. \nAs someone who is the Customer Service Field\, if you truly wish to understand people\, you must be able to distinguish between what is being said vs. what is not being said – we should be constantly striving for clarity and not accept vagueness. Having good skills in this area will help you minimize the risk you will say something you might later regret. \nEven though questioning is a big part of Customer Service\, unless you can reflectively listen\, synthesize what is being said and accurately summarize what has transpired\, you will potentially miss the real issue(s). \n\n\n\n\n\n\nKey Learning Points:\n\nLearn an active and inquisitive conversational style questioning technique where the CSR guides prospect through issue solving\nLearn techniques on how to identify\, evaluate and resolve the real issues people have\nLearn how to move people from the stages of ‘Curiosity’ to ‘Intent’ to ‘Commitment’
URL:https://trainwest.ca/event/front-line-questioning-techniques-customer-service-training/
CATEGORIES:Customer Service Training
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20190709T080000
DTEND;TZID=America/Los_Angeles:20190709T093000
DTSTAMP:20260422T221536
CREATED:20190507T040529Z
LAST-MODIFIED:20190507T040529Z
UID:6511-1562659200-1562664600@trainwest.ca
SUMMARY:Understanding How People Make Decisions - Sales Training & Development Program
DESCRIPTION:Seminar Description:\nHow someone makes a buying decision should not be a mystery. Whether you are dealing with an individual\, small to mid-size company or enterprise organization\, understanding the buyer’s decision process earlier rather than later on in the selling cycle helps the sales person be more efficient and effective with their time. Positioning yourself properly in reference to your prospect should increase the likelihood the deal will proceed in a favourable manor. \nIn this session we will review strategies on how to position yourself and company properly in regards to your prospect; understand the prospects cast of characters and influence ability and understand key issues influencing people’s decisions.  You will also learn how to skilfully question prospects to uncover this information. You will learn how to determine the players\, the influence ability of each player\, specific elements of their process\, and the time frame for the decision. \n\n\n\n\n\n\nKey Learning Points:\n\nLearn how to skilfully question prospects to uncover their decision process\nLearn techniques on how to determine who the players are and the influence ability of each player\nLearn strategies and techniques to position your information to deal with the prospects decision process
URL:https://trainwest.ca/event/understanding-how-people-make-decisions-sales-training-development-program/
CATEGORIES:Sales Training & Development Program
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20190704T080000
DTEND;TZID=America/Los_Angeles:20190704T090000
DTSTAMP:20260422T221536
CREATED:20190507T042843Z
LAST-MODIFIED:20190507T042843Z
UID:6530-1562227200-1562230800@trainwest.ca
SUMMARY:Psychology of Leadership Application Review - Management Training & Development Program
DESCRIPTION:Application & Real World Review / Discussion of Previous Weeks Session Topic
URL:https://trainwest.ca/event/psychology-of-leadership-application-review-management-training-development-program/
CATEGORIES:Management Training & Development
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20190703T130000
DTEND;TZID=America/Los_Angeles:20190703T143000
DTSTAMP:20260422T221536
CREATED:20190507T051832Z
LAST-MODIFIED:20190507T051832Z
UID:6561-1562158800-1562164200@trainwest.ca
SUMMARY:Dealing with ‘Unreasonable’ People - Customer Service Training
DESCRIPTION:Seminar Description:\nCustomer service providers often are the first people having to deal with angry\, upset or unreasonable people. This session will look at what makes people “Unreasonable” and how we can react to turn the situation around. \nWe will examine how we can use proven Trainwest Psychological Strategies & Techniques to institute a sequence of events to resolve the situation. \n\n\n\n\n\n\nKey Learning Points:\n\nLearn and understand the games people play to manipulate the situation in their favour\nLearn a process on how to deescalate “the situation”\nLearn how to apply the three (3) Rules of Communication
URL:https://trainwest.ca/event/dealing-with-unreasonable-people-customer-service-training/
CATEGORIES:Customer Service Training
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20190702T080000
DTEND;TZID=America/Los_Angeles:20190702T093000
DTSTAMP:20260422T221536
CREATED:20190507T040340Z
LAST-MODIFIED:20190507T040340Z
UID:6509-1562054400-1562059800@trainwest.ca
SUMMARY:Questioning Techniques - Sales Training & Development Program
DESCRIPTION:Seminar Description:\nQuestions uncover intent vs commitment. The purpose is to focus on communication and gather data. If you truly wish to understand people\, you must listen more that you speak. \nListening is a skill which is hard to master and requires one to be able to distinguish between what is being said vs. what is not being said. We should be constantly striving for clarity and not accept vagueness. Having good skills in this area will help you minimize the risk you will say something you might later regret. \nEven though questioning is a big part of the sales process unless you can reflectively listen\, synthesise what is being said (and not said) and accurately summarise what has transpired\, you will potentially miss the real issues. \n\n\n\n\n\n\nKey Learning Points:\n\nLearn an active and inquisitive conversational style questioning technique that guides the prospect through problem solving\nLearn techniques on how to identify\, evaluate and resolve the real issues people have\nLearn how to move people from the stages of ‘curiosity’ to ‘intent’ to ‘commitment.’
URL:https://trainwest.ca/event/questioning-techniques-sales-training-development-program/
CATEGORIES:Sales Training & Development Program
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20190627T080000
DTEND;TZID=America/Los_Angeles:20190627T100000
DTSTAMP:20260422T221536
CREATED:20190507T042710Z
LAST-MODIFIED:20190507T043101Z
UID:6528-1561622400-1561629600@trainwest.ca
SUMMARY:Psychology of Leadership - Management Training & Development Program
DESCRIPTION:Seminar Description:\nMuch of our personality is shaped by early childhood influences and teachings – messages that we carry with us throughout our lives. Here you will learn about the foundations of Transactional Analysis (TA)\, a model for understanding human personality\, relationships & communication. \nAll our early life experiences are assembled into a unique set of beliefs about ourselves\, others and the world\, our “Frame of Reference (FoR).” This frame is like a distorting lens through which we view life and which gives us a unique personal concept of “reality.”Our FoR guides us throughout life unless changed by developing awareness and making decisions to change what we believe. \nIn this session we will review how this model relates to the selling profession. We will explore how the components of people’s personality influence their behaviour and will learn how to identify repetitive\, non-productive behaviour and replace it with more appropriate behaviour. \n\n\n\n\n\n\nKey Learning Points:\n\nUnderstand the basics of Transactional Analysis (TA) and how it applies to leadership\nLearn three (3) Emotional States that influence negotiations\nUnderstand three (3) Rules of Communication\nUnderstand the Drama (Game) Triangle and how it influences the mind games people play
URL:https://trainwest.ca/event/psychology-of-leadership-management-training-development-program/
CATEGORIES:Management Training & Development
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20190626T130000
DTEND;TZID=America/Los_Angeles:20190626T143000
DTSTAMP:20260422T221536
CREATED:20190507T051712Z
LAST-MODIFIED:20190507T051712Z
UID:6559-1561554000-1561559400@trainwest.ca
SUMMARY:Understanding People (Transactional Analysis) - Customer Service Training
DESCRIPTION:Seminar Description:\nTo be an individual on the front-line we need a slight edge to better connect with people; understanding our customers is central to helping them with their problems. Much of our personality is shaped by early childhood influences and teachings – messages that we carry with us throughout our lives. Here you will learn about the foundations of Transactional Analysis\, a model for Understanding Human Personality\, Relationships and Communication. \nAll our early life experiences are assembled into a unique set of beliefs about ourselves\, others and the world\, our ‘Frame of Reference’. This frame is like a distorting lens through which we view life and which gives us a unique personal concept of ‘reality’. Our FoR guides us throughout life unless changed by developing awareness and making decisions to change what we believe. \nIn this session we will review how this model relates to the those on the front-line. We will explore how the components of people’s personality influence their behavior. You will learn how to identify repetitive\, non-productive behavior and how to replace it with more appropriate behavior. \n\n\n\n\n\n\nKey Learning Points:\n\nLearn about three (3) “Emotional States” which govern our Thoughts\, Feelings and Behaviours during any conversation\nUnderstand the three (3) Rules of Communication\nUnderstand how the Drama (Game) Triangle relates to the mind games people play
URL:https://trainwest.ca/event/understanding-people-transactional-analysis-customer-service-training/
CATEGORIES:Customer Service Training
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20190625T080000
DTEND;TZID=UTC:20190625T093000
DTSTAMP:20260422T221536
CREATED:20190507T040131Z
LAST-MODIFIED:20190507T040131Z
UID:6507-1561449600-1561455000@trainwest.ca
SUMMARY:Uncovering the Prospect’s Money ‘Issues’ - Sales Training & Development Program
DESCRIPTION:Seminar Description:\nFundamentally there is a difference between how much money people have and how much they are willing to let go. If a prospect cannot (or will not) make the necessary investment to buy your product or service\, it’s better to know sooner rather than later. The way you were brought up does have an influence on you on how you will deal with the prospects money issue. \nIn this session\, you will learn how to overcome the discomfort many salespeople experience when discussing money matters with prospects. You will learn specific questioning techniques to uncover the prospect’s willingness to divulge and ability to release the funds to move forward with the sale. \n\n\n\n\n\n\nKey Learning Points:\n\nLearn techniques on how to get the prospect to reveal how much money they really intend to spend\nLearn the psychological reasons people deal with money the way they do\nLearn the relationship between value\, time\, distress and intent as it relates to peoples willingness to release money
URL:https://trainwest.ca/event/uncovering-the-prospects-money-issues-sales-training-development-program/
CATEGORIES:Sales Training & Development Program
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20190619T130000
DTEND;TZID=America/Los_Angeles:20190619T143000
DTSTAMP:20260422T221536
CREATED:20190507T051540Z
LAST-MODIFIED:20190507T051540Z
UID:6557-1560949200-1560954600@trainwest.ca
SUMMARY:Understanding Personality\, Persuasion & Dealing with Different Generations - Customer Service Training
DESCRIPTION:Seminar Description:\nTypically\, people are more comfortable interacting with people who are like themselves.  In this session\, we’ll examine peoples’ communication preferences to improve understanding and communication with both internal and external customers. \nUsing the Extended DISC behavioral profile\, we start by examining the four quadrants and our own preferences. We will learn the differences of the four styles\, how to quickly identify a person’s dominant style\, and the basis of communicating with each one.  Once identified\, we can modify our styles to customers to facilitate optimum communication. \nWe will learn how to avoid conflict with other styles\, make better decisions on how to deal with people\, help you make a positive impact on your performance with others\, and give you techniques you can use immediately to help you deal with your customers the way they want to be treated \n\n\n\n\n\n\nKey Learning Points:\n\nLearn about a model that identifies the main behavioral styles to facilitate interaction with people\nUsing this model\, learn how to effectively communicate with other people\nLearn techniques to that will help you understand your customers better so you can then focus on growing your business\nLearn factors which motivate different behavioural styles which will help you to be more effective in dealing with each style
URL:https://trainwest.ca/event/understanding-personality-persuasion-dealing-with-different-generations-customer-service-training/
CATEGORIES:Customer Service Training
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20190619T080000
DTEND;TZID=America/Los_Angeles:20190619T090000
DTSTAMP:20260422T221536
CREATED:20190507T042358Z
LAST-MODIFIED:20190513T064443Z
UID:6526-1560931200-1560934800@trainwest.ca
SUMMARY:Defining & Building a Corporate Culture Application Review – Management Training & Development Program
DESCRIPTION:Application & Real World Review / Discussion of Previous Weeks Session Topic
URL:https://trainwest.ca/event/defining-building-a-corporate-culture-application-review-management-training-development-program/
CATEGORIES:Management Training & Development
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20190618T080000
DTEND;TZID=America/Los_Angeles:20190618T093000
DTSTAMP:20260422T221536
CREATED:20190507T035949Z
LAST-MODIFIED:20190507T035949Z
UID:6505-1560844800-1560850200@trainwest.ca
SUMMARY:Identifying the Reasons People Take Action - Sales Training & Development Program
DESCRIPTION:Seminar Description:\nPeople make decisions based on consequence. These consequences all have a degree of stress\, worry or anxiety associated with them. How long someone has put up with the discomfort dictates the severity of it in their own mind. \nAs experts in our field we may recognize someone who is in discomfort before they do. However\, until an individual admits it\, accepts it\, and is prepared to resolve it\, nothing will happen. \nIn this session\, you will learn the components of stress and how to use specific questioning techniques to uncover those elements. \n\n\n\n\n\n\nKey Learning Points:\n\nUnderstand the three elements of discomfort\, at three moments in time\nLearn how to use a Questioning Process to uncover the real issues causing the discomfort\nLearn techniques on how to work with people to define whether they are curious\, have intent or are prepared to commit.
URL:https://trainwest.ca/event/identifying-the-reasons-people-take-action-sales-training-development-program/
CATEGORIES:Sales Training & Development Program
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20190605T130000
DTEND;TZID=America/Los_Angeles:20190605T143000
DTSTAMP:20260422T221536
CREATED:20190507T051408Z
LAST-MODIFIED:20190507T051408Z
UID:6555-1559739600-1559745000@trainwest.ca
SUMMARY:Defining Excellent Customer Service - Customer Service Training
DESCRIPTION:Seminar Description:\nYou have decided that today is the day you want to take your customer service skills to the next level. Saying you want to improve is easy\, but do you know what direction you want to go? Do you have a clear definition of what excellence customer service looks like? \nIn this session we will uncover what the definition of “Excellent” customer service is\, uncover what “Poor” Customer service is and look at developing a road map to keep you on the process of continuous improvement. \n\n\n\n\n\n\nKey Learning Points:\n\nDefine the difference between ‘Exceptional’ and ‘Poor’ customer service\nLearn how to take your own ‘Temperature’\nLearn how to develop and deliver your own ‘Customer Service Plan’
URL:https://trainwest.ca/event/defining-excellent-customer-service-customer-service-training/
CATEGORIES:Customer Service Training
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20190605T080000
DTEND;TZID=America/Los_Angeles:20190605T100000
DTSTAMP:20260422T221536
CREATED:20190507T042245Z
LAST-MODIFIED:20190513T064408Z
UID:6524-1559721600-1559728800@trainwest.ca
SUMMARY:Defining & Building a Corporate Culture - Management Training & Development Program
DESCRIPTION:Seminar Description:\nA company’s culture is its identity and people are the most important asset of any organization. How people within the company view their culture and how the company wishes to be viewed by the outside world has potential impact on its longevity. Creating a company’s culture is more than its vision and mission statement and more than stipulating a list of values on a website or plastering catchy phrases on the wall. It is critical to build a culture that attracts and retains top talent. \nIn this session we will establish a series of steps to help you define your corporate culture. We will define your beliefs\, values and passion. We will discuss how you first need to connect with people then lead or how to manage your authenticity. \n\n\n\n\n\n\nKey Learning Points:\n\nLearn how to define your Companies Culture – Beliefs\, Values & Passion\nUnderstand why a Leaders ‘Warmth’ is more important than their ‘Strength’\nLearn and understand 6 Persuasion Principles to help build and maintain your corporate culture
URL:https://trainwest.ca/event/defining-building-a-corporate-culture-management-training-development-program/
CATEGORIES:Management Training & Development
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20190604T080000
DTEND;TZID=America/Los_Angeles:20190604T093000
DTSTAMP:20260422T221536
CREATED:20190507T035707Z
LAST-MODIFIED:20190507T035707Z
UID:6503-1559635200-1559640600@trainwest.ca
SUMMARY:Understanding Behavioural Styles to Improve Results & Grow Business - Sales Training & Development Program
DESCRIPTION:Seminar Description:\nWe all have our personal ways of behaving in different situations. Typically we act routinely\, repeating our adapted ways of doing things since it is easier to repeat our adapted ways than to learn new ways. As people\, we attempt to predict situations unconsciously\, and to do things in ways we found to work in different situations in the past. We form opinions of others almost immediately whether we want to or not. \nAre you sure you’re dealing with people in the way they wish to be treated and appreciated? Do you want to have a positive impact on your bottom line by understanding people’s behavioural styles? \nIn this session\, you will gain a deeper insight into understanding different behavioural styles that will help you deal with\, motivate\, negotiate to and lead each type of individual. \n\n\n\n\n\n\nKey Learning Points:\n\nLearn a model that identifies the main behavioural styles to facilitate interaction with people and prepare us to more effectively management motivate other people\nLearn techniques that will help you understand those in your business so you can focus on growing your business\nLearn about factors which motivate the different behavioural styles to help you be more effective negotiating with each style
URL:https://trainwest.ca/event/understanding-behavioural-styles-to-improve-results-grow-business-sales-training-development-program/
CATEGORIES:Sales Training & Development Program
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20190530T080000
DTEND;TZID=America/Los_Angeles:20190530T090000
DTSTAMP:20260422T221536
CREATED:20190507T042017Z
LAST-MODIFIED:20190507T042017Z
UID:6522-1559203200-1559206800@trainwest.ca
SUMMARY:Roles of a Leader Application Review - Management Training & Development Program
DESCRIPTION:Application & Real World Review / Discussion of Previous Weeks Session Topic
URL:https://trainwest.ca/event/roles-of-a-leader-application-review-management-training-development-program/
CATEGORIES:Management Training & Development
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20190528T080000
DTEND;TZID=America/Los_Angeles:20190528T093000
DTSTAMP:20260422T221536
CREATED:20190507T033426Z
LAST-MODIFIED:20190507T033426Z
UID:6482-1559030400-1559035800@trainwest.ca
SUMMARY:Rules of Engagement with People - Sales Training & Development Program
DESCRIPTION:Seminar Description:\nHaving mutually respective interactions with others is a goal we all should be striving for\, yet why is “manipulation” part of everyday human interaction? To mitigate this manipulation in interactions\, it is essential that every person be on the same page. This starts by establishing mutually respective rules of engagement. Since we can’t control others behaviours\, we need to realize that we must be the one to ensure rules are established. \nEstablishing rules is not a hard process\, but consistency in its implementation is. \n\n\n\n\n\n\nKey Learning Points:\n\nLearn the key steps in establishing rules of engagement\nRecognize when rules should be implemented and followed\nLearn how to hold people accountable to the rules\nLearn how to take control (and remain in control) of the interaction
URL:https://trainwest.ca/event/rules-of-engagement-with-people-sales-training-development-program/
CATEGORIES:Sales Training & Development Program
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20190523T080000
DTEND;TZID=America/Los_Angeles:20190523T100000
DTSTAMP:20260422T221536
CREATED:20190507T041724Z
LAST-MODIFIED:20190507T041746Z
UID:6520-1558598400-1558605600@trainwest.ca
SUMMARY:Roles of a Leader - Management Training & Development Program
DESCRIPTION:Seminar Description:\nIn today’s world economy\, uncertainty and change are challenges to any leader. With the increase in globalization\, rapid shifts in technology and dynamic cultural and social norms\, leaders are tasked with making the correct strategic decisions. \nLearning how to manage this global uncertainty is critical to the success of any leader. Leaders today need to play different roles: Coach\, Mentor\, Change Agent\, Innovator\, Architect\, Teacher\, Visionary\, Sergeant\, Worker and sometimes Preacher. \nIn this session we will discuss the different roles a leader must master and the behaviours required to be successful in each role. \n\n\n\n\n\n\nKey Learning Points:\n\nUnderstand the roles leaders must play\nEvaluate your Leadership Style and the styles that make up your organization or team\nUnderstand how to properly give and receive feedback from each style\nUnderstand and strengthen your leadership skills
URL:https://trainwest.ca/event/roles-of-a-leader-management-training-development-program/
CATEGORIES:Management Training & Development
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20190521T080000
DTEND;TZID=America/Los_Angeles:20190521T093000
DTSTAMP:20260422T221536
CREATED:20190507T033136Z
LAST-MODIFIED:20190507T033136Z
UID:6480-1558425600-1558431000@trainwest.ca
SUMMARY:Bonding & Rapport - Sales Training & Development Program
DESCRIPTION:Seminar Description:\nDeveloping rapport and creating a bond with a prospect is an integral part being an effective communicator. It is fundamentally integral in creating and developing a mutually trusting and respectful relationship with others. \nTo establish strong bonds\, people must have good communication skills; recognize the verbal and non-verbal signals people are sending and understand you cannot control another’s behaviour\, but can affect their behaviour by the way you respond to them. \n\n\n\n\n\n\nKey Learning Points:\n\nLearn how to Bond & Build Rapport with a Prospect\nLearn the process of how to read body language\nUnderstand the different communication skills and their impact on everyday interactions\nUnderstand how to negotiate with different cultures and generations
URL:https://trainwest.ca/event/bonding-rapport-sales-training-development-program/
CATEGORIES:Sales Training & Development Program
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20190514T080000
DTEND;TZID=America/Los_Angeles:20190514T093000
DTSTAMP:20260422T221536
CREATED:20190507T032157Z
LAST-MODIFIED:20190507T032843Z
UID:6473-1557820800-1557826200@trainwest.ca
SUMMARY:Psychology of Sales - Sales Training & Development Program
DESCRIPTION:Seminar Description:\nMuch of our personality is shaped by early childhood influences and teachings – messages that we carry with us throughout our lives. Here you will learn about the foundations of Transactional Analysis (TA)\, a model for understanding human personality\, relationships & communication. \nAll our early life experiences are assembled into a unique set of beliefs about ourselves\, others and the world\, our “Frame of Reference (FoR).” This frame is like a distorting lens through which we view life and which gives us a unique personal concept of “reality.”Our FoR guides us throughout life unless changed by developing awareness and making decisions to change what we believe. \nIn this session we will review how this model relates to the selling profession. We will explore how the components of people’s personality influence their behaviour and will learn how to identify repetitive\, non-productive behaviour and replace it with more appropriate behaviour. \n\n\n\n\n\n\nKey Learning Points:\n\nUnderstand the basics of Transactional Analysis (TA) and how it applies to sales\nLearn three (3) Emotional States that influence negotiations\nUnderstand three (3) Rules of Communication\nUnderstand the Drama (Game) Triangle and how it influences the mind games people play
URL:https://trainwest.ca/event/psychology-of-sales-sales-training-development/
CATEGORIES:Sales Training & Development Program
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
END:VCALENDAR