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DTSTART;TZID=America/Los_Angeles:20190919T080000
DTEND;TZID=America/Los_Angeles:20190919T090000
DTSTAMP:20260423T074523
CREATED:20190507T050837Z
LAST-MODIFIED:20190507T050837Z
UID:6551-1568880000-1568883600@trainwest.ca
SUMMARY:Time Management Application Review - Management Training & Development
DESCRIPTION:Application & Real World Review / Discussion of Previous Weeks Session Topic
URL:https://trainwest.ca/event/time-management-application-review-management-training-development/
CATEGORIES:Management Training & Development
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20190912T080000
DTEND;TZID=America/Los_Angeles:20190912T100000
DTSTAMP:20260423T074523
CREATED:20190507T050723Z
LAST-MODIFIED:20190507T050723Z
UID:6549-1568275200-1568282400@trainwest.ca
SUMMARY:Time Management - Management Training & Development
DESCRIPTION:Seminar Description:\nTime Management is one of the topics that always gets a lot of attention. Time is a finite resource for us all.  How one person manages their time may not work for another.Good time management enables you to work smarter – not harder – becoming more efficient and effective with the time you have. We all know that failing to manage your time damages your effectiveness and causes individual stress. If you are not controlling your time\, someone else will.In this session we will look at the psychology of why people have trouble managing their time\, and identify tips and tricks you can implement to help you become more efficient and effective with your time. \n\n\n\n\n\nKey Learning Points:\n\nUnderstand why people procrastinate\nLearn strategies and tactics to improve your efficiency and effectiveness with time\nLearn how to manage your meetings more efficiently\nLearn tactics that will allow you to work smarter and not harder
URL:https://trainwest.ca/event/time-management-management-training-development/
CATEGORIES:Management Training & Development
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20190905T080000
DTEND;TZID=America/Los_Angeles:20190905T090000
DTSTAMP:20260423T074523
CREATED:20190507T050532Z
LAST-MODIFIED:20190507T050532Z
UID:6547-1567670400-1567674000@trainwest.ca
SUMMARY:Dealing with Change Application Review - Management Training & Development Program
DESCRIPTION:Application & Real World Review / Discussion of Previous Weeks Session Topic
URL:https://trainwest.ca/event/dealing-with-change-application-review-management-training-development-program/
CATEGORIES:Management Training & Development
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20190829T080000
DTEND;TZID=America/Los_Angeles:20190829T100000
DTSTAMP:20260423T074523
CREATED:20190507T050427Z
LAST-MODIFIED:20190507T050427Z
UID:6545-1567065600-1567072800@trainwest.ca
SUMMARY:Dealing with Change - Management Training & Development Program
DESCRIPTION:Seminar Description:\nIf companies are to remain competitive in today’s business climate they must undergo change and be able to respond quickly to global\, market or local changes. \nAs a leader you have the responsibility to manage change in your area – to prepare yourself and your team to deal with\, and accept\, what is to come. \nIn this session we will look at 3 views for transforming organizations through change\, review the steps people go through dealing with change and the leaders role in the change process. \n\n\n\n\n\n\nKey Learning Points:\n\nLearn and understand three (3) views of Organizational Change\nUnderstand the steps people go through dealing with change\nUnderstand the leader’s role in the change process\nLearn how best to facilitate change within your team
URL:https://trainwest.ca/event/dealing-with-change-management-training-development-program/
CATEGORIES:Management Training & Development
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20190822T080000
DTEND;TZID=America/Los_Angeles:20190822T090000
DTSTAMP:20260423T074523
CREATED:20190507T050238Z
LAST-MODIFIED:20190507T050238Z
UID:6543-1566460800-1566464400@trainwest.ca
SUMMARY:Goal Setting – Accountability – Evaluation Application Review - Management Training & Development Program
DESCRIPTION:Application & Real World Review / Discussion of Previous Weeks Session Topic
URL:https://trainwest.ca/event/goal-setting-accountability-evaluation-application-review-management-training-development-program/
CATEGORIES:Management Training & Development
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20190815T080000
DTEND;TZID=America/Los_Angeles:20190815T100000
DTSTAMP:20260423T074523
CREATED:20190507T050135Z
LAST-MODIFIED:20190507T050135Z
UID:6541-1565856000-1565863200@trainwest.ca
SUMMARY:Goal Setting – Accountability – Evaluation - Management Training & Development Program
DESCRIPTION:Seminar Description:\nAristotle’s form of final causality is believed to be the origin of goal setting. Aristotle speculated that purpose can cause action and that there is a positive relationship  between clearly identified goals and performance. Goal setting involves the development of a plan designed to properly motivate and guide an individual to an end result. \nIn this session we will look at the goal-performance relationship\, criteria needed to establish goals\, how motivational theory can impact goals and individual accountability and  the relationship between personal and corporate goals. \n\n\n\n\n\n\nKey Learning Points:\n\nLearn and understand “Motivational Theory”\nUnderstand the relationship between goals and performance\nUnderstand the criteria required to establish goals which will be achieved\nLearn how to hold yourself (and others) accountable to achieve the goals committed to
URL:https://trainwest.ca/event/goal-setting-accountability-evaluation-management-training-development-program/
CATEGORIES:Management Training & Development
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20190814T130000
DTEND;TZID=America/Los_Angeles:20190814T143000
DTSTAMP:20260423T074523
CREATED:20190507T052531Z
LAST-MODIFIED:20190507T052531Z
UID:6571-1565787600-1565793000@trainwest.ca
SUMMARY:Consequence Decision Making - Customer Service Training
DESCRIPTION:Seminar Description:\nPeople make decisions based on consequence. These consequences all have a degree of stress\, worry or anxiety associated with them. How long someone has put up with the discomfort dictates the severity of it in their own mind. \nAs experts in our field we may recognize someone who is in discomfort before they do. However\, until an individual admits it\, accepts it\, is prepared to deal with it\, nothing will happen. In this session\, you will learn the components of stress and how to use specific questioning techniques to uncover those elements. \n\n\n\n\n\n\nKey Learning Points:\n\nLearn and understand the three (3) elements of discomfort at three (3) moments in time\nLearn how to use a Questioning Process to uncover the real issues causing the discomfort\nLearn techniques on how to work with people to define whether they are curious\, have intent or are prepared to commit
URL:https://trainwest.ca/event/consequence-decision-making-customer-service-training/
CATEGORIES:Customer Service Training
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20190813T080000
DTEND;TZID=America/Los_Angeles:20190813T213000
DTSTAMP:20260423T074523
CREATED:20190507T051100Z
LAST-MODIFIED:20190507T051100Z
UID:6553-1565683200-1565731800@trainwest.ca
SUMMARY:Territory Growth Strategies - Sales Training & Development Program
DESCRIPTION:Seminar Description:\nEvery year you are tasked with growing your territory. To do this you need to implement strategies and techniques under a framework for each type of account within your territory. \nIn this session we will look review a list of items you should consider with each account\, to determine the best future strategy in dealing with them. \n\n\n\n\n\n\nKey Learning Points:\n\nLearn a conceptual framework and process for developing specific account plans\nLearn how to develop appropriate plans for various classifications of accounts\nLearn how to create an effective SWOT analysis on your territory to determine where you should allocate your efforts
URL:https://trainwest.ca/event/territory-growth-strategies-sales-training-development-program/
CATEGORIES:Sales Training & Development Program
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20190808T080000
DTEND;TZID=America/Los_Angeles:20190808T090000
DTSTAMP:20260423T074523
CREATED:20190507T043548Z
LAST-MODIFIED:20190507T043548Z
UID:6538-1565251200-1565254800@trainwest.ca
SUMMARY:Interviewing Application Review - Management Training & Development Program
DESCRIPTION:Application & Real World Review / Discussion of Previous Weeks Session Topic
URL:https://trainwest.ca/event/interviewing-application-review-management-training-development-program/
CATEGORIES:Management Training & Development
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20190807T130000
DTEND;TZID=America/Los_Angeles:20190807T143000
DTSTAMP:20260423T074523
CREATED:20190507T052408Z
LAST-MODIFIED:20190507T052408Z
UID:6569-1565182800-1565188200@trainwest.ca
SUMMARY:Presentation Skills - Customer Service Training
DESCRIPTION:Seminar Description:\nAs a Customer Service Professional you may have the technical experience in your role\, but do you have the ability to effectively communicate the message you are trying to achieve. \nWe will review how to effectively communicate with your audience\, learn how to tell great stories to convey your message and understand the 4 key elements of a great presentation; Know\, Feel\, Say and Do. We will also review the keys to a presenter’s effective body language\, voice and visual aids. At the end of this session you will have the tools to be a better\, more confident and effective presenter. \n\n\n\n\n\n\nKey Learning Points:\n\nLearn and understand the four (4) Key Elements of a Great Presentation\nLearn how to use the proper visual aids to enhance your presentation\nLearn the Top Ten (10) Tips to become a more Effective Presenter
URL:https://trainwest.ca/event/presentation-skills-customer-service-training/
CATEGORIES:Customer Service Training
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20190806T080000
DTEND;TZID=America/Los_Angeles:20190806T093000
DTSTAMP:20260423T074523
CREATED:20190507T041118Z
LAST-MODIFIED:20190507T041118Z
UID:6518-1565078400-1565083800@trainwest.ca
SUMMARY:Creating a Prospecting Plan - Sales Training & Development Program
DESCRIPTION:Seminar Description:\nDo you know what it costs you to get out of bed in the morning? How much do you need to sell every day to ensure you are in the black? Growing your territory or book of business requires you to build a plan\, implement that plan\, and fine tune it while you are on the journey. Just like baking a cake\, if you want the cake to turn out time after time\, you must follow the recipe with no deviations. Baking is a form of chemistry and so is a sale. Having the proper recipe for your success requires knowing what your final outcome should look like then working backwards to establish the proper ingredients for success. \nIn this session you will learn how to create a prospecting plan that contains a mix of activities appropriate to you and your market. You will build your recipe for success. \n\n\n\n\n\n\nKey Learning Points:\n\nCalculate what it costs you to get out of bed\nCreate your personal commercial and implement it within the proper prospecting activities and mix for your territory\nCreate and establish a detailed implementation plan for maximize your prospecting success
URL:https://trainwest.ca/event/creating-a-prospecting-plan-sales-training-development-program/
CATEGORIES:Sales Training & Development Program
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20190801T080000
DTEND;TZID=America/Los_Angeles:20190801T100000
DTSTAMP:20260423T074523
CREATED:20190507T043426Z
LAST-MODIFIED:20190507T043426Z
UID:6536-1564646400-1564653600@trainwest.ca
SUMMARY:Interviewing - Management Training & Development Program
DESCRIPTION:Seminar Description:\nA successful interview should be a two-way conversation. Your goal is to find the best qualified applicant for a specific job and provide accurate and appropriate information. Doing a good job of conducting employment interviews and evaluating applicants takes more time than having an informal conversation. It requires training in questioning skills and listening techniques for uncovering the truth. Having a structured approach for interviewing applicants is a must. \n\n\n\n\n\n\nKey Learning Points:\n\nLearn the “Goals” of interviewing\nLearn a process of structuring the interview for success\nLearn how to use different interview questioning styles to uncover the “reality”
URL:https://trainwest.ca/event/interviewing-management-training-development-program/
CATEGORIES:Management Training & Development
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20190731T130000
DTEND;TZID=America/Los_Angeles:20190731T143000
DTSTAMP:20260423T074523
CREATED:20190507T052242Z
LAST-MODIFIED:20190507T052242Z
UID:6567-1564578000-1564583400@trainwest.ca
SUMMARY:Rules of CSR Engagements - Customer Service Training
DESCRIPTION:Seminar Description:\nHaving mutually respective interactions with others is a goal we all should be striving for\, yet why is “manipulation” part of everyday human interaction? To mitigate this manipulation in interactions\, it is essential that every person be on the same page. This starts by establishing mutually respective rules of engagement. Since we can’t control others behaviours\, we need to realize that we must be the one to ensure rules are established. \nEstablishing rules is not a hard process\, but consistency in its implementation is. \n\n\n\n\n\n\nKey Learning Points:\n\nLearn the key steps in establishing rules of engagement\nRecognize when rules should be implemented and followed\nLearn how to hold people accountable to the rules\nLearn how to take control (and remain in control) of the interaction
URL:https://trainwest.ca/event/rules-of-csr-engagements-customer-service-training/
CATEGORIES:Customer Service Training
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20190730T103000
DTEND;TZID=America/Los_Angeles:20190730T120000
DTSTAMP:20260423T074523
CREATED:20190710T032751Z
LAST-MODIFIED:20190710T033027Z
UID:6919-1564482600-1564488000@trainwest.ca
SUMMARY:Webinar – Psychology of Sales
DESCRIPTION:Your sales presentation was flawless! You thought the sale was in the bag only to be advised that the deal was going to your competitor.\nEver wonder why this happens? Do you want to minimize this from happening in the future?\nMuch of our personality is shaped by early childhood influences and teachings – messages that we carry with us throughout our lives. In this 90 minute webinar\, you will learn about the foundations of Transactional Analysis\, a model For Understanding Human Personality\, Relationships and Communication. All our early life experiences are assembled into a unique set of beliefs about ourselves\, others and the world\, our ‘Frame of Reference’. This frame is like a distorting lens through which we view life and which gives us a unique personal concept of ‘reality’. Our FoR guides us throughout life unless changed by developing awareness and making decisions to change what we believe. \nWe will review how this model relates to the selling profession and will explore how the components of people’s personality influence their behavior. \nKey Take Away’s: \n\nLearn about Three “Emotional States” which govern our thoughts\, feelings and behaviours during a negotiation:\nUnderstand the Three rules of communication\,\nUnderstand how the Drama (Game) triangle relates to the mind games people play against sales people.
URL:https://trainwest.ca/event/webinar-psychology-of-sales/
CATEGORIES:Webinars
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20190730T080000
DTEND;TZID=America/Los_Angeles:20190730T093000
DTSTAMP:20260423T074523
CREATED:20190507T040909Z
LAST-MODIFIED:20190507T040909Z
UID:6516-1564473600-1564479000@trainwest.ca
SUMMARY:Time Management & Delegation - Sales Training & Development Program
DESCRIPTION:Seminar Description:\nFor a professional to become a Pro\, it has been studied that it requires approximately 10\,000 hours. Do you not think these people need time management skills? Time is a non-renewable resource which much be carefully managed. By identifying and focusing on some key activities you should be able to save time\, work smarter not harder and in the end reduce you stress. \nThis session will enable the Sales Professional to identify typical time wasters\, list and describe a variety of techniques for managing time effectively\, define skills involved in delegating and use a matrix of work tasks/activities to facilitate delegation. \n\n\n\n\n\n\nKey Learning Points:\n\nLearn to create a list of activities which waste time in your daily routines\nLearn to create and implement strategies and tactics to improve time management\nLearn to create and implement a matrix to facilitate delegation
URL:https://trainwest.ca/event/time-management-delegation-sales-training-development-program/
CATEGORIES:Sales Training & Development Program
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20190719T080000
DTEND;TZID=America/Los_Angeles:20190719T093000
DTSTAMP:20260423T074523
CREATED:20190507T040728Z
LAST-MODIFIED:20190513T064519Z
UID:6514-1563523200-1563528600@trainwest.ca
SUMMARY:Territory Management Strategies - Sales Training & Development Program
DESCRIPTION:Seminar Description:\nNo matter what title you have\, as sales professional you will be responsible for managing your territory or book of business. Every year you are tasked with increasing revenues\, maximizing gross margin\, minimizing expenses and mitigating attrition rates. To do this in an efficient and effective manor\, you should implement processes and strategies to meet and exceed your territory objectives. If these can be determined early in your Territory Management plan\, you should be able to make decisions as to whether or not you should go after the opportunity or not. \n\n\n\n\n\n\nKey Learning Points:\n\nLearn how to create and monitor strategies to meet territory objectives\nCreate a process for determining optimum allocation of resources consistent will territory objectives\nUnderstand how to analyse territory issues in order to mitigate any negative influences
URL:https://trainwest.ca/event/territory-management-strategies-sales-training-development-program/
CATEGORIES:Sales Training & Development Program
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20190718T080000
DTEND;TZID=America/Los_Angeles:20190718T090000
DTSTAMP:20260423T074523
CREATED:20190507T043217Z
LAST-MODIFIED:20190507T043217Z
UID:6534-1563436800-1563440400@trainwest.ca
SUMMARY:Defining the Perfect Employee Application Review - Management Training & Development Program
DESCRIPTION:Application & Real World Review / Discussion of Previous Weeks Session Topic
URL:https://trainwest.ca/event/defining-the-perfect-employee-application-review-management-training-development-program/
CATEGORIES:Management Training & Development
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20190717T130000
DTEND;TZID=America/Los_Angeles:20190717T143000
DTSTAMP:20260423T074523
CREATED:20190507T052122Z
LAST-MODIFIED:20190507T052122Z
UID:6565-1563368400-1563373800@trainwest.ca
SUMMARY:Communicating using Appropriate Technologies - Customer Service Training
DESCRIPTION:Seminar Description:\nAs every day progresses there are newer forms of technology that have the power to enhance (or hinder) our communication with others. So how can we ensure we use them to our advantage? People want to he heard and understood and want communication in the method they prefer\, not the method the sender prefers. \nAre you really delivering and receiving messages in the best possible way? \nIn this section we will review a series of tips that will help you get the most out of some key communication technologies. \n\n\n\n\n\n\nKey Learning Points:\n\nReview ten (10) Key Communication Technologies\nLearn how to get the most out of Key Communication Technologies\nLearn how using a balanced use of technology can affect communication positively
URL:https://trainwest.ca/event/communicating-using-appropriate-technologies-customer-service-training/
CATEGORIES:Customer Service Training
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20190711T080000
DTEND;TZID=America/Los_Angeles:20190711T100000
DTSTAMP:20260423T074523
CREATED:20190507T043033Z
LAST-MODIFIED:20190507T043033Z
UID:6532-1562832000-1562839200@trainwest.ca
SUMMARY:Defining the Perfect Employee - Management Training & Development Program
DESCRIPTION:Seminar Description:\nPeople are the most important asset of any organization. It is critical to build a culture that attracts and retains top talent. \nIn this session we will establish a series of steps to help you define what the perfect employee looks like. We will learn a structural approach to developing a job profile and creating a template which can be modified for any division within the organization. Once the profile is established\, we will review the different profiling tools that are available to help employees and organizations become more successful. \nThe tools are specifically designed to provide information that is understandable\, easy-to-use\, and practical for leaders to put the right people on the right seats on the right bus within their organization. \n\n\n\n\n\n\nKey Learning Points:\n\nLearn a model that identifies main behavioral styles to facilitate successful growth\nLearn techniques to that will help you understand those in your business so you can then focus on growing your business\nLearn about factors which motivate the different behavioural styles which will help you to be more effective in your negotiations with each style.
URL:https://trainwest.ca/event/defining-the-perfect-employee-management-training-development-program/
CATEGORIES:Management Training & Development
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20190710T130000
DTEND;TZID=America/Los_Angeles:20190710T140000
DTSTAMP:20260423T074523
CREATED:20190507T052002Z
LAST-MODIFIED:20190507T052002Z
UID:6563-1562763600-1562767200@trainwest.ca
SUMMARY:Front Line Questioning Techniques - Customer Service Training
DESCRIPTION:Seminar Description:\nQuestions uncover Intent vs Commitment; the purpose is to focus on communication and gather data. \nAs someone who is the Customer Service Field\, if you truly wish to understand people\, you must be able to distinguish between what is being said vs. what is not being said – we should be constantly striving for clarity and not accept vagueness. Having good skills in this area will help you minimize the risk you will say something you might later regret. \nEven though questioning is a big part of Customer Service\, unless you can reflectively listen\, synthesize what is being said and accurately summarize what has transpired\, you will potentially miss the real issue(s). \n\n\n\n\n\n\nKey Learning Points:\n\nLearn an active and inquisitive conversational style questioning technique where the CSR guides prospect through issue solving\nLearn techniques on how to identify\, evaluate and resolve the real issues people have\nLearn how to move people from the stages of ‘Curiosity’ to ‘Intent’ to ‘Commitment’
URL:https://trainwest.ca/event/front-line-questioning-techniques-customer-service-training/
CATEGORIES:Customer Service Training
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20190709T080000
DTEND;TZID=America/Los_Angeles:20190709T093000
DTSTAMP:20260423T074523
CREATED:20190507T040529Z
LAST-MODIFIED:20190507T040529Z
UID:6511-1562659200-1562664600@trainwest.ca
SUMMARY:Understanding How People Make Decisions - Sales Training & Development Program
DESCRIPTION:Seminar Description:\nHow someone makes a buying decision should not be a mystery. Whether you are dealing with an individual\, small to mid-size company or enterprise organization\, understanding the buyer’s decision process earlier rather than later on in the selling cycle helps the sales person be more efficient and effective with their time. Positioning yourself properly in reference to your prospect should increase the likelihood the deal will proceed in a favourable manor. \nIn this session we will review strategies on how to position yourself and company properly in regards to your prospect; understand the prospects cast of characters and influence ability and understand key issues influencing people’s decisions.  You will also learn how to skilfully question prospects to uncover this information. You will learn how to determine the players\, the influence ability of each player\, specific elements of their process\, and the time frame for the decision. \n\n\n\n\n\n\nKey Learning Points:\n\nLearn how to skilfully question prospects to uncover their decision process\nLearn techniques on how to determine who the players are and the influence ability of each player\nLearn strategies and techniques to position your information to deal with the prospects decision process
URL:https://trainwest.ca/event/understanding-how-people-make-decisions-sales-training-development-program/
CATEGORIES:Sales Training & Development Program
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20190704T080000
DTEND;TZID=America/Los_Angeles:20190704T090000
DTSTAMP:20260423T074523
CREATED:20190507T042843Z
LAST-MODIFIED:20190507T042843Z
UID:6530-1562227200-1562230800@trainwest.ca
SUMMARY:Psychology of Leadership Application Review - Management Training & Development Program
DESCRIPTION:Application & Real World Review / Discussion of Previous Weeks Session Topic
URL:https://trainwest.ca/event/psychology-of-leadership-application-review-management-training-development-program/
CATEGORIES:Management Training & Development
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20190703T130000
DTEND;TZID=America/Los_Angeles:20190703T143000
DTSTAMP:20260423T074523
CREATED:20190507T051832Z
LAST-MODIFIED:20190507T051832Z
UID:6561-1562158800-1562164200@trainwest.ca
SUMMARY:Dealing with ‘Unreasonable’ People - Customer Service Training
DESCRIPTION:Seminar Description:\nCustomer service providers often are the first people having to deal with angry\, upset or unreasonable people. This session will look at what makes people “Unreasonable” and how we can react to turn the situation around. \nWe will examine how we can use proven Trainwest Psychological Strategies & Techniques to institute a sequence of events to resolve the situation. \n\n\n\n\n\n\nKey Learning Points:\n\nLearn and understand the games people play to manipulate the situation in their favour\nLearn a process on how to deescalate “the situation”\nLearn how to apply the three (3) Rules of Communication
URL:https://trainwest.ca/event/dealing-with-unreasonable-people-customer-service-training/
CATEGORIES:Customer Service Training
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20190702T080000
DTEND;TZID=America/Los_Angeles:20190702T093000
DTSTAMP:20260423T074523
CREATED:20190507T040340Z
LAST-MODIFIED:20190507T040340Z
UID:6509-1562054400-1562059800@trainwest.ca
SUMMARY:Questioning Techniques - Sales Training & Development Program
DESCRIPTION:Seminar Description:\nQuestions uncover intent vs commitment. The purpose is to focus on communication and gather data. If you truly wish to understand people\, you must listen more that you speak. \nListening is a skill which is hard to master and requires one to be able to distinguish between what is being said vs. what is not being said. We should be constantly striving for clarity and not accept vagueness. Having good skills in this area will help you minimize the risk you will say something you might later regret. \nEven though questioning is a big part of the sales process unless you can reflectively listen\, synthesise what is being said (and not said) and accurately summarise what has transpired\, you will potentially miss the real issues. \n\n\n\n\n\n\nKey Learning Points:\n\nLearn an active and inquisitive conversational style questioning technique that guides the prospect through problem solving\nLearn techniques on how to identify\, evaluate and resolve the real issues people have\nLearn how to move people from the stages of ‘curiosity’ to ‘intent’ to ‘commitment.’
URL:https://trainwest.ca/event/questioning-techniques-sales-training-development-program/
CATEGORIES:Sales Training & Development Program
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20190627T080000
DTEND;TZID=America/Los_Angeles:20190627T100000
DTSTAMP:20260423T074523
CREATED:20190507T042710Z
LAST-MODIFIED:20190507T043101Z
UID:6528-1561622400-1561629600@trainwest.ca
SUMMARY:Psychology of Leadership - Management Training & Development Program
DESCRIPTION:Seminar Description:\nMuch of our personality is shaped by early childhood influences and teachings – messages that we carry with us throughout our lives. Here you will learn about the foundations of Transactional Analysis (TA)\, a model for understanding human personality\, relationships & communication. \nAll our early life experiences are assembled into a unique set of beliefs about ourselves\, others and the world\, our “Frame of Reference (FoR).” This frame is like a distorting lens through which we view life and which gives us a unique personal concept of “reality.”Our FoR guides us throughout life unless changed by developing awareness and making decisions to change what we believe. \nIn this session we will review how this model relates to the selling profession. We will explore how the components of people’s personality influence their behaviour and will learn how to identify repetitive\, non-productive behaviour and replace it with more appropriate behaviour. \n\n\n\n\n\n\nKey Learning Points:\n\nUnderstand the basics of Transactional Analysis (TA) and how it applies to leadership\nLearn three (3) Emotional States that influence negotiations\nUnderstand three (3) Rules of Communication\nUnderstand the Drama (Game) Triangle and how it influences the mind games people play
URL:https://trainwest.ca/event/psychology-of-leadership-management-training-development-program/
CATEGORIES:Management Training & Development
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20190626T130000
DTEND;TZID=America/Los_Angeles:20190626T143000
DTSTAMP:20260423T074523
CREATED:20190507T051712Z
LAST-MODIFIED:20190507T051712Z
UID:6559-1561554000-1561559400@trainwest.ca
SUMMARY:Understanding People (Transactional Analysis) - Customer Service Training
DESCRIPTION:Seminar Description:\nTo be an individual on the front-line we need a slight edge to better connect with people; understanding our customers is central to helping them with their problems. Much of our personality is shaped by early childhood influences and teachings – messages that we carry with us throughout our lives. Here you will learn about the foundations of Transactional Analysis\, a model for Understanding Human Personality\, Relationships and Communication. \nAll our early life experiences are assembled into a unique set of beliefs about ourselves\, others and the world\, our ‘Frame of Reference’. This frame is like a distorting lens through which we view life and which gives us a unique personal concept of ‘reality’. Our FoR guides us throughout life unless changed by developing awareness and making decisions to change what we believe. \nIn this session we will review how this model relates to the those on the front-line. We will explore how the components of people’s personality influence their behavior. You will learn how to identify repetitive\, non-productive behavior and how to replace it with more appropriate behavior. \n\n\n\n\n\n\nKey Learning Points:\n\nLearn about three (3) “Emotional States” which govern our Thoughts\, Feelings and Behaviours during any conversation\nUnderstand the three (3) Rules of Communication\nUnderstand how the Drama (Game) Triangle relates to the mind games people play
URL:https://trainwest.ca/event/understanding-people-transactional-analysis-customer-service-training/
CATEGORIES:Customer Service Training
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20190625T080000
DTEND;TZID=UTC:20190625T093000
DTSTAMP:20260423T074523
CREATED:20190507T040131Z
LAST-MODIFIED:20190507T040131Z
UID:6507-1561449600-1561455000@trainwest.ca
SUMMARY:Uncovering the Prospect’s Money ‘Issues’ - Sales Training & Development Program
DESCRIPTION:Seminar Description:\nFundamentally there is a difference between how much money people have and how much they are willing to let go. If a prospect cannot (or will not) make the necessary investment to buy your product or service\, it’s better to know sooner rather than later. The way you were brought up does have an influence on you on how you will deal with the prospects money issue. \nIn this session\, you will learn how to overcome the discomfort many salespeople experience when discussing money matters with prospects. You will learn specific questioning techniques to uncover the prospect’s willingness to divulge and ability to release the funds to move forward with the sale. \n\n\n\n\n\n\nKey Learning Points:\n\nLearn techniques on how to get the prospect to reveal how much money they really intend to spend\nLearn the psychological reasons people deal with money the way they do\nLearn the relationship between value\, time\, distress and intent as it relates to peoples willingness to release money
URL:https://trainwest.ca/event/uncovering-the-prospects-money-issues-sales-training-development-program/
CATEGORIES:Sales Training & Development Program
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20190619T130000
DTEND;TZID=America/Los_Angeles:20190619T143000
DTSTAMP:20260423T074523
CREATED:20190507T051540Z
LAST-MODIFIED:20190507T051540Z
UID:6557-1560949200-1560954600@trainwest.ca
SUMMARY:Understanding Personality\, Persuasion & Dealing with Different Generations - Customer Service Training
DESCRIPTION:Seminar Description:\nTypically\, people are more comfortable interacting with people who are like themselves.  In this session\, we’ll examine peoples’ communication preferences to improve understanding and communication with both internal and external customers. \nUsing the Extended DISC behavioral profile\, we start by examining the four quadrants and our own preferences. We will learn the differences of the four styles\, how to quickly identify a person’s dominant style\, and the basis of communicating with each one.  Once identified\, we can modify our styles to customers to facilitate optimum communication. \nWe will learn how to avoid conflict with other styles\, make better decisions on how to deal with people\, help you make a positive impact on your performance with others\, and give you techniques you can use immediately to help you deal with your customers the way they want to be treated \n\n\n\n\n\n\nKey Learning Points:\n\nLearn about a model that identifies the main behavioral styles to facilitate interaction with people\nUsing this model\, learn how to effectively communicate with other people\nLearn techniques to that will help you understand your customers better so you can then focus on growing your business\nLearn factors which motivate different behavioural styles which will help you to be more effective in dealing with each style
URL:https://trainwest.ca/event/understanding-personality-persuasion-dealing-with-different-generations-customer-service-training/
CATEGORIES:Customer Service Training
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20190619T080000
DTEND;TZID=America/Los_Angeles:20190619T090000
DTSTAMP:20260423T074523
CREATED:20190507T042358Z
LAST-MODIFIED:20190513T064443Z
UID:6526-1560931200-1560934800@trainwest.ca
SUMMARY:Defining & Building a Corporate Culture Application Review – Management Training & Development Program
DESCRIPTION:Application & Real World Review / Discussion of Previous Weeks Session Topic
URL:https://trainwest.ca/event/defining-building-a-corporate-culture-application-review-management-training-development-program/
CATEGORIES:Management Training & Development
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20190618T080000
DTEND;TZID=America/Los_Angeles:20190618T093000
DTSTAMP:20260423T074523
CREATED:20190507T035949Z
LAST-MODIFIED:20190507T035949Z
UID:6505-1560844800-1560850200@trainwest.ca
SUMMARY:Identifying the Reasons People Take Action - Sales Training & Development Program
DESCRIPTION:Seminar Description:\nPeople make decisions based on consequence. These consequences all have a degree of stress\, worry or anxiety associated with them. How long someone has put up with the discomfort dictates the severity of it in their own mind. \nAs experts in our field we may recognize someone who is in discomfort before they do. However\, until an individual admits it\, accepts it\, and is prepared to resolve it\, nothing will happen. \nIn this session\, you will learn the components of stress and how to use specific questioning techniques to uncover those elements. \n\n\n\n\n\n\nKey Learning Points:\n\nUnderstand the three elements of discomfort\, at three moments in time\nLearn how to use a Questioning Process to uncover the real issues causing the discomfort\nLearn techniques on how to work with people to define whether they are curious\, have intent or are prepared to commit.
URL:https://trainwest.ca/event/identifying-the-reasons-people-take-action-sales-training-development-program/
CATEGORIES:Sales Training & Development Program
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
END:VCALENDAR