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DTSTART;TZID=America/Denver:20191017T080000
DTEND;TZID=America/Denver:20191017T100000
DTSTAMP:20260423T054519
CREATED:20190923T043029Z
LAST-MODIFIED:20190923T043029Z
UID:7049-1571299200-1571306400@trainwest.ca
SUMMARY:Dealing with Change - Management Training & Development Program
DESCRIPTION:Seminar Description:\nIf companies are to remain competitive in today’s business climate they must undergo change and be able to respond quickly to global\, market or local changes. \nAs a leader you have the responsibility to manage change in your area – to prepare yourself and your team to deal with\, and accept\, what is to come. \nIn this session we will look at 3 views for transforming organizations through change\, review the steps people go through dealing with change and the leaders role in the change process. \n\n\n\n\n\n\nKey Learning Points:\n\nLearn and understand three (3) views of Organizational Change\nUnderstand the steps people go through dealing with change\nUnderstand the leader’s role in the change process\nLearn how best to facilitate change within your team
URL:https://trainwest.ca/event/dealing-with-change-management-training-development-program-2/
CATEGORIES:Management Training & Development
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Denver:20191016T130000
DTEND;TZID=America/Denver:20191016T143000
DTSTAMP:20260423T054519
CREATED:20190923T040120Z
LAST-MODIFIED:20190923T040120Z
UID:7004-1571230800-1571236200@trainwest.ca
SUMMARY:Rules of CSR Engagements - Customer Service Training
DESCRIPTION:Seminar Description:\nHaving mutually respective interactions with others is a goal we all should be striving for\, yet why is “manipulation” part of everyday human interaction? To mitigate this manipulation in interactions\, it is essential that every person be on the same page. This starts by establishing mutually respective rules of engagement. Since we can’t control others behaviours\, we need to realize that we must be the one to ensure rules are established. \nEstablishing rules is not a hard process\, but consistency in its implementation is. \n\n\n\n\n\n\nKey Learning Points:\n\nLearn the key steps in establishing rules of engagement\nRecognize when rules should be implemented and followed\nLearn how to hold people accountable to the rules\nLearn how to take control (and remain in control) of the interaction
URL:https://trainwest.ca/event/rules-of-csr-engagements-customer-service-training-2/
CATEGORIES:Customer Service Training
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Denver:20191015T080000
DTEND;TZID=America/Denver:20191015T093000
DTSTAMP:20260423T054519
CREATED:20190923T041528Z
LAST-MODIFIED:20190923T041528Z
UID:7029-1571126400-1571131800@trainwest.ca
SUMMARY:Psychology of Sales - Sales Training & Development Program
DESCRIPTION:Seminar Description:\nMuch of our personality is shaped by early childhood influences and teachings – messages that we carry with us throughout our lives. Here you will learn about the foundations of Transactional Analysis (TA)\, a model for understanding human personality\, relationships & communication. \nAll our early life experiences are assembled into a unique set of beliefs about ourselves\, others and the world\, our “Frame of Reference (FoR).” This frame is like a distorting lens through which we view life and which gives us a unique personal concept of “reality.”Our FoR guides us throughout life unless changed by developing awareness and making decisions to change what we believe. \nIn this session we will review how this model relates to the selling profession. We will explore how the components of people’s personality influence their behaviour and will learn how to identify repetitive\, non-productive behaviour and replace it with more appropriate behaviour. \n\n\n\n\n\n\nKey Learning Points:\n\nUnderstand the basics of Transactional Analysis (TA) and how it applies to sales\nLearn three (3) Emotional States that influence negotiations\nUnderstand three (3) Rules of Communication\nUnderstand the Drama (Game) Triangle and how it influences the mind games people play
URL:https://trainwest.ca/event/psychology-of-sales-sales-training-development-program/
CATEGORIES:Sales Training & Development Program
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Denver:20191010T080000
DTEND;TZID=America/Denver:20191010T100000
DTSTAMP:20260423T054519
CREATED:20190923T042938Z
LAST-MODIFIED:20190923T042938Z
UID:7047-1570694400-1570701600@trainwest.ca
SUMMARY:Time Management Application Review - Management Training & Development
DESCRIPTION:Application & Real World Review / Discussion of Previous Weeks Session Topic
URL:https://trainwest.ca/event/time-management-application-review-management-training-development-2/
CATEGORIES:Management Training & Development
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Denver:20191009T130000
DTEND;TZID=America/Denver:20191009T143000
DTSTAMP:20260423T054519
CREATED:20190923T040005Z
LAST-MODIFIED:20190923T040005Z
UID:7002-1570626000-1570631400@trainwest.ca
SUMMARY:Presentation Skills - Customer Service Training
DESCRIPTION:Seminar Description:\nAs a Customer Service Professional you may have the technical experience in your role\, but do you have the ability to effectively communicate the message you are trying to achieve. \nWe will review how to effectively communicate with your audience\, learn how to tell great stories to convey your message and understand the 4 key elements of a great presentation; Know\, Feel\, Say and Do. We will also review the keys to a presenter’s effective body language\, voice and visual aids. At the end of this session you will have the tools to be a better\, more confident and effective presenter. \n\n\n\n\n\n\nKey Learning Points:\n\nLearn and understand the four (4) Key Elements of a Great Presentation\nLearn how to use the proper visual aids to enhance your presentation\nLearn the Top Ten (10) Tips to become a more Effective Presenter
URL:https://trainwest.ca/event/presentation-skills-customer-service-training-2/
CATEGORIES:Customer Service Training
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20191009T083000
DTEND;TZID=America/Los_Angeles:20191009T103000
DTSTAMP:20260423T054519
CREATED:20190920T211021Z
LAST-MODIFIED:20190920T211115Z
UID:6998-1570609800-1570617000@trainwest.ca
SUMMARY:Webinar - Understanding Personality Behavioral Styles & How to Deal with Different Generations
DESCRIPTION:Are you sure you’re working with your Clients and Prospects the way they wish to be treated and appreciated?  \nDo you understand whats actually important to them? \nThis 2 hour ACTION PACKED webinar will give you an insight in understanding peoples behavioral styles and help you to: \n• Learn how to quickly identify customer styles\n• Learn how to sell to different styles and different generations\n• Learn factors that motivate buying decisions\n• Make better decisions on how to deal with people\n• Help you close more deals by using behavioral techniques \nIf you want to be part of a fun\, highly interactive webinar that has you walking away with tools and information you can apply for immediate results\, then this webinar is for you!
URL:https://trainwest.ca/event/webinar-understanding-personality-behavioral-styles-how-to-deal-with-different-generations/
CATEGORIES:Webinars
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Denver:20191008T080000
DTEND;TZID=America/Denver:20191008T093000
DTSTAMP:20260423T054519
CREATED:20190923T041356Z
LAST-MODIFIED:20190923T041356Z
UID:7027-1570521600-1570527000@trainwest.ca
SUMMARY:Time Management & Delegation - Sales Training & Development Program
DESCRIPTION:Seminar Description:\nFor a professional to become a Pro\, it has been studied that it requires approximately 10\,000 hours. Do you not think these people need time management skills? Time is a non-renewable resource which much be carefully managed. By identifying and focusing on some key activities you should be able to save time\, work smarter not harder and in the end reduce you stress. \nThis session will enable the Sales Professional to identify typical time wasters\, list and describe a variety of techniques for managing time effectively\, define skills involved in delegating and use a matrix of work tasks/activities to facilitate delegation. \n\n\n\n\n\n\nKey Learning Points:\n\nLearn to create a list of activities which waste time in your daily routines\nLearn to create and implement strategies and tactics to improve time management\nLearn to create and implement a matrix to facilitate delegation
URL:https://trainwest.ca/event/time-management-delegation-sales-training-development-program-2/
CATEGORIES:Sales Training & Development Program
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Denver:20191003T080000
DTEND;TZID=America/Denver:20191003T100000
DTSTAMP:20260423T054519
CREATED:20190923T042844Z
LAST-MODIFIED:20190923T042844Z
UID:7045-1570089600-1570096800@trainwest.ca
SUMMARY:Time Management - Management Training & Development
DESCRIPTION:Seminar Description:\nTime Management is one of the topics that always gets a lot of attention. Time is a finite resource for us all.  How one person manages their time may not work for another.Good time management enables you to work smarter – not harder – becoming more efficient and effective with the time you have. We all know that failing to manage your time damages your effectiveness and causes individual stress. If you are not controlling your time\, someone else will.In this session we will look at the psychology of why people have trouble managing their time\, and identify tips and tricks you can implement to help you become more efficient and effective with your time. \n\n\n\n\n\nKey Learning Points:\n\nUnderstand why people procrastinate\nLearn strategies and tactics to improve your efficiency and effectiveness with time\nLearn how to manage your meetings more efficiently\nLearn tactics that will allow you to work smarter and not harder
URL:https://trainwest.ca/event/time-management-management-training-development-2/
CATEGORIES:Management Training & Development
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Denver:20191002T130000
DTEND;TZID=America/Denver:20191002T143000
DTSTAMP:20260423T054519
CREATED:20190923T035800Z
LAST-MODIFIED:20190923T035800Z
UID:7000-1570021200-1570026600@trainwest.ca
SUMMARY:Consequence Decision Making - Customer Service Training
DESCRIPTION:Seminar Description:\nPeople make decisions based on consequence. These consequences all have a degree of stress\, worry or anxiety associated with them. How long someone has put up with the discomfort dictates the severity of it in their own mind. \nAs experts in our field we may recognize someone who is in discomfort before they do. However\, until an individual admits it\, accepts it\, is prepared to deal with it\, nothing will happen. In this session\, you will learn the components of stress and how to use specific questioning techniques to uncover those elements. \n\n\n\n\n\n\nKey Learning Points:\n\nLearn and understand the three (3) elements of discomfort at three (3) moments in time\nLearn how to use a Questioning Process to uncover the real issues causing the discomfort\nLearn techniques on how to work with people to define whether they are curious\, have intent or are prepared to commit
URL:https://trainwest.ca/event/consequence-decision-making-customer-service-training-2/
CATEGORIES:Customer Service Training
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Denver:20191001T080000
DTEND;TZID=America/Denver:20191001T093000
DTSTAMP:20260423T054519
CREATED:20190923T041228Z
LAST-MODIFIED:20190923T041228Z
UID:7019-1569916800-1569922200@trainwest.ca
SUMMARY:Creating a Prospecting Plan - Sales Training & Development Program
DESCRIPTION:Seminar Description:\nDo you know what it costs you to get out of bed in the morning? How much do you need to sell every day to ensure you are in the black? Growing your territory or book of business requires you to build a plan\, implement that plan\, and fine tune it while you are on the journey. Just like baking a cake\, if you want the cake to turn out time after time\, you must follow the recipe with no deviations. Baking is a form of chemistry and so is a sale. Having the proper recipe for your success requires knowing what your final outcome should look like then working backwards to establish the proper ingredients for success. \nIn this session you will learn how to create a prospecting plan that contains a mix of activities appropriate to you and your market. You will build your recipe for success. \n\n\n\n\n\n\nKey Learning Points:\n\nCalculate what it costs you to get out of bed\nCreate your personal commercial and implement it within the proper prospecting activities and mix for your territory\nCreate and establish a detailed implementation plan for maximize your prospecting success
URL:https://trainwest.ca/event/creating-a-prospecting-plan-sales-training-development-program-2/
CATEGORIES:Sales Training & Development Program
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20190919T080000
DTEND;TZID=America/Los_Angeles:20190919T090000
DTSTAMP:20260423T054519
CREATED:20190507T050837Z
LAST-MODIFIED:20190507T050837Z
UID:6551-1568880000-1568883600@trainwest.ca
SUMMARY:Time Management Application Review - Management Training & Development
DESCRIPTION:Application & Real World Review / Discussion of Previous Weeks Session Topic
URL:https://trainwest.ca/event/time-management-application-review-management-training-development/
CATEGORIES:Management Training & Development
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20190912T080000
DTEND;TZID=America/Los_Angeles:20190912T100000
DTSTAMP:20260423T054519
CREATED:20190507T050723Z
LAST-MODIFIED:20190507T050723Z
UID:6549-1568275200-1568282400@trainwest.ca
SUMMARY:Time Management - Management Training & Development
DESCRIPTION:Seminar Description:\nTime Management is one of the topics that always gets a lot of attention. Time is a finite resource for us all.  How one person manages their time may not work for another.Good time management enables you to work smarter – not harder – becoming more efficient and effective with the time you have. We all know that failing to manage your time damages your effectiveness and causes individual stress. If you are not controlling your time\, someone else will.In this session we will look at the psychology of why people have trouble managing their time\, and identify tips and tricks you can implement to help you become more efficient and effective with your time. \n\n\n\n\n\nKey Learning Points:\n\nUnderstand why people procrastinate\nLearn strategies and tactics to improve your efficiency and effectiveness with time\nLearn how to manage your meetings more efficiently\nLearn tactics that will allow you to work smarter and not harder
URL:https://trainwest.ca/event/time-management-management-training-development/
CATEGORIES:Management Training & Development
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20190905T080000
DTEND;TZID=America/Los_Angeles:20190905T090000
DTSTAMP:20260423T054519
CREATED:20190507T050532Z
LAST-MODIFIED:20190507T050532Z
UID:6547-1567670400-1567674000@trainwest.ca
SUMMARY:Dealing with Change Application Review - Management Training & Development Program
DESCRIPTION:Application & Real World Review / Discussion of Previous Weeks Session Topic
URL:https://trainwest.ca/event/dealing-with-change-application-review-management-training-development-program/
CATEGORIES:Management Training & Development
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20190829T080000
DTEND;TZID=America/Los_Angeles:20190829T100000
DTSTAMP:20260423T054519
CREATED:20190507T050427Z
LAST-MODIFIED:20190507T050427Z
UID:6545-1567065600-1567072800@trainwest.ca
SUMMARY:Dealing with Change - Management Training & Development Program
DESCRIPTION:Seminar Description:\nIf companies are to remain competitive in today’s business climate they must undergo change and be able to respond quickly to global\, market or local changes. \nAs a leader you have the responsibility to manage change in your area – to prepare yourself and your team to deal with\, and accept\, what is to come. \nIn this session we will look at 3 views for transforming organizations through change\, review the steps people go through dealing with change and the leaders role in the change process. \n\n\n\n\n\n\nKey Learning Points:\n\nLearn and understand three (3) views of Organizational Change\nUnderstand the steps people go through dealing with change\nUnderstand the leader’s role in the change process\nLearn how best to facilitate change within your team
URL:https://trainwest.ca/event/dealing-with-change-management-training-development-program/
CATEGORIES:Management Training & Development
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20190822T080000
DTEND;TZID=America/Los_Angeles:20190822T090000
DTSTAMP:20260423T054519
CREATED:20190507T050238Z
LAST-MODIFIED:20190507T050238Z
UID:6543-1566460800-1566464400@trainwest.ca
SUMMARY:Goal Setting – Accountability – Evaluation Application Review - Management Training & Development Program
DESCRIPTION:Application & Real World Review / Discussion of Previous Weeks Session Topic
URL:https://trainwest.ca/event/goal-setting-accountability-evaluation-application-review-management-training-development-program/
CATEGORIES:Management Training & Development
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20190815T080000
DTEND;TZID=America/Los_Angeles:20190815T100000
DTSTAMP:20260423T054519
CREATED:20190507T050135Z
LAST-MODIFIED:20190507T050135Z
UID:6541-1565856000-1565863200@trainwest.ca
SUMMARY:Goal Setting – Accountability – Evaluation - Management Training & Development Program
DESCRIPTION:Seminar Description:\nAristotle’s form of final causality is believed to be the origin of goal setting. Aristotle speculated that purpose can cause action and that there is a positive relationship  between clearly identified goals and performance. Goal setting involves the development of a plan designed to properly motivate and guide an individual to an end result. \nIn this session we will look at the goal-performance relationship\, criteria needed to establish goals\, how motivational theory can impact goals and individual accountability and  the relationship between personal and corporate goals. \n\n\n\n\n\n\nKey Learning Points:\n\nLearn and understand “Motivational Theory”\nUnderstand the relationship between goals and performance\nUnderstand the criteria required to establish goals which will be achieved\nLearn how to hold yourself (and others) accountable to achieve the goals committed to
URL:https://trainwest.ca/event/goal-setting-accountability-evaluation-management-training-development-program/
CATEGORIES:Management Training & Development
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20190814T130000
DTEND;TZID=America/Los_Angeles:20190814T143000
DTSTAMP:20260423T054519
CREATED:20190507T052531Z
LAST-MODIFIED:20190507T052531Z
UID:6571-1565787600-1565793000@trainwest.ca
SUMMARY:Consequence Decision Making - Customer Service Training
DESCRIPTION:Seminar Description:\nPeople make decisions based on consequence. These consequences all have a degree of stress\, worry or anxiety associated with them. How long someone has put up with the discomfort dictates the severity of it in their own mind. \nAs experts in our field we may recognize someone who is in discomfort before they do. However\, until an individual admits it\, accepts it\, is prepared to deal with it\, nothing will happen. In this session\, you will learn the components of stress and how to use specific questioning techniques to uncover those elements. \n\n\n\n\n\n\nKey Learning Points:\n\nLearn and understand the three (3) elements of discomfort at three (3) moments in time\nLearn how to use a Questioning Process to uncover the real issues causing the discomfort\nLearn techniques on how to work with people to define whether they are curious\, have intent or are prepared to commit
URL:https://trainwest.ca/event/consequence-decision-making-customer-service-training/
CATEGORIES:Customer Service Training
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20190813T080000
DTEND;TZID=America/Los_Angeles:20190813T213000
DTSTAMP:20260423T054519
CREATED:20190507T051100Z
LAST-MODIFIED:20190507T051100Z
UID:6553-1565683200-1565731800@trainwest.ca
SUMMARY:Territory Growth Strategies - Sales Training & Development Program
DESCRIPTION:Seminar Description:\nEvery year you are tasked with growing your territory. To do this you need to implement strategies and techniques under a framework for each type of account within your territory. \nIn this session we will look review a list of items you should consider with each account\, to determine the best future strategy in dealing with them. \n\n\n\n\n\n\nKey Learning Points:\n\nLearn a conceptual framework and process for developing specific account plans\nLearn how to develop appropriate plans for various classifications of accounts\nLearn how to create an effective SWOT analysis on your territory to determine where you should allocate your efforts
URL:https://trainwest.ca/event/territory-growth-strategies-sales-training-development-program/
CATEGORIES:Sales Training & Development Program
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20190808T080000
DTEND;TZID=America/Los_Angeles:20190808T090000
DTSTAMP:20260423T054519
CREATED:20190507T043548Z
LAST-MODIFIED:20190507T043548Z
UID:6538-1565251200-1565254800@trainwest.ca
SUMMARY:Interviewing Application Review - Management Training & Development Program
DESCRIPTION:Application & Real World Review / Discussion of Previous Weeks Session Topic
URL:https://trainwest.ca/event/interviewing-application-review-management-training-development-program/
CATEGORIES:Management Training & Development
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20190807T130000
DTEND;TZID=America/Los_Angeles:20190807T143000
DTSTAMP:20260423T054519
CREATED:20190507T052408Z
LAST-MODIFIED:20190507T052408Z
UID:6569-1565182800-1565188200@trainwest.ca
SUMMARY:Presentation Skills - Customer Service Training
DESCRIPTION:Seminar Description:\nAs a Customer Service Professional you may have the technical experience in your role\, but do you have the ability to effectively communicate the message you are trying to achieve. \nWe will review how to effectively communicate with your audience\, learn how to tell great stories to convey your message and understand the 4 key elements of a great presentation; Know\, Feel\, Say and Do. We will also review the keys to a presenter’s effective body language\, voice and visual aids. At the end of this session you will have the tools to be a better\, more confident and effective presenter. \n\n\n\n\n\n\nKey Learning Points:\n\nLearn and understand the four (4) Key Elements of a Great Presentation\nLearn how to use the proper visual aids to enhance your presentation\nLearn the Top Ten (10) Tips to become a more Effective Presenter
URL:https://trainwest.ca/event/presentation-skills-customer-service-training/
CATEGORIES:Customer Service Training
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20190806T080000
DTEND;TZID=America/Los_Angeles:20190806T093000
DTSTAMP:20260423T054519
CREATED:20190507T041118Z
LAST-MODIFIED:20190507T041118Z
UID:6518-1565078400-1565083800@trainwest.ca
SUMMARY:Creating a Prospecting Plan - Sales Training & Development Program
DESCRIPTION:Seminar Description:\nDo you know what it costs you to get out of bed in the morning? How much do you need to sell every day to ensure you are in the black? Growing your territory or book of business requires you to build a plan\, implement that plan\, and fine tune it while you are on the journey. Just like baking a cake\, if you want the cake to turn out time after time\, you must follow the recipe with no deviations. Baking is a form of chemistry and so is a sale. Having the proper recipe for your success requires knowing what your final outcome should look like then working backwards to establish the proper ingredients for success. \nIn this session you will learn how to create a prospecting plan that contains a mix of activities appropriate to you and your market. You will build your recipe for success. \n\n\n\n\n\n\nKey Learning Points:\n\nCalculate what it costs you to get out of bed\nCreate your personal commercial and implement it within the proper prospecting activities and mix for your territory\nCreate and establish a detailed implementation plan for maximize your prospecting success
URL:https://trainwest.ca/event/creating-a-prospecting-plan-sales-training-development-program/
CATEGORIES:Sales Training & Development Program
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20190801T080000
DTEND;TZID=America/Los_Angeles:20190801T100000
DTSTAMP:20260423T054519
CREATED:20190507T043426Z
LAST-MODIFIED:20190507T043426Z
UID:6536-1564646400-1564653600@trainwest.ca
SUMMARY:Interviewing - Management Training & Development Program
DESCRIPTION:Seminar Description:\nA successful interview should be a two-way conversation. Your goal is to find the best qualified applicant for a specific job and provide accurate and appropriate information. Doing a good job of conducting employment interviews and evaluating applicants takes more time than having an informal conversation. It requires training in questioning skills and listening techniques for uncovering the truth. Having a structured approach for interviewing applicants is a must. \n\n\n\n\n\n\nKey Learning Points:\n\nLearn the “Goals” of interviewing\nLearn a process of structuring the interview for success\nLearn how to use different interview questioning styles to uncover the “reality”
URL:https://trainwest.ca/event/interviewing-management-training-development-program/
CATEGORIES:Management Training & Development
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20190731T130000
DTEND;TZID=America/Los_Angeles:20190731T143000
DTSTAMP:20260423T054519
CREATED:20190507T052242Z
LAST-MODIFIED:20190507T052242Z
UID:6567-1564578000-1564583400@trainwest.ca
SUMMARY:Rules of CSR Engagements - Customer Service Training
DESCRIPTION:Seminar Description:\nHaving mutually respective interactions with others is a goal we all should be striving for\, yet why is “manipulation” part of everyday human interaction? To mitigate this manipulation in interactions\, it is essential that every person be on the same page. This starts by establishing mutually respective rules of engagement. Since we can’t control others behaviours\, we need to realize that we must be the one to ensure rules are established. \nEstablishing rules is not a hard process\, but consistency in its implementation is. \n\n\n\n\n\n\nKey Learning Points:\n\nLearn the key steps in establishing rules of engagement\nRecognize when rules should be implemented and followed\nLearn how to hold people accountable to the rules\nLearn how to take control (and remain in control) of the interaction
URL:https://trainwest.ca/event/rules-of-csr-engagements-customer-service-training/
CATEGORIES:Customer Service Training
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20190730T103000
DTEND;TZID=America/Los_Angeles:20190730T120000
DTSTAMP:20260423T054519
CREATED:20190710T032751Z
LAST-MODIFIED:20190710T033027Z
UID:6919-1564482600-1564488000@trainwest.ca
SUMMARY:Webinar – Psychology of Sales
DESCRIPTION:Your sales presentation was flawless! You thought the sale was in the bag only to be advised that the deal was going to your competitor.\nEver wonder why this happens? Do you want to minimize this from happening in the future?\nMuch of our personality is shaped by early childhood influences and teachings – messages that we carry with us throughout our lives. In this 90 minute webinar\, you will learn about the foundations of Transactional Analysis\, a model For Understanding Human Personality\, Relationships and Communication. All our early life experiences are assembled into a unique set of beliefs about ourselves\, others and the world\, our ‘Frame of Reference’. This frame is like a distorting lens through which we view life and which gives us a unique personal concept of ‘reality’. Our FoR guides us throughout life unless changed by developing awareness and making decisions to change what we believe. \nWe will review how this model relates to the selling profession and will explore how the components of people’s personality influence their behavior. \nKey Take Away’s: \n\nLearn about Three “Emotional States” which govern our thoughts\, feelings and behaviours during a negotiation:\nUnderstand the Three rules of communication\,\nUnderstand how the Drama (Game) triangle relates to the mind games people play against sales people.
URL:https://trainwest.ca/event/webinar-psychology-of-sales/
CATEGORIES:Webinars
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20190730T080000
DTEND;TZID=America/Los_Angeles:20190730T093000
DTSTAMP:20260423T054519
CREATED:20190507T040909Z
LAST-MODIFIED:20190507T040909Z
UID:6516-1564473600-1564479000@trainwest.ca
SUMMARY:Time Management & Delegation - Sales Training & Development Program
DESCRIPTION:Seminar Description:\nFor a professional to become a Pro\, it has been studied that it requires approximately 10\,000 hours. Do you not think these people need time management skills? Time is a non-renewable resource which much be carefully managed. By identifying and focusing on some key activities you should be able to save time\, work smarter not harder and in the end reduce you stress. \nThis session will enable the Sales Professional to identify typical time wasters\, list and describe a variety of techniques for managing time effectively\, define skills involved in delegating and use a matrix of work tasks/activities to facilitate delegation. \n\n\n\n\n\n\nKey Learning Points:\n\nLearn to create a list of activities which waste time in your daily routines\nLearn to create and implement strategies and tactics to improve time management\nLearn to create and implement a matrix to facilitate delegation
URL:https://trainwest.ca/event/time-management-delegation-sales-training-development-program/
CATEGORIES:Sales Training & Development Program
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20190719T080000
DTEND;TZID=America/Los_Angeles:20190719T093000
DTSTAMP:20260423T054519
CREATED:20190507T040728Z
LAST-MODIFIED:20190513T064519Z
UID:6514-1563523200-1563528600@trainwest.ca
SUMMARY:Territory Management Strategies - Sales Training & Development Program
DESCRIPTION:Seminar Description:\nNo matter what title you have\, as sales professional you will be responsible for managing your territory or book of business. Every year you are tasked with increasing revenues\, maximizing gross margin\, minimizing expenses and mitigating attrition rates. To do this in an efficient and effective manor\, you should implement processes and strategies to meet and exceed your territory objectives. If these can be determined early in your Territory Management plan\, you should be able to make decisions as to whether or not you should go after the opportunity or not. \n\n\n\n\n\n\nKey Learning Points:\n\nLearn how to create and monitor strategies to meet territory objectives\nCreate a process for determining optimum allocation of resources consistent will territory objectives\nUnderstand how to analyse territory issues in order to mitigate any negative influences
URL:https://trainwest.ca/event/territory-management-strategies-sales-training-development-program/
CATEGORIES:Sales Training & Development Program
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20190718T080000
DTEND;TZID=America/Los_Angeles:20190718T090000
DTSTAMP:20260423T054519
CREATED:20190507T043217Z
LAST-MODIFIED:20190507T043217Z
UID:6534-1563436800-1563440400@trainwest.ca
SUMMARY:Defining the Perfect Employee Application Review - Management Training & Development Program
DESCRIPTION:Application & Real World Review / Discussion of Previous Weeks Session Topic
URL:https://trainwest.ca/event/defining-the-perfect-employee-application-review-management-training-development-program/
CATEGORIES:Management Training & Development
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20190717T130000
DTEND;TZID=America/Los_Angeles:20190717T143000
DTSTAMP:20260423T054519
CREATED:20190507T052122Z
LAST-MODIFIED:20190507T052122Z
UID:6565-1563368400-1563373800@trainwest.ca
SUMMARY:Communicating using Appropriate Technologies - Customer Service Training
DESCRIPTION:Seminar Description:\nAs every day progresses there are newer forms of technology that have the power to enhance (or hinder) our communication with others. So how can we ensure we use them to our advantage? People want to he heard and understood and want communication in the method they prefer\, not the method the sender prefers. \nAre you really delivering and receiving messages in the best possible way? \nIn this section we will review a series of tips that will help you get the most out of some key communication technologies. \n\n\n\n\n\n\nKey Learning Points:\n\nReview ten (10) Key Communication Technologies\nLearn how to get the most out of Key Communication Technologies\nLearn how using a balanced use of technology can affect communication positively
URL:https://trainwest.ca/event/communicating-using-appropriate-technologies-customer-service-training/
CATEGORIES:Customer Service Training
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20190711T080000
DTEND;TZID=America/Los_Angeles:20190711T100000
DTSTAMP:20260423T054519
CREATED:20190507T043033Z
LAST-MODIFIED:20190507T043033Z
UID:6532-1562832000-1562839200@trainwest.ca
SUMMARY:Defining the Perfect Employee - Management Training & Development Program
DESCRIPTION:Seminar Description:\nPeople are the most important asset of any organization. It is critical to build a culture that attracts and retains top talent. \nIn this session we will establish a series of steps to help you define what the perfect employee looks like. We will learn a structural approach to developing a job profile and creating a template which can be modified for any division within the organization. Once the profile is established\, we will review the different profiling tools that are available to help employees and organizations become more successful. \nThe tools are specifically designed to provide information that is understandable\, easy-to-use\, and practical for leaders to put the right people on the right seats on the right bus within their organization. \n\n\n\n\n\n\nKey Learning Points:\n\nLearn a model that identifies main behavioral styles to facilitate successful growth\nLearn techniques to that will help you understand those in your business so you can then focus on growing your business\nLearn about factors which motivate the different behavioural styles which will help you to be more effective in your negotiations with each style.
URL:https://trainwest.ca/event/defining-the-perfect-employee-management-training-development-program/
CATEGORIES:Management Training & Development
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20190710T130000
DTEND;TZID=America/Los_Angeles:20190710T140000
DTSTAMP:20260423T054519
CREATED:20190507T052002Z
LAST-MODIFIED:20190507T052002Z
UID:6563-1562763600-1562767200@trainwest.ca
SUMMARY:Front Line Questioning Techniques - Customer Service Training
DESCRIPTION:Seminar Description:\nQuestions uncover Intent vs Commitment; the purpose is to focus on communication and gather data. \nAs someone who is the Customer Service Field\, if you truly wish to understand people\, you must be able to distinguish between what is being said vs. what is not being said – we should be constantly striving for clarity and not accept vagueness. Having good skills in this area will help you minimize the risk you will say something you might later regret. \nEven though questioning is a big part of Customer Service\, unless you can reflectively listen\, synthesize what is being said and accurately summarize what has transpired\, you will potentially miss the real issue(s). \n\n\n\n\n\n\nKey Learning Points:\n\nLearn an active and inquisitive conversational style questioning technique where the CSR guides prospect through issue solving\nLearn techniques on how to identify\, evaluate and resolve the real issues people have\nLearn how to move people from the stages of ‘Curiosity’ to ‘Intent’ to ‘Commitment’
URL:https://trainwest.ca/event/front-line-questioning-techniques-customer-service-training/
CATEGORIES:Customer Service Training
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
END:VCALENDAR