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DTEND;TZID=America/Vancouver:20200326T100000
DTSTAMP:20260422T220142
CREATED:20200107T045458Z
LAST-MODIFIED:20200107T045458Z
UID:7178-1585213200-1585216800@trainwest.ca
SUMMARY:Identifying the Reasons People Take Action to Increase Revenue - Customer Service Training
DESCRIPTION:Seminar Description:\nPeople make decisions based on consequence. These consequences all have a degree of stress\, worry or anxiety associated with them. How long someone has put up wit h the discomfort dictates the severity of it in their own mind. As experts in our filed\, we may recognize someone who is in discomfort before they do however until an individual admits it\, accepts it\, is prepared to deal and resolve it\, nothing will happen. \nIn this session\, you will learn the components of stress and how to use specific questioning techniques to uncover those elements. \n\n\n\n\n\n\nKey Learning Points:\n\n\n\nUnderstand the Three elements of Discomfort at three moments in time people have\nLearn how to use a Questioning Process to uncover the real issues causing the discomfort\nLearn technique s on how to work with people to define whether they are curious\, have intent or are prepared to commit.
URL:https://trainwest.ca/event/identifying-the-reasons-people-take-action-to-increase-revenue-customer-service-training/
CATEGORIES:Customer Service Training
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20200325T090000
DTEND;TZID=America/Los_Angeles:20200325T160000
DTSTAMP:20260422T220142
CREATED:20200222T164844Z
LAST-MODIFIED:20200304T043443Z
UID:7253-1585126800-1585152000@trainwest.ca
SUMMARY:Negotiation Skills - 1 Day Workshop
DESCRIPTION:How can you become a better negotiator\nand not react to emotions during the process\nso both parties establish a mutually respective conclusion?\n10 Reasons to Attend this ONE-DAY WORKSHOP: \n\nLearn how to get a good deal and leave the other side thinking they were the ones that negotiated a good deal\nLearn how to setup a WIN/WIN negotiation with different cultures\nUnderstand the different  “wants” and “needs” within each culture\nIdentify 3 emotional states and use them to your advantage\nUnderstand how to use Transaction Analysis in sales and why its important\nLearn key preparation techniques before a negotiation\nEstablish a Sales Process to prevent winging it\nLearn how to overcome prospects objections\nLearn and use the rules of communication and engagement with each culture (huge key!)\nRecognise the games buyers use against you\n\nIf you want to be part of a fun\, highly interactive workshop that has you walking away with tools and information you can apply for immediate results\, then this workshop is for you! \nLunch and Training Materials included. For those not available to attend in person you can also attend this session via Live Webinar.
URL:https://trainwest.ca/event/negotiation-skills-1-day-workshop/
LOCATION:Trainwest (Burnaby Office)\, 110-4170 STILL CREEK DRIVE\, BURNABY\, British Columbia\, V5C6C6\, Canada
CATEGORIES:Workshop
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Vancouver:20200324T080000
DTEND;TZID=America/Vancouver:20200324T093000
DTSTAMP:20260422T220142
CREATED:20200107T043025Z
LAST-MODIFIED:20200107T043025Z
UID:7151-1585036800-1585042200@trainwest.ca
SUMMARY:Identifying the Reasons People Take Action - Sales Training & Development Program
DESCRIPTION:Seminar Description:\nPeople make decisions based on consequence. These consequences all have a degree of stress\, worry or anxiety associated with them. How long someone has put up with the discomfort dictates the severity of it in their own mind. \nAs experts in our field we may recognize someone who is in discomfort before they do. However\, until an individual admits it\, accepts it\, and is prepared to resolve it\, nothing will happen. \nIn this session\, you will learn the components of stress and how to use specific questioning techniques to uncover those elements. \n\n\n\n\n\n\nKey Learning Points:\n\nUnderstand the three elements of discomfort\, at three moments in time\nLearn how to use a Questioning Process to uncover the real issues causing the discomfort\nLearn techniques on how to work with people to define whether they are curious\, have intent or are prepared to commit.
URL:https://trainwest.ca/event/identifying-the-reasons-people-take-action-sales-training-development-program-3/
CATEGORIES:Sales Training & Development Program
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Vancouver:20200319T090000
DTEND;TZID=America/Vancouver:20200319T100000
DTSTAMP:20260422T220142
CREATED:20200107T045018Z
LAST-MODIFIED:20200107T045018Z
UID:7176-1584608400-1584612000@trainwest.ca
SUMMARY:Presentation Skills - Customer Service Training
DESCRIPTION:Seminar Description:\nAs a Customer Service Professional you may have the technical experience in your role\, but do you have the ability to effectively communicate the message you are trying to achieve. \nWe will review how to effectively communicate with your audience\, learn how to tell great stories to convey your message and understand the 4 key elements of a great presentation; Know\, Feel\, Say and Do. We will also review the keys to a presenter’s effective body language\, voice and visual aids. At the end of this session you will have the tools to be a better\, more confident and effective presenter. \n\n\n\n\n\n\nKey Learning Points:\n\nLearn and understand the four (4) Key Elements of a Great Presentation\nLearn how to use the proper visual aids to enhance your presentation\nLearn the Top Ten (10) Tips to become a more Effective Presenter
URL:https://trainwest.ca/event/presentation-skills-customer-service-training-3/
CATEGORIES:Customer Service Training
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Vancouver:20200318T130000
DTEND;TZID=America/Vancouver:20200318T150000
DTSTAMP:20260422T220142
CREATED:20200107T043831Z
LAST-MODIFIED:20200107T043831Z
UID:7159-1584536400-1584543600@trainwest.ca
SUMMARY:Goal Setting – Accountability – Evaluation - Management Training & Development Program
DESCRIPTION:Seminar Description:\nAristotle’s form of final causality is believed to be the origin of goal setting. Aristotle speculated that purpose can cause action and that there is a positive relationship  between clearly identified goals and performance. Goal setting involves the development of a plan designed to properly motivate and guide an individual to an end result. \nIn this session we will look at the goal-performance relationship\, criteria needed to establish goals\, how motivational theory can impact goals and individual accountability and  the relationship between personal and corporate goals. \n\n\n\n\n\n\nKey Learning Points:\n\nLearn and understand “Motivational Theory”\nUnderstand the relationship between goals and performance\nUnderstand the criteria required to establish goals which will be achieved\nLearn how to hold yourself (and others) accountable to achieve the goals committed to
URL:https://trainwest.ca/event/goal-setting-accountability-evaluation-management-training-development-program-3/
CATEGORIES:Management Training & Development
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Vancouver:20200317T080000
DTEND;TZID=America/Vancouver:20200317T093000
DTSTAMP:20260422T220142
CREATED:20200107T042918Z
LAST-MODIFIED:20200107T042918Z
UID:7149-1584432000-1584437400@trainwest.ca
SUMMARY:Rules of Engagement with People - Sales Training & Development Program
DESCRIPTION:Seminar Description:\nHaving mutually respective interactions with others is a goal we all should be striving for\, yet why is “manipulation” part of everyday human interaction? To mitigate this manipulation in interactions\, it is essential that every person be on the same page. This starts by establishing mutually respective rules of engagement. Since we can’t control others behaviours\, we need to realize that we must be the one to ensure rules are established. \nEstablishing rules is not a hard process\, but consistency in its implementation is. \n\n\n\n\n\n\nKey Learning Points:\n\nLearn the key steps in establishing rules of engagement\nRecognize when rules should be implemented and followed\nLearn how to hold people accountable to the rules\nLearn how to take control (and remain in control) of the interaction
URL:https://trainwest.ca/event/rules-of-engagement-with-people-sales-training-development-program-3/
CATEGORIES:Sales Training & Development Program
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Vancouver:20200312T090000
DTEND;TZID=America/Vancouver:20200312T100000
DTSTAMP:20260422T220142
CREATED:20200107T044814Z
LAST-MODIFIED:20200107T044814Z
UID:7174-1584003600-1584007200@trainwest.ca
SUMMARY:Rules of CSR Engagements - Customer Service Training
DESCRIPTION:Seminar Description:\nHaving mutually respective interactions with others is a goal we all should be striving for\, yet why is “manipulation” part of everyday human interaction? To mitigate this manipulation in interactions\, it is essential that every person be on the same page. This starts by establishing mutually respective rules of engagement. Since we can’t control others behaviours\, we need to realize that we must be the one to ensure rules are established. \nEstablishing rules is not a hard process\, but consistency in its implementation is. \n\n\n\n\n\n\nKey Learning Points:\n\nLearn the key steps in establishing rules of engagement\nRecognize when rules should be implemented and followed\nLearn how to hold people accountable to the rules\nLearn how to take control (and remain in control) of the interaction
URL:https://trainwest.ca/event/rules-of-csr-engagements-customer-service-training-3/
CATEGORIES:Customer Service Training
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Vancouver:20200310T080000
DTEND;TZID=America/Vancouver:20200310T093000
DTSTAMP:20260422T220142
CREATED:20200107T042644Z
LAST-MODIFIED:20200107T042644Z
UID:7147-1583827200-1583832600@trainwest.ca
SUMMARY:Understanding Behavioural Styles to Improve Results & Grow Business - Sales Training & Development Program
DESCRIPTION:Seminar Description:\nWe all have our personal ways of behaving in different situations. Typically we act routinely\, repeating our adapted ways of doing things since it is easier to repeat our adapted ways than to learn new ways. As people\, we attempt to predict situations unconsciously\, and to do things in ways we found to work in different situations in the past. We form opinions of others almost immediately whether we want to or not. \nAre you sure you’re dealing with people in the way they wish to be treated and appreciated? Do you want to have a positive impact on your bottom line by understanding people’s behavioural styles? \nIn this session\, you will gain a deeper insight into understanding different behavioural styles that will help you deal with\, motivate\, negotiate to and lead each type of individual. \n\n\n\n\n\n\nKey Learning Points:\n\nLearn a model that identifies the main behavioural styles to facilitate interaction with people and prepare us to more effectively management motivate other people\nLearn techniques that will help you understand those in your business so you can focus on growing your business\nLearn about factors which motivate the different behavioural styles to help you be more effective negotiating with each style
URL:https://trainwest.ca/event/understanding-behavioural-styles-to-improve-results-grow-business-sales-training-development-program-3/
CATEGORIES:Sales Training & Development Program
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Vancouver:20200303T090000
DTEND;TZID=America/Vancouver:20200303T100000
DTSTAMP:20260422T220142
CREATED:20200107T044715Z
LAST-MODIFIED:20200107T044715Z
UID:7172-1583226000-1583229600@trainwest.ca
SUMMARY:Communicating using Appropriate Technologies - Customer Service Training
DESCRIPTION:Seminar Description:\nAs every day progresses there are newer forms of technology that have the power to enhance (or hinder) our communication with others. So how can we ensure we use them to our advantage? People want to he heard and understood and want communication in the method they prefer\, not the method the sender prefers. \nAre you really delivering and receiving messages in the best possible way? \nIn this section we will review a series of tips that will help you get the most out of some key communication technologies. \n\n\n\n\n\n\nKey Learning Points:\n\nReview ten (10) Key Communication Technologies\nLearn how to get the most out of Key Communication Technologies\nLearn how using a balanced use of technology can affect communication positively
URL:https://trainwest.ca/event/communicating-using-appropriate-technologies-customer-service-training-3/
CATEGORIES:Customer Service Training
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Vancouver:20200303T080000
DTEND;TZID=America/Vancouver:20200303T093000
DTSTAMP:20260422T220142
CREATED:20200107T042426Z
LAST-MODIFIED:20200107T042426Z
UID:7145-1583222400-1583227800@trainwest.ca
SUMMARY:Fundamentals of Reading Body Language (Part 2) - Sales Training & Development Training
DESCRIPTION:Seminar Description:\n\n\n\nIn this session\, learn why reading and understanding body language is essential in sales. \n\n\n\n\n\n\nKey Learning Points:\n\nHow and why reading body language can help you increase your sales.\nLearn why eye contact is so important and the meaning of gaze behaviour\nLearn 10 essentials for reading people\nUnderstand why and how handshakes can make or break your sale
URL:https://trainwest.ca/event/fundamentals-of-reading-body-language-part-2-sales-training-development-training/
CATEGORIES:Sales Training & Development Program
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Vancouver:20200220T090000
DTEND;TZID=America/Vancouver:20200220T100000
DTSTAMP:20260422T220142
CREATED:20200107T044540Z
LAST-MODIFIED:20200107T044540Z
UID:7170-1582189200-1582192800@trainwest.ca
SUMMARY:Front Line Questioning Techniques - Customer Service Training
DESCRIPTION:Seminar Description:\nQuestions uncover Intent vs Commitment; the purpose is to focus on communication and gather data. \nAs someone who is the Customer Service Field\, if you truly wish to understand people\, you must be able to distinguish between what is being said vs. what is not being said – we should be constantly striving for clarity and not accept vagueness. Having good skills in this area will help you minimize the risk you will say something you might later regret. \nEven though questioning is a big part of Customer Service\, unless you can reflectively listen\, synthesize what is being said and accurately summarize what has transpired\, you will potentially miss the real issue(s). \n\n\n\n\n\n\nKey Learning Points:\n\nLearn an active and inquisitive conversational style questioning technique where the CSR guides prospect through issue solving\nLearn techniques on how to identify\, evaluate and resolve the real issues people have\nLearn how to move people from the stages of ‘Curiosity’ to ‘Intent’ to ‘Commitment’
URL:https://trainwest.ca/event/front-line-questioning-techniques-customer-service-training-3/
CATEGORIES:Customer Service Training
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Vancouver:20200219T130000
DTEND;TZID=America/Vancouver:20200219T150000
DTSTAMP:20260422T220142
CREATED:20200107T043714Z
LAST-MODIFIED:20200107T043714Z
UID:7157-1582117200-1582124400@trainwest.ca
SUMMARY:Dealing with Change - Management Training & Development Program
DESCRIPTION:Seminar Description:\nIf companies are to remain competitive in today’s business climate they must undergo change and be able to respond quickly to global\, market or local changes. \nAs a leader you have the responsibility to manage change in your area – to prepare yourself and your team to deal with\, and accept\, what is to come. \nIn this session we will look at 3 views for transforming organizations through change\, review the steps people go through dealing with change and the leaders role in the change process. \n\n\n\n\n\n\nKey Learning Points:\n\nLearn and understand three (3) views of Organizational Change\nUnderstand the steps people go through dealing with change\nUnderstand the leader’s role in the change process\nLearn how best to facilitate change within your team
URL:https://trainwest.ca/event/dealing-with-change-management-training-development-program-3/
CATEGORIES:Management Training & Development
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Vancouver:20200218T080000
DTEND;TZID=America/Vancouver:20200218T093000
DTSTAMP:20260422T220142
CREATED:20200107T041538Z
LAST-MODIFIED:20200107T041538Z
UID:7143-1582012800-1582018200@trainwest.ca
SUMMARY:Psychology of Sales - Sales Training & Development Program
DESCRIPTION:Seminar Description:\nMuch of our personality is shaped by early childhood influences and teachings – messages that we carry with us throughout our lives. Here you will learn about the foundations of Transactional Analysis (TA)\, a model for understanding human personality\, relationships & communication. \nAll our early life experiences are assembled into a unique set of beliefs about ourselves\, others and the world\, our “Frame of Reference (FoR).” This frame is like a distorting lens through which we view life and which gives us a unique personal concept of “reality.”Our FoR guides us throughout life unless changed by developing awareness and making decisions to change what we believe. \nIn this session we will review how this model relates to the selling profession. We will explore how the components of people’s personality influence their behaviour and will learn how to identify repetitive\, non-productive behaviour and replace it with more appropriate behaviour. \n\n\n\n\n\n\nKey Learning Points:\n\nUnderstand the basics of Transactional Analysis (TA) and how it applies to sales\nLearn three (3) Emotional States that influence negotiations\nUnderstand three (3) Rules of Communication\nUnderstand the Drama (Game) Triangle and how it influences the mind games people play
URL:https://trainwest.ca/event/psychology-of-sales-sales-training-development-program-2/
CATEGORIES:Sales Training & Development Program
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Vancouver:20200213T090000
DTEND;TZID=America/Vancouver:20200213T100000
DTSTAMP:20260422T220142
CREATED:20200107T044424Z
LAST-MODIFIED:20200107T044424Z
UID:7168-1581584400-1581588000@trainwest.ca
SUMMARY:Dealing with ‘Unreasonable’ People - Customer Service Training
DESCRIPTION:Seminar Description:\nCustomer service providers often are the first people having to deal with angry\, upset or unreasonable people. This session will look at what makes people “Unreasonable” and how we can react to turn the situation around. \nWe will examine how we can use proven Trainwest Psychological Strategies & Techniques to institute a sequence of events to resolve the situation. \n\n\n\n\n\n\nKey Learning Points:\n\nLearn and understand the games people play to manipulate the situation in their favour\nLearn a process on how to deescalate “the situation”\nLearn how to apply the three (3) Rules of Communication
URL:https://trainwest.ca/event/dealing-with-unreasonable-people-customer-service-training-3/
CATEGORIES:Customer Service Training
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Vancouver:20200211T080000
DTEND;TZID=America/Vancouver:20200211T093000
DTSTAMP:20260422T220142
CREATED:20200107T041222Z
LAST-MODIFIED:20200107T041222Z
UID:7140-1581408000-1581413400@trainwest.ca
SUMMARY:Territory Growth Strategies - Sales Training & Development Program
DESCRIPTION:Seminar Description:\nEvery year you are tasked with growing your territory. To do this you need to implement strategies and techniques under a framework for each type of account within your territory. \nIn this session we will look review a list of items you should consider with each account\, to determine the best future strategy in dealing with them. \n\n\n\n\n\n\nKey Learning Points:\n\nLearn a conceptual framework and process for developing specific account plans\nLearn how to develop appropriate plans for various classifications of accounts\nLearn how to create an effective SWOT analysis on your territory to determine where you should allocate your efforts
URL:https://trainwest.ca/event/territory-growth-strategies-sales-training-development-program-2/
CATEGORIES:Sales Training & Development Program
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Vancouver:20200130T090000
DTEND;TZID=America/Vancouver:20200130T100000
DTSTAMP:20260422T220142
CREATED:20200107T044308Z
LAST-MODIFIED:20200107T044308Z
UID:7165-1580374800-1580378400@trainwest.ca
SUMMARY:Understanding People (Transactional Analysis) - Customer Service Training
DESCRIPTION:Seminar Description:\nTo be an individual on the front-line we need a slight edge to better connect with people; understanding our customers is central to helping them with their problems. Much of our personality is shaped by early childhood influences and teachings – messages that we carry with us throughout our lives. Here you will learn about the foundations of Transactional Analysis\, a model for Understanding Human Personality\, Relationships and Communication. \nAll our early life experiences are assembled into a unique set of beliefs about ourselves\, others and the world\, our ‘Frame of Reference’. This frame is like a distorting lens through which we view life and which gives us a unique personal concept of ‘reality’. Our FoR guides us throughout life unless changed by developing awareness and making decisions to change what we believe. \nIn this session we will review how this model relates to the those on the front-line. We will explore how the components of people’s personality influence their behavior. You will learn how to identify repetitive\, non-productive behavior and how to replace it with more appropriate behavior. \n\n\n\n\n\n\nKey Learning Points:\n\nLearn about three (3) “Emotional States” which govern our Thoughts\, Feelings and Behaviours during any conversation\nUnderstand the three (3) Rules of Communication\nUnderstand how the Drama (Game) Triangle relates to the mind games people play
URL:https://trainwest.ca/event/understanding-people-transactional-analysis-customer-service-training-3/
CATEGORIES:Customer Service Training
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Vancouver:20200128T080000
DTEND;TZID=America/Vancouver:20200128T093000
DTSTAMP:20260422T220142
CREATED:20200107T041054Z
LAST-MODIFIED:20200107T041054Z
UID:7138-1580198400-1580203800@trainwest.ca
SUMMARY:Territory Management Strategies - Sales Training & Development Program
DESCRIPTION:Seminar Description:\nNo matter what title you have\, as sales professional you will be responsible for managing your territory or book of business. Every year you are tasked with increasing revenues\, maximizing gross margin\, minimizing expenses and mitigating attrition rates. To do this in an efficient and effective manor\, you should implement processes and strategies to meet and exceed your territory objectives. If these can be determined early in your Territory Management plan\, you should be able to make decisions as to whether or not you should go after the opportunity or not. \n\n\n\n\n\n\nKey Learning Points:\n\nLearn how to create and monitor strategies to meet territory objectives\nCreate a process for determining optimum allocation of resources consistent will territory objectives\nUnderstand how to analyse territory issues in order to mitigate any negative influences
URL:https://trainwest.ca/event/territory-management-strategies-sales-training-development-program-2/
CATEGORIES:Sales Training & Development Program
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Vancouver:20200123T140000
DTEND;TZID=America/Vancouver:20200123T160000
DTSTAMP:20260422T220142
CREATED:20200107T043536Z
LAST-MODIFIED:20200123T194246Z
UID:7155-1579788000-1579795200@trainwest.ca
SUMMARY:Roles of a Leader - Management Training & Development Program
DESCRIPTION:Seminar Description:\nIn today’s world economy\, uncertainty and change are challenges to any leader. With the increase in globalization\, rapid shifts in technology and dynamic cultural and social norms\, leaders are tasked with making the correct strategic decisions. \nLearning how to manage this global uncertainty is critical to the success of any leader. Leaders today need to play different roles: Coach\, Mentor\, Change Agent\, Innovator\, Architect\, Teacher\, Visionary\, Sergeant\, Worker and sometimes Preacher. \nIn this session we will discuss the different roles a leader must master and the behaviours required to be successful in each role. \n\n\n\n\n\n\nKey Learning Points:\n\nUnderstand the roles leaders must play\nEvaluate your Leadership Style and the styles that make up your organization or team\nUnderstand how to properly give and receive feedback from each style\nUnderstand and strengthen your leadership skills
URL:https://trainwest.ca/event/roles-of-a-leader-management-training-development-program-2/
CATEGORIES:Management Training & Development
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Vancouver:20200123T090000
DTEND;TZID=America/Vancouver:20200123T100000
DTSTAMP:20260422T220142
CREATED:20200107T044154Z
LAST-MODIFIED:20200107T044154Z
UID:7163-1579770000-1579773600@trainwest.ca
SUMMARY:Understanding Personality\, Persuasion & Dealing with Different Generations - Customer Service Training
DESCRIPTION:Seminar Description:\nTypically\, people are more comfortable interacting with people who are like themselves.  In this session\, we’ll examine peoples’ communication preferences to improve understanding and communication with both internal and external customers. \nUsing the Extended DISC behavioral profile\, we start by examining the four quadrants and our own preferences. We will learn the differences of the four styles\, how to quickly identify a person’s dominant style\, and the basis of communicating with each one.  Once identified\, we can modify our styles to customers to facilitate optimum communication. \nWe will learn how to avoid conflict with other styles\, make better decisions on how to deal with people\, help you make a positive impact on your performance with others\, and give you techniques you can use immediately to help you deal with your customers the way they want to be treated \n\n\n\n\n\n\nKey Learning Points:\n\nLearn about a model that identifies the main behavioral styles to facilitate interaction with people\nUsing this model\, learn how to effectively communicate with other people\nLearn techniques to that will help you understand your customers better so you can then focus on growing your business\nLearn factors which motivate different behavioural styles which will help you to be more effective in dealing with each style
URL:https://trainwest.ca/event/understanding-personality-persuasion-dealing-with-different-generations-customer-service-training-3/
CATEGORIES:Customer Service Training
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Vancouver:20200121T080000
DTEND;TZID=America/Vancouver:20200121T093000
DTSTAMP:20260422T220142
CREATED:20200107T040739Z
LAST-MODIFIED:20200107T040739Z
UID:7136-1579593600-1579599000@trainwest.ca
SUMMARY:Questioning Techniques - Sales Training & Development Program
DESCRIPTION:Seminar Description:\nQuestions uncover intent vs commitment. The purpose is to focus on communication and gather data. If you truly wish to understand people\, you must listen more that you speak. \nListening is a skill which is hard to master and requires one to be able to distinguish between what is being said vs. what is not being said. We should be constantly striving for clarity and not accept vagueness. Having good skills in this area will help you minimize the risk you will say something you might later regret. \nEven though questioning is a big part of the sales process unless you can reflectively listen\, synthesise what is being said (and not said) and accurately summarise what has transpired\, you will potentially miss the real issues. \n\n\n\n\n\n\nKey Learning Points:\n\nLearn an active and inquisitive conversational style questioning technique that guides the prospect through problem solving\nLearn techniques on how to identify\, evaluate and resolve the real issues people have\nLearn how to move people from the stages of ‘curiosity’ to ‘intent’ to ‘commitment.’
URL:https://trainwest.ca/event/questioning-techniques-sales-training-development-program-3/
CATEGORIES:Sales Training & Development Program
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Vancouver:20200116T090000
DTEND;TZID=America/Vancouver:20200116T100000
DTSTAMP:20260422T220142
CREATED:20200107T044029Z
LAST-MODIFIED:20200107T044029Z
UID:7161-1579165200-1579168800@trainwest.ca
SUMMARY:Defining Excellent Customer Service - Customer Service Training
DESCRIPTION:Seminar Description:\nYou have decided that today is the day you want to take your customer service skills to the next level. Saying you want to improve is easy\, but do you know what direction you want to go? Do you have a clear definition of what excellence customer service looks like? \nIn this session we will uncover what the definition of “Excellent” customer service is\, uncover what “Poor” Customer service is and look at developing a road map to keep you on the process of continuous improvement. \n\n\n\n\n\n\nKey Learning Points:\n\nDefine the difference between ‘Exceptional’ and ‘Poor’ customer service\nLearn how to take your own ‘Temperature’\nLearn how to develop and deliver your own ‘Customer Service Plan’
URL:https://trainwest.ca/event/defining-excellent-customer-service-customer-service-training-3/
CATEGORIES:Customer Service Training
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Vancouver:20200114T080000
DTEND;TZID=America/Vancouver:20200114T093000
DTSTAMP:20260422T220142
CREATED:20200107T040442Z
LAST-MODIFIED:20200107T040442Z
UID:7134-1578988800-1578994200@trainwest.ca
SUMMARY:Creating a Prospecting Plan - Sales Training & Development Program
DESCRIPTION:Seminar Description:\nDo you know what it costs you to get out of bed in the morning? How much do you need to sell every day to ensure you are in the black? Growing your territory or book of business requires you to build a plan\, implement that plan\, and fine tune it while you are on the journey. Just like baking a cake\, if you want the cake to turn out time after time\, you must follow the recipe with no deviations. Baking is a form of chemistry and so is a sale. Having the proper recipe for your success requires knowing what your final outcome should look like then working backwards to establish the proper ingredients for success. \nIn this session you will learn how to create a prospecting plan that contains a mix of activities appropriate to you and your market. You will build your recipe for success. \n\n\n\n\n\n\nKey Learning Points:\n\nCalculate what it costs you to get out of bed\nCreate your personal commercial and implement it within the proper prospecting activities and mix for your territory\nCreate and establish a detailed implementation plan for maximize your prospecting successvancou
URL:https://trainwest.ca/event/creating-a-prospecting-plan-sales-training-development-program-3/
CATEGORIES:Sales Training & Development Program
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Denver:20191211T130000
DTEND;TZID=America/Denver:20191211T143000
DTSTAMP:20260422T220142
CREATED:20190923T040900Z
LAST-MODIFIED:20190923T040900Z
UID:7016-1576069200-1576074600@trainwest.ca
SUMMARY:Defining Excellent Customer Service - Customer Service Training
DESCRIPTION:Seminar Description:\nYou have decided that today is the day you want to take your customer service skills to the next level. Saying you want to improve is easy\, but do you know what direction you want to go? Do you have a clear definition of what excellence customer service looks like? \nIn this session we will uncover what the definition of “Excellent” customer service is\, uncover what “Poor” Customer service is and look at developing a road map to keep you on the process of continuous improvement. \n\n\n\n\n\n\nKey Learning Points:\n\nDefine the difference between ‘Exceptional’ and ‘Poor’ customer service\nLearn how to take your own ‘Temperature’\nLearn how to develop and deliver your own ‘Customer Service Plan’
URL:https://trainwest.ca/event/defining-excellent-customer-service-customer-service-training-2/
CATEGORIES:Customer Service Training
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Denver:20191210T080000
DTEND;TZID=America/Denver:20191210T170000
DTSTAMP:20260422T220142
CREATED:20190923T042658Z
LAST-MODIFIED:20190923T042658Z
UID:7043-1575964800-1575997200@trainwest.ca
SUMMARY:Rules for Success in Business & Life - Sales Training & Development Program
DESCRIPTION:
URL:https://trainwest.ca/event/rules-for-success-in-business-life-sales-training-development-program/
CATEGORIES:Sales Training & Development Program
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Denver:20191204T130000
DTEND;TZID=America/Denver:20191204T143000
DTSTAMP:20260422T220142
CREATED:20190923T040718Z
LAST-MODIFIED:20190923T040718Z
UID:7014-1575464400-1575469800@trainwest.ca
SUMMARY:Understanding Personality\, Persuasion & Dealing with Different Generations - Customer Service Training
DESCRIPTION:Seminar Description:\nTypically\, people are more comfortable interacting with people who are like themselves.  In this session\, we’ll examine peoples’ communication preferences to improve understanding and communication with both internal and external customers. \nUsing the Extended DISC behavioral profile\, we start by examining the four quadrants and our own preferences. We will learn the differences of the four styles\, how to quickly identify a person’s dominant style\, and the basis of communicating with each one.  Once identified\, we can modify our styles to customers to facilitate optimum communication. \nWe will learn how to avoid conflict with other styles\, make better decisions on how to deal with people\, help you make a positive impact on your performance with others\, and give you techniques you can use immediately to help you deal with your customers the way they want to be treated \n\n\n\n\n\n\nKey Learning Points:\n\nLearn about a model that identifies the main behavioral styles to facilitate interaction with people\nUsing this model\, learn how to effectively communicate with other people\nLearn techniques to that will help you understand your customers better so you can then focus on growing your business\nLearn factors which motivate different behavioural styles which will help you to be more effective in dealing with each style
URL:https://trainwest.ca/event/understanding-personality-persuasion-dealing-with-different-generations-customer-service-training-2/
CATEGORIES:Customer Service Training
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Denver:20191203T080000
DTEND;TZID=America/Denver:20191203T093000
DTSTAMP:20260422T220142
CREATED:20190923T042208Z
LAST-MODIFIED:20190923T042208Z
UID:7041-1575360000-1575365400@trainwest.ca
SUMMARY:Questioning Techniques - Sales Training & Development Program
DESCRIPTION:Seminar Description:\nQuestions uncover intent vs commitment. The purpose is to focus on communication and gather data. If you truly wish to understand people\, you must listen more that you speak. \nListening is a skill which is hard to master and requires one to be able to distinguish between what is being said vs. what is not being said. We should be constantly striving for clarity and not accept vagueness. Having good skills in this area will help you minimize the risk you will say something you might later regret. \nEven though questioning is a big part of the sales process unless you can reflectively listen\, synthesise what is being said (and not said) and accurately summarise what has transpired\, you will potentially miss the real issues. \n\n\n\n\n\n\nKey Learning Points:\n\nLearn an active and inquisitive conversational style questioning technique that guides the prospect through problem solving\nLearn techniques on how to identify\, evaluate and resolve the real issues people have\nLearn how to move people from the stages of ‘curiosity’ to ‘intent’ to ‘commitment.’
URL:https://trainwest.ca/event/questioning-techniques-sales-training-development-program-2/
CATEGORIES:Sales Training & Development Program
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Denver:20191127T080000
DTEND;TZID=America/Denver:20191127T100000
DTSTAMP:20260422T220142
CREATED:20190923T043912Z
LAST-MODIFIED:20191119T043705Z
UID:7057-1574841600-1574848800@trainwest.ca
SUMMARY:Interviewing - Management Training & Development Program
DESCRIPTION:Seminar Description:\nA successful interview should be a two-way conversation. Your goal is to find the best qualified applicant for a specific job and provide accurate and appropriate information. Doing a good job of conducting employment interviews and evaluating applicants takes more time than having an informal conversation. It requires training in questioning skills and listening techniques for uncovering the truth. Having a structured approach for interviewing applicants is a must. \n\n\n\n\n\n\nKey Learning Points:\n\nLearn the “Goals” of interviewing\nLearn a process of structuring the interview for success\nLearn how to use different interview questioning styles to uncover the “reality”
URL:https://trainwest.ca/event/interviewing-management-training-development-program-2/
CATEGORIES:Management Training & Development
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Denver:20191126T080000
DTEND;TZID=America/Denver:20191126T093000
DTSTAMP:20260422T220142
CREATED:20190923T042104Z
LAST-MODIFIED:20190923T042322Z
UID:7039-1574755200-1574760600@trainwest.ca
SUMMARY:Uncovering the Prospect’s Money ‘Issues’ - Sales Training & Development Program
DESCRIPTION:Seminar Description:\nFundamentally there is a difference between how much money people have and how much they are willing to let go. If a prospect cannot (or will not) make the necessary investment to buy your product or service\, it’s better to know sooner rather than later. The way you were brought up does have an influence on you on how you will deal with the prospects money issue. \nIn this session\, you will learn how to overcome the discomfort many salespeople experience when discussing money matters with prospects. You will learn specific questioning techniques to uncover the prospect’s willingness to divulge and ability to release the funds to move forward with the sale. \n\n\n\n\n\n\nKey Learning Points:\n\nLearn techniques on how to get the prospect to reveal how much money they really intend to spend\nLearn the psychological reasons people deal with money the way they do\nLearn the relationship between value\, time\, distress and intent as it relates to peoples willingness to release money
URL:https://trainwest.ca/event/uncovering-the-prospects-money-issues-sales-training-development-program-2/
CATEGORIES:Sales Training & Development Program
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Denver:20191120T130000
DTEND;TZID=America/Denver:20191120T143000
DTSTAMP:20260422T220142
CREATED:20190923T040607Z
LAST-MODIFIED:20190923T040607Z
UID:7012-1574254800-1574260200@trainwest.ca
SUMMARY:Understanding People (Transactional Analysis) - Customer Service Training
DESCRIPTION:Seminar Description:\nTo be an individual on the front-line we need a slight edge to better connect with people; understanding our customers is central to helping them with their problems. Much of our personality is shaped by early childhood influences and teachings – messages that we carry with us throughout our lives. Here you will learn about the foundations of Transactional Analysis\, a model for Understanding Human Personality\, Relationships and Communication. \nAll our early life experiences are assembled into a unique set of beliefs about ourselves\, others and the world\, our ‘Frame of Reference’. This frame is like a distorting lens through which we view life and which gives us a unique personal concept of ‘reality’. Our FoR guides us throughout life unless changed by developing awareness and making decisions to change what we believe. \nIn this session we will review how this model relates to the those on the front-line. We will explore how the components of people’s personality influence their behavior. You will learn how to identify repetitive\, non-productive behavior and how to replace it with more appropriate behavior. \n\n\n\n\n\n\nKey Learning Points:\n\nLearn about three (3) “Emotional States” which govern our Thoughts\, Feelings and Behaviours during any conversation\nUnderstand the three (3) Rules of Communication\nUnderstand how the Drama (Game) Triangle relates to the mind games people play
URL:https://trainwest.ca/event/understanding-people-transactional-analysis-customer-service-training-2/
CATEGORIES:Customer Service Training
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Denver:20191119T080000
DTEND;TZID=America/Denver:20191119T093000
DTSTAMP:20260422T220142
CREATED:20190923T042025Z
LAST-MODIFIED:20190923T043640Z
UID:7037-1574150400-1574155800@trainwest.ca
SUMMARY:Identifying the Reasons People Take Action - Sales Training & Development Program
DESCRIPTION:Seminar Description:\nPeople make decisions based on consequence. These consequences all have a degree of stress\, worry or anxiety associated with them. How long someone has put up with the discomfort dictates the severity of it in their own mind. \nAs experts in our field we may recognize someone who is in discomfort before they do. However\, until an individual admits it\, accepts it\, and is prepared to resolve it\, nothing will happen. \nIn this session\, you will learn the components of stress and how to use specific questioning techniques to uncover those elements. \n\n\n\n\n\n\nKey Learning Points:\n\nUnderstand the three elements of discomfort\, at three moments in time\nLearn how to use a Questioning Process to uncover the real issues causing the discomfort\nLearn techniques on how to work with people to define whether they are curious\, have intent or are prepared to commit.
URL:https://trainwest.ca/event/identifying-the-reasons-people-take-action-sales-training-development-program-2/
CATEGORIES:Sales Training & Development Program
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
END:VCALENDAR