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DTSTART;TZID=UTC:20200519T080000
DTEND;TZID=UTC:20200519T093000
DTSTAMP:20260422T070557
CREATED:20200403T034831Z
LAST-MODIFIED:20200403T034831Z
UID:7323-1589875200-1589880600@trainwest.ca
SUMMARY:Time Management & Delegation - Sales Training & Development Program
DESCRIPTION:Seminar Description:\nFor a professional to become a Pro\, it has been studied that it requires approximately 10\,000 hours. Do you not think these people need time management skills? Time is a non-renewable resource which much be carefully managed. By identifying and focusing on some key activities you should be able to save time\, work smarter not harder and in the end reduce you stress. \nThis session will enable the Sales Professional to identify typical time wasters\, list and describe a variety of techniques for managing time effectively\, define skills involved in delegating and use a matrix of work tasks/activities to facilitate delegation. \n\n\n\n\n\n\nKey Learning Points:\n\nLearn to create a list of activities which waste time in your daily routines\nLearn to create and implement strategies and tactics to improve time management\nLearn to create and implement a matrix to facilitate delegation
URL:https://trainwest.ca/event/time-management-delegation-sales-training-development-program-3/
CATEGORIES:Sales Training & Development Program
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20200515T090000
DTEND;TZID=UTC:20200515T100000
DTSTAMP:20260422T070557
CREATED:20200403T041132Z
LAST-MODIFIED:20200403T041132Z
UID:7356-1589533200-1589536800@trainwest.ca
SUMMARY:Group Coaching Call - Management Training & Development Training
DESCRIPTION:
URL:https://trainwest.ca/event/group-coaching-call-management-training-development-training-3/
CATEGORIES:Group Coaching - Leadership
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20200515T080000
DTEND;TZID=UTC:20200515T090000
DTSTAMP:20260422T070557
CREATED:20200403T040708Z
LAST-MODIFIED:20200403T040708Z
UID:7346-1589529600-1589533200@trainwest.ca
SUMMARY:Group Coaching Call - Sales Training & Development Training
DESCRIPTION:
URL:https://trainwest.ca/event/group-coaching-call-sales-training-development-training-3/
CATEGORIES:Group Coaching - Sales
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20200514T090000
DTEND;TZID=America/Los_Angeles:20200514T100000
DTSTAMP:20260422T070557
CREATED:20200505T053524Z
LAST-MODIFIED:20200505T053901Z
UID:7406-1589446800-1589450400@trainwest.ca
SUMMARY:Remaining Competitive – One-Hour Webinar
DESCRIPTION:How can you remain competitive during a time of crisis? Are you leading change or are you letting change lead you?\nBusiness teams are facing extraordinary challenges. Those that have remained competitive have identified that they must undergo change; they must pivot\, adjust their outlook\, shift priorities\, get buy-in from their team and clients and execute a new strategy. \nBeing able to respond quickly to global events is not so much a skill as it is adaptation. In this One Hour Session we will provide you with the template to build this new strategy\, unique to your business. \nKEY LEARNING POINTS:\n\nLearn and understand the 3 views of change and the steps people go through dealing with change\nUnderstand your role in the change process\nUnderstand why people buy and how to adjust your current outlook\nLean where to shift priorities and how to receive buy-in from your team and customers\nBuild a new strategy to assist in responding quickly to change (both globally and locally)\n\nParticipate from the comfort and safety of your home using our fully interactive webinar software. If you want to be part of a fun\, highly interactive webinar that has you walking away with tools and information you can apply for immediate results\, then this webinar is for you! \nThursday May 14: 9:00AM – 10:00AM (PST)\nPrice: $35 USD \nRegistration Link: \n \nRemaining Competitive – One-Hour Webinar. \n \n 
URL:https://trainwest.ca/event/remaining-competitive-one-hour-webinar-2/
LOCATION:Trainwest – Online Webinar
CATEGORIES:Webinars
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20200512T080000
DTEND;TZID=UTC:20200512T093000
DTSTAMP:20260422T070557
CREATED:20200403T034703Z
LAST-MODIFIED:20200403T034703Z
UID:7321-1589270400-1589275800@trainwest.ca
SUMMARY:Uncovering the Prospect’s Money ‘Issues’ - Sales Training & Development Program
DESCRIPTION:Seminar Description:\nFundamentally there is a difference between how much money people have and how much they are willing to let go. If a prospect cannot (or will not) make the necessary investment to buy your product or service\, it’s better to know sooner rather than later. The way you were brought up does have an influence on you on how you will deal with the prospects money issue. \nIn this session\, you will learn how to overcome the discomfort many salespeople experience when discussing money matters with prospects. You will learn specific questioning techniques to uncover the prospect’s willingness to divulge and ability to release the funds to move forward with the sale. \n\n\n\n\n\n\nKey Learning Points:\n\nLearn techniques on how to get the prospect to reveal how much money they really intend to spend\nLearn the psychological reasons people deal with money the way they do\nLearn the relationship between value\, time\, distress and intent as it relates to peoples willingness to release money
URL:https://trainwest.ca/event/uncovering-the-prospects-money-issues-sales-training-development-program-3/
CATEGORIES:Sales Training & Development Program
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20200505T080000
DTEND;TZID=UTC:20200505T093000
DTSTAMP:20260422T070557
CREATED:20200403T034526Z
LAST-MODIFIED:20200403T034526Z
UID:7319-1588665600-1588671000@trainwest.ca
SUMMARY:Bonding & Rapport - Sales Training & Development Program
DESCRIPTION:Seminar Description:\nDeveloping rapport and creating a bond with a prospect is an integral part being an effective communicator. It is fundamentally integral in creating and developing a mutually trusting and respectful relationship with others. \nTo establish strong bonds\, people must have good communication skills; recognize the verbal and non-verbal signals people are sending and understand you cannot control another’s behaviour\, but can affect their behaviour by the way you respond to them. \n\n\n\n\n\n\nKey Learning Points:\n\nLearn how to Bond & Build Rapport with a Prospect\nLearn the process of how to read body language\nUnderstand the different communication skills and their impact on everyday interactions\nUnderstand how to negotiate with different cultures and generations
URL:https://trainwest.ca/event/bonding-rapport-sales-training-development-program-3/
CATEGORIES:Sales Training & Development Program
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20200501T090000
DTEND;TZID=UTC:20200501T100000
DTSTAMP:20260422T070557
CREATED:20200403T041049Z
LAST-MODIFIED:20200403T041049Z
UID:7354-1588323600-1588327200@trainwest.ca
SUMMARY:Group Coaching Call - Management Training & Development Training
DESCRIPTION:
URL:https://trainwest.ca/event/group-coaching-call-management-training-development-training-2/
CATEGORIES:Group Coaching - Leadership
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20200501T080000
DTEND;TZID=UTC:20200501T090000
DTSTAMP:20260422T070557
CREATED:20200403T040625Z
LAST-MODIFIED:20200403T040625Z
UID:7344-1588320000-1588323600@trainwest.ca
SUMMARY:Group Coaching Call - Sales Training & Development Training
DESCRIPTION:
URL:https://trainwest.ca/event/group-coaching-call-sales-training-development-training-2/
CATEGORIES:Group Coaching - Sales
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20200430T090000
DTEND;TZID=America/Los_Angeles:20200430T100000
DTSTAMP:20260422T070557
CREATED:20200416T174444Z
LAST-MODIFIED:20200416T174954Z
UID:7389-1588237200-1588240800@trainwest.ca
SUMMARY:Remaining Competitive - One-Hour Webinar
DESCRIPTION:How can you remain competitive during a time of crisis? Are you leading change or are you letting change lead you?\nBusiness teams are facing extraordinary challenges. Those that have remained competitive have identified that they must undergo change; they must pivot\, adjust their outlook\, shift priorities\, get buy-in from their team and clients and execute a new strategy. \nBeing able to respond quickly to global events is not so much a skill as it is adaptation. In this One Hour Session we will provide you with the template to build this new strategy\, unique to your business. \nKEY LEARNING POINTS:\n\nLearn and understand the 3 views of change and the steps people go through dealing with change\nUnderstand your role in the change process\nUnderstand why people buy and how to adjust your current outlook\nLean where to shift priorities and how to receive buy-in from your team and customers\nBuild a new strategy to assist in responding quickly to change (both globally and locally)\n\nParticipate from the comfort and safety of your home using our fully interactive webinar software. If you want to be part of a fun\, highly interactive webinar that has you walking away with tools and information you can apply for immediate results\, then this webinar is for you! \nThursday April 30: 9:00AM – 10:00AM (PST)\nPrice: $35 USD \nRegistration Link: \n \nRemaining Competitive – One-Hour Webinar
URL:https://trainwest.ca/event/remaining-competitive-one-hour-webinar/
LOCATION:Trainwest – Online Webinar
CATEGORIES:Webinars
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20200428T080000
DTEND;TZID=UTC:20200428T093000
DTSTAMP:20260422T070557
CREATED:20200403T034244Z
LAST-MODIFIED:20200403T034244Z
UID:7317-1588060800-1588066200@trainwest.ca
SUMMARY:Creating a Prospecting Plan - Sales Training & Development Program
DESCRIPTION:Seminar Description:\nDo you know what it costs you to get out of bed in the morning? How much do you need to sell every day to ensure you are in the black? Growing your territory or book of business requires you to build a plan\, implement that plan\, and fine tune it while you are on the journey. Just like baking a cake\, if you want the cake to turn out time after time\, you must follow the recipe with no deviations. Baking is a form of chemistry and so is a sale. Having the proper recipe for your success requires knowing what your final outcome should look like then working backwards to establish the proper ingredients for success. \nIn this session you will learn how to create a prospecting plan that contains a mix of activities appropriate to you and your market. You will build your recipe for success. \n\n\n\n\n\n\nKey Learning Points:\n\nCalculate what it costs you to get out of bed\nCreate your personal commercial and implement it within the proper prospecting activities and mix for your territory\nCreate and establish a detailed implementation plan for maximize your prospecting success
URL:https://trainwest.ca/event/creating-a-prospecting-plan-sales-training-development-program-4/
CATEGORIES:Sales Training & Development Program
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20200423T080000
DTEND;TZID=UTC:20200423T100000
DTSTAMP:20260422T070557
CREATED:20200403T042354Z
LAST-MODIFIED:20200403T042354Z
UID:7367-1587628800-1587636000@trainwest.ca
SUMMARY:Dealing with Change - Management Training & Development Program
DESCRIPTION:Seminar Description:\nIf companies are to remain competitive in today’s business climate they must undergo change and be able to respond quickly to global\, market or local changes. \nAs a leader you have the responsibility to manage change in your area – to prepare yourself and your team to deal with\, and accept\, what is to come. \nIn this session we will look at 3 views for transforming organizations through change\, review the steps people go through dealing with change and the leaders role in the change process. \n\n\n\n\n\n\nKey Learning Points:\n\nLearn and understand three (3) views of Organizational Change\nUnderstand the steps people go through dealing with change\nUnderstand the leader’s role in the change process\nLearn how best to facilitate change within your team
URL:https://trainwest.ca/event/dealing-with-change-management-training-development-program-4/
CATEGORIES:Management Training & Development
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20200421T080000
DTEND;TZID=UTC:20200421T093000
DTSTAMP:20260422T070557
CREATED:20200403T034031Z
LAST-MODIFIED:20200403T034031Z
UID:7315-1587456000-1587461400@trainwest.ca
SUMMARY:Reviewing Your Values and Beliefs - Sales Training & Development Program
DESCRIPTION:Seminar Description:\nThere are times in your life where you need to sit down and review the values and beliefs you have and make a decision if they are relevant based on your current life situation. When you were young\, you did not have much of a choice which values and beliefs were put into your brain. Some of these values and beliefs\, while you can’t erase them\, may not be relevant for where you are currently in your life. \nThis session will be the beginning of your new values and beliefs journey. We will look at rewriting new beliefs to replace the old. \n\n\n\n\n\n\nKey Learning Points:\n\nUnderstand the relationship between Beliefs\, Attitudes and Actions\nRewrite new beliefs to replace old\nReview the top 10 Characteristics of a “Champion”
URL:https://trainwest.ca/event/reviewing-your-values-and-beliefs-sales-training-development-program/
CATEGORIES:Sales Training & Development Program
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20200417T090000
DTEND;TZID=UTC:20200417T100000
DTSTAMP:20260422T070557
CREATED:20200403T041001Z
LAST-MODIFIED:20200403T041001Z
UID:7352-1587114000-1587117600@trainwest.ca
SUMMARY:Group Coaching Call - Management Training & Development Training
DESCRIPTION:
URL:https://trainwest.ca/event/group-coaching-call-management-training-development-training/
CATEGORIES:Group Coaching - Leadership
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20200417T080000
DTEND;TZID=UTC:20200417T090000
DTSTAMP:20260422T070557
CREATED:20200403T040543Z
LAST-MODIFIED:20200403T040543Z
UID:7342-1587110400-1587114000@trainwest.ca
SUMMARY:Group Coaching Call - Sales Training & Development Training
DESCRIPTION:
URL:https://trainwest.ca/event/group-coaching-call-sales-training-development-training/
CATEGORIES:Group Coaching - Sales
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20200414T080000
DTEND;TZID=UTC:20200414T093000
DTSTAMP:20260422T070557
CREATED:20200403T033732Z
LAST-MODIFIED:20200403T033824Z
UID:7312-1586851200-1586856600@trainwest.ca
SUMMARY:Establishing Goals – Measuring Performance - Sales Training & Development Program
DESCRIPTION:Seminar Description:\nAristotle’s form of final causality is believed to be the origin of goal setting. Aristotle speculated that purpose can cause action and that there is a positive relationship between clearly identified goals and performance. Goal setting involves the development of a plan designed to properly motivate and guide an individual to an end result. In this session we will look at the goal-performance relationship\, criteria needed to establish goals\, how motivational theory can impact goals and individual accountability and the relationship between personal and corporate goals. \n\n\n\n\n\n\nKey Learning Points:\n\nUnderstand the relationship between goals and performance\nCriteria required to establish goals which will be achieved\nHow to hold yourself accountable to achieve the goals committed to
URL:https://trainwest.ca/event/establishing-goals-measuring-performance/
CATEGORIES:Sales Training & Development Program
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20200407T080000
DTEND;TZID=UTC:20200407T093000
DTSTAMP:20260422T070557
CREATED:20200403T033510Z
LAST-MODIFIED:20200403T033510Z
UID:7310-1586246400-1586251800@trainwest.ca
SUMMARY:Remaining Competitive - Sales Training & Development Program
DESCRIPTION:Seminar Description:\nIf you are to remain competitive in today’s sales climate you must undergo change. You must be able to respond quickly to global events in order to remain competitive and survive. Change is inevitable; we can’t get away from it. This change may be relatively minor or quite major but as a sales professional you have the responsibility to manage change in your area\, to prepare yourself and to accept what is to come. People go through transition. In this session we will look at 3 views for transforming yourself through change and review the steps people go through dealing with change. \n\n\n\n\n\n\nKey Learning Points:\n\nLearn and understand the 3 views of organizational change\nUnderstand the steps people go through dealing with change\nUnderstand your role in the change process
URL:https://trainwest.ca/event/remaining-competitive-sales-training-development-program/
CATEGORIES:Sales Training & Development Program
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Vancouver:20200331T080000
DTEND;TZID=America/Vancouver:20200331T093000
DTSTAMP:20260422T070557
CREATED:20200107T043222Z
LAST-MODIFIED:20200107T043222Z
UID:7153-1585641600-1585647000@trainwest.ca
SUMMARY:Understanding How People Make Decisions - Sales Training & Development Program
DESCRIPTION:Seminar Description:\nHow someone makes a buying decision should not be a mystery. Whether you are dealing with an individual\, small to mid-size company or enterprise organization\, understanding the buyer’s decision process earlier rather than later on in the selling cycle helps the sales person be more efficient and effective with their time. Positioning yourself properly in reference to your prospect should increase the likelihood the deal will proceed in a favourable manor. \nIn this session we will review strategies on how to position yourself and company properly in regards to your prospect; understand the prospects cast of characters and influence ability and understand key issues influencing people’s decisions.  You will also learn how to skilfully question prospects to uncover this information. You will learn how to determine the players\, the influence ability of each player\, specific elements of their process\, and the time frame for the decision. \n\n\n\n\n\n\nKey Learning Points:\n\nLearn how to skilfully question prospects to uncover their decision process\nLearn techniques on how to determine who the players are and the influence ability of each player\nLearn strategies and techniques to position your information to deal with the prospects decision process
URL:https://trainwest.ca/event/understanding-how-people-make-decisions-sales-training-development-program-2/
CATEGORIES:Sales Training & Development Program
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Vancouver:20200326T090000
DTEND;TZID=America/Vancouver:20200326T100000
DTSTAMP:20260422T070557
CREATED:20200107T045458Z
LAST-MODIFIED:20200107T045458Z
UID:7178-1585213200-1585216800@trainwest.ca
SUMMARY:Identifying the Reasons People Take Action to Increase Revenue - Customer Service Training
DESCRIPTION:Seminar Description:\nPeople make decisions based on consequence. These consequences all have a degree of stress\, worry or anxiety associated with them. How long someone has put up wit h the discomfort dictates the severity of it in their own mind. As experts in our filed\, we may recognize someone who is in discomfort before they do however until an individual admits it\, accepts it\, is prepared to deal and resolve it\, nothing will happen. \nIn this session\, you will learn the components of stress and how to use specific questioning techniques to uncover those elements. \n\n\n\n\n\n\nKey Learning Points:\n\n\n\nUnderstand the Three elements of Discomfort at three moments in time people have\nLearn how to use a Questioning Process to uncover the real issues causing the discomfort\nLearn technique s on how to work with people to define whether they are curious\, have intent or are prepared to commit.
URL:https://trainwest.ca/event/identifying-the-reasons-people-take-action-to-increase-revenue-customer-service-training/
CATEGORIES:Customer Service Training
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20200325T090000
DTEND;TZID=America/Los_Angeles:20200325T160000
DTSTAMP:20260422T070557
CREATED:20200222T164844Z
LAST-MODIFIED:20200304T043443Z
UID:7253-1585126800-1585152000@trainwest.ca
SUMMARY:Negotiation Skills - 1 Day Workshop
DESCRIPTION:How can you become a better negotiator\nand not react to emotions during the process\nso both parties establish a mutually respective conclusion?\n10 Reasons to Attend this ONE-DAY WORKSHOP: \n\nLearn how to get a good deal and leave the other side thinking they were the ones that negotiated a good deal\nLearn how to setup a WIN/WIN negotiation with different cultures\nUnderstand the different  “wants” and “needs” within each culture\nIdentify 3 emotional states and use them to your advantage\nUnderstand how to use Transaction Analysis in sales and why its important\nLearn key preparation techniques before a negotiation\nEstablish a Sales Process to prevent winging it\nLearn how to overcome prospects objections\nLearn and use the rules of communication and engagement with each culture (huge key!)\nRecognise the games buyers use against you\n\nIf you want to be part of a fun\, highly interactive workshop that has you walking away with tools and information you can apply for immediate results\, then this workshop is for you! \nLunch and Training Materials included. For those not available to attend in person you can also attend this session via Live Webinar.
URL:https://trainwest.ca/event/negotiation-skills-1-day-workshop/
LOCATION:Trainwest (Burnaby Office)\, 110-4170 STILL CREEK DRIVE\, BURNABY\, British Columbia\, V5C6C6\, Canada
CATEGORIES:Workshop
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Vancouver:20200324T080000
DTEND;TZID=America/Vancouver:20200324T093000
DTSTAMP:20260422T070557
CREATED:20200107T043025Z
LAST-MODIFIED:20200107T043025Z
UID:7151-1585036800-1585042200@trainwest.ca
SUMMARY:Identifying the Reasons People Take Action - Sales Training & Development Program
DESCRIPTION:Seminar Description:\nPeople make decisions based on consequence. These consequences all have a degree of stress\, worry or anxiety associated with them. How long someone has put up with the discomfort dictates the severity of it in their own mind. \nAs experts in our field we may recognize someone who is in discomfort before they do. However\, until an individual admits it\, accepts it\, and is prepared to resolve it\, nothing will happen. \nIn this session\, you will learn the components of stress and how to use specific questioning techniques to uncover those elements. \n\n\n\n\n\n\nKey Learning Points:\n\nUnderstand the three elements of discomfort\, at three moments in time\nLearn how to use a Questioning Process to uncover the real issues causing the discomfort\nLearn techniques on how to work with people to define whether they are curious\, have intent or are prepared to commit.
URL:https://trainwest.ca/event/identifying-the-reasons-people-take-action-sales-training-development-program-3/
CATEGORIES:Sales Training & Development Program
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Vancouver:20200319T090000
DTEND;TZID=America/Vancouver:20200319T100000
DTSTAMP:20260422T070557
CREATED:20200107T045018Z
LAST-MODIFIED:20200107T045018Z
UID:7176-1584608400-1584612000@trainwest.ca
SUMMARY:Presentation Skills - Customer Service Training
DESCRIPTION:Seminar Description:\nAs a Customer Service Professional you may have the technical experience in your role\, but do you have the ability to effectively communicate the message you are trying to achieve. \nWe will review how to effectively communicate with your audience\, learn how to tell great stories to convey your message and understand the 4 key elements of a great presentation; Know\, Feel\, Say and Do. We will also review the keys to a presenter’s effective body language\, voice and visual aids. At the end of this session you will have the tools to be a better\, more confident and effective presenter. \n\n\n\n\n\n\nKey Learning Points:\n\nLearn and understand the four (4) Key Elements of a Great Presentation\nLearn how to use the proper visual aids to enhance your presentation\nLearn the Top Ten (10) Tips to become a more Effective Presenter
URL:https://trainwest.ca/event/presentation-skills-customer-service-training-3/
CATEGORIES:Customer Service Training
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Vancouver:20200318T130000
DTEND;TZID=America/Vancouver:20200318T150000
DTSTAMP:20260422T070557
CREATED:20200107T043831Z
LAST-MODIFIED:20200107T043831Z
UID:7159-1584536400-1584543600@trainwest.ca
SUMMARY:Goal Setting – Accountability – Evaluation - Management Training & Development Program
DESCRIPTION:Seminar Description:\nAristotle’s form of final causality is believed to be the origin of goal setting. Aristotle speculated that purpose can cause action and that there is a positive relationship  between clearly identified goals and performance. Goal setting involves the development of a plan designed to properly motivate and guide an individual to an end result. \nIn this session we will look at the goal-performance relationship\, criteria needed to establish goals\, how motivational theory can impact goals and individual accountability and  the relationship between personal and corporate goals. \n\n\n\n\n\n\nKey Learning Points:\n\nLearn and understand “Motivational Theory”\nUnderstand the relationship between goals and performance\nUnderstand the criteria required to establish goals which will be achieved\nLearn how to hold yourself (and others) accountable to achieve the goals committed to
URL:https://trainwest.ca/event/goal-setting-accountability-evaluation-management-training-development-program-3/
CATEGORIES:Management Training & Development
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Vancouver:20200317T080000
DTEND;TZID=America/Vancouver:20200317T093000
DTSTAMP:20260422T070557
CREATED:20200107T042918Z
LAST-MODIFIED:20200107T042918Z
UID:7149-1584432000-1584437400@trainwest.ca
SUMMARY:Rules of Engagement with People - Sales Training & Development Program
DESCRIPTION:Seminar Description:\nHaving mutually respective interactions with others is a goal we all should be striving for\, yet why is “manipulation” part of everyday human interaction? To mitigate this manipulation in interactions\, it is essential that every person be on the same page. This starts by establishing mutually respective rules of engagement. Since we can’t control others behaviours\, we need to realize that we must be the one to ensure rules are established. \nEstablishing rules is not a hard process\, but consistency in its implementation is. \n\n\n\n\n\n\nKey Learning Points:\n\nLearn the key steps in establishing rules of engagement\nRecognize when rules should be implemented and followed\nLearn how to hold people accountable to the rules\nLearn how to take control (and remain in control) of the interaction
URL:https://trainwest.ca/event/rules-of-engagement-with-people-sales-training-development-program-3/
CATEGORIES:Sales Training & Development Program
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Vancouver:20200312T090000
DTEND;TZID=America/Vancouver:20200312T100000
DTSTAMP:20260422T070557
CREATED:20200107T044814Z
LAST-MODIFIED:20200107T044814Z
UID:7174-1584003600-1584007200@trainwest.ca
SUMMARY:Rules of CSR Engagements - Customer Service Training
DESCRIPTION:Seminar Description:\nHaving mutually respective interactions with others is a goal we all should be striving for\, yet why is “manipulation” part of everyday human interaction? To mitigate this manipulation in interactions\, it is essential that every person be on the same page. This starts by establishing mutually respective rules of engagement. Since we can’t control others behaviours\, we need to realize that we must be the one to ensure rules are established. \nEstablishing rules is not a hard process\, but consistency in its implementation is. \n\n\n\n\n\n\nKey Learning Points:\n\nLearn the key steps in establishing rules of engagement\nRecognize when rules should be implemented and followed\nLearn how to hold people accountable to the rules\nLearn how to take control (and remain in control) of the interaction
URL:https://trainwest.ca/event/rules-of-csr-engagements-customer-service-training-3/
CATEGORIES:Customer Service Training
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Vancouver:20200310T080000
DTEND;TZID=America/Vancouver:20200310T093000
DTSTAMP:20260422T070557
CREATED:20200107T042644Z
LAST-MODIFIED:20200107T042644Z
UID:7147-1583827200-1583832600@trainwest.ca
SUMMARY:Understanding Behavioural Styles to Improve Results & Grow Business - Sales Training & Development Program
DESCRIPTION:Seminar Description:\nWe all have our personal ways of behaving in different situations. Typically we act routinely\, repeating our adapted ways of doing things since it is easier to repeat our adapted ways than to learn new ways. As people\, we attempt to predict situations unconsciously\, and to do things in ways we found to work in different situations in the past. We form opinions of others almost immediately whether we want to or not. \nAre you sure you’re dealing with people in the way they wish to be treated and appreciated? Do you want to have a positive impact on your bottom line by understanding people’s behavioural styles? \nIn this session\, you will gain a deeper insight into understanding different behavioural styles that will help you deal with\, motivate\, negotiate to and lead each type of individual. \n\n\n\n\n\n\nKey Learning Points:\n\nLearn a model that identifies the main behavioural styles to facilitate interaction with people and prepare us to more effectively management motivate other people\nLearn techniques that will help you understand those in your business so you can focus on growing your business\nLearn about factors which motivate the different behavioural styles to help you be more effective negotiating with each style
URL:https://trainwest.ca/event/understanding-behavioural-styles-to-improve-results-grow-business-sales-training-development-program-3/
CATEGORIES:Sales Training & Development Program
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Vancouver:20200303T090000
DTEND;TZID=America/Vancouver:20200303T100000
DTSTAMP:20260422T070557
CREATED:20200107T044715Z
LAST-MODIFIED:20200107T044715Z
UID:7172-1583226000-1583229600@trainwest.ca
SUMMARY:Communicating using Appropriate Technologies - Customer Service Training
DESCRIPTION:Seminar Description:\nAs every day progresses there are newer forms of technology that have the power to enhance (or hinder) our communication with others. So how can we ensure we use them to our advantage? People want to he heard and understood and want communication in the method they prefer\, not the method the sender prefers. \nAre you really delivering and receiving messages in the best possible way? \nIn this section we will review a series of tips that will help you get the most out of some key communication technologies. \n\n\n\n\n\n\nKey Learning Points:\n\nReview ten (10) Key Communication Technologies\nLearn how to get the most out of Key Communication Technologies\nLearn how using a balanced use of technology can affect communication positively
URL:https://trainwest.ca/event/communicating-using-appropriate-technologies-customer-service-training-3/
CATEGORIES:Customer Service Training
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Vancouver:20200303T080000
DTEND;TZID=America/Vancouver:20200303T093000
DTSTAMP:20260422T070557
CREATED:20200107T042426Z
LAST-MODIFIED:20200107T042426Z
UID:7145-1583222400-1583227800@trainwest.ca
SUMMARY:Fundamentals of Reading Body Language (Part 2) - Sales Training & Development Training
DESCRIPTION:Seminar Description:\n\n\n\nIn this session\, learn why reading and understanding body language is essential in sales. \n\n\n\n\n\n\nKey Learning Points:\n\nHow and why reading body language can help you increase your sales.\nLearn why eye contact is so important and the meaning of gaze behaviour\nLearn 10 essentials for reading people\nUnderstand why and how handshakes can make or break your sale
URL:https://trainwest.ca/event/fundamentals-of-reading-body-language-part-2-sales-training-development-training/
CATEGORIES:Sales Training & Development Program
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Vancouver:20200220T090000
DTEND;TZID=America/Vancouver:20200220T100000
DTSTAMP:20260422T070557
CREATED:20200107T044540Z
LAST-MODIFIED:20200107T044540Z
UID:7170-1582189200-1582192800@trainwest.ca
SUMMARY:Front Line Questioning Techniques - Customer Service Training
DESCRIPTION:Seminar Description:\nQuestions uncover Intent vs Commitment; the purpose is to focus on communication and gather data. \nAs someone who is the Customer Service Field\, if you truly wish to understand people\, you must be able to distinguish between what is being said vs. what is not being said – we should be constantly striving for clarity and not accept vagueness. Having good skills in this area will help you minimize the risk you will say something you might later regret. \nEven though questioning is a big part of Customer Service\, unless you can reflectively listen\, synthesize what is being said and accurately summarize what has transpired\, you will potentially miss the real issue(s). \n\n\n\n\n\n\nKey Learning Points:\n\nLearn an active and inquisitive conversational style questioning technique where the CSR guides prospect through issue solving\nLearn techniques on how to identify\, evaluate and resolve the real issues people have\nLearn how to move people from the stages of ‘Curiosity’ to ‘Intent’ to ‘Commitment’
URL:https://trainwest.ca/event/front-line-questioning-techniques-customer-service-training-3/
CATEGORIES:Customer Service Training
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Vancouver:20200219T130000
DTEND;TZID=America/Vancouver:20200219T150000
DTSTAMP:20260422T070557
CREATED:20200107T043714Z
LAST-MODIFIED:20200107T043714Z
UID:7157-1582117200-1582124400@trainwest.ca
SUMMARY:Dealing with Change - Management Training & Development Program
DESCRIPTION:Seminar Description:\nIf companies are to remain competitive in today’s business climate they must undergo change and be able to respond quickly to global\, market or local changes. \nAs a leader you have the responsibility to manage change in your area – to prepare yourself and your team to deal with\, and accept\, what is to come. \nIn this session we will look at 3 views for transforming organizations through change\, review the steps people go through dealing with change and the leaders role in the change process. \n\n\n\n\n\n\nKey Learning Points:\n\nLearn and understand three (3) views of Organizational Change\nUnderstand the steps people go through dealing with change\nUnderstand the leader’s role in the change process\nLearn how best to facilitate change within your team
URL:https://trainwest.ca/event/dealing-with-change-management-training-development-program-3/
CATEGORIES:Management Training & Development
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Vancouver:20200218T080000
DTEND;TZID=America/Vancouver:20200218T093000
DTSTAMP:20260422T070557
CREATED:20200107T041538Z
LAST-MODIFIED:20200107T041538Z
UID:7143-1582012800-1582018200@trainwest.ca
SUMMARY:Psychology of Sales - Sales Training & Development Program
DESCRIPTION:Seminar Description:\nMuch of our personality is shaped by early childhood influences and teachings – messages that we carry with us throughout our lives. Here you will learn about the foundations of Transactional Analysis (TA)\, a model for understanding human personality\, relationships & communication. \nAll our early life experiences are assembled into a unique set of beliefs about ourselves\, others and the world\, our “Frame of Reference (FoR).” This frame is like a distorting lens through which we view life and which gives us a unique personal concept of “reality.”Our FoR guides us throughout life unless changed by developing awareness and making decisions to change what we believe. \nIn this session we will review how this model relates to the selling profession. We will explore how the components of people’s personality influence their behaviour and will learn how to identify repetitive\, non-productive behaviour and replace it with more appropriate behaviour. \n\n\n\n\n\n\nKey Learning Points:\n\nUnderstand the basics of Transactional Analysis (TA) and how it applies to sales\nLearn three (3) Emotional States that influence negotiations\nUnderstand three (3) Rules of Communication\nUnderstand the Drama (Game) Triangle and how it influences the mind games people play
URL:https://trainwest.ca/event/psychology-of-sales-sales-training-development-program-2/
CATEGORIES:Sales Training & Development Program
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
END:VCALENDAR