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X-WR-CALDESC:Events for Trainwest Online Academy
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BEGIN:VEVENT
DTSTART;TZID=UTC:20210518T080000
DTEND;TZID=UTC:20210518T093000
DTSTAMP:20260421T045434
CREATED:20210329T183924Z
LAST-MODIFIED:20210329T183924Z
UID:7945-1621324800-1621330200@trainwest.ca
SUMMARY:Rules of Engagement with People - Sales Training & Development Program
DESCRIPTION:Seminar Description:\nHaving mutually respective interactions with others is a goal we all should be striving for\, yet why is “manipulation” part of everyday human interaction? To mitigate this manipulation in interactions\, it is essential that every person be on the same page. This starts by establishing mutually respective rules of engagement. Since we can’t control others behaviours\, we need to realize that we must be the one to ensure rules are established. \nEstablishing rules is not a hard process\, but consistency in its implementation is.  \nKey Learning Points: \n\nLearn the key steps in establishing rules of engagement\nRecognize when rules should be implemented and followed/li>\nLearn how to hold people accountable to the rules\nLearn how to take control (and remain in control) of the interaction
URL:https://trainwest.ca/event/rules-of-engagement-with-people-sales-training-development-program-6/
LOCATION:Trainwest – Online Webinar
CATEGORIES:Sales Training & Development Program
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20210514T090000
DTEND;TZID=UTC:20210514T100000
DTSTAMP:20260421T045434
CREATED:20210329T191046Z
LAST-MODIFIED:20210329T191046Z
UID:7985-1620982800-1620986400@trainwest.ca
SUMMARY:Group Coaching Call – Management Training & Development Training
DESCRIPTION:
URL:https://trainwest.ca/event/group-coaching-call-management-training-development-training-26/
LOCATION:Trainwest – Online Webinar
CATEGORIES:Group Coaching - Leadership
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20210514T080000
DTEND;TZID=UTC:20210514T090000
DTSTAMP:20260421T045434
CREATED:20210329T172012Z
LAST-MODIFIED:20210329T172012Z
UID:7915-1620979200-1620982800@trainwest.ca
SUMMARY:Group Coaching Call – Sales Training & Development Training
DESCRIPTION:
URL:https://trainwest.ca/event/group-coaching-call-sales-training-development-training-26/
LOCATION:Trainwest – Online Webinar
CATEGORIES:Group Coaching - Sales
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20210512T090000
DTEND;TZID=UTC:20210512T100000
DTSTAMP:20260421T045434
CREATED:20210329T190054Z
LAST-MODIFIED:20210329T190054Z
UID:7965-1620810000-1620813600@trainwest.ca
SUMMARY:Dealing with ‘Unreasonable’ People - Customer Service Training Program
DESCRIPTION:Seminar Description:\nCustomer service providers often are the first people having to deal with angry\, upset or unreasonable people. This session will look at what makes people “Unreasonable” and how we can react to turn the situation around. \nWe will examine how we can use proven Trainwest Psychological Strategies & Techniques to institute a sequence of events to resolve the situation.
URL:https://trainwest.ca/event/dealing-with-unreasonable-people-customer-service-training-program/
LOCATION:Trainwest – Online Webinar
CATEGORIES:Customer Service Training
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20210511T080000
DTEND;TZID=UTC:20210511T093000
DTSTAMP:20260421T045434
CREATED:20210329T183736Z
LAST-MODIFIED:20210329T183736Z
UID:7943-1620720000-1620725400@trainwest.ca
SUMMARY:Interactive / Practice / Role-Play - Sales Training & Development Program
DESCRIPTION:
URL:https://trainwest.ca/event/interactive-practice-role-play-sales-training-development-program/
LOCATION:Trainwest – Online Webinar
CATEGORIES:Sales Training & Development Program
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20210504T080000
DTEND;TZID=UTC:20210504T093000
DTSTAMP:20260421T045434
CREATED:20210329T183616Z
LAST-MODIFIED:20210329T183616Z
UID:7941-1620115200-1620120600@trainwest.ca
SUMMARY:Goal Setting – Accountability – Evaluation - Sales Training & Development Program
DESCRIPTION:Seminar Description:\nAristotle’s form of final causality is believed to be the origin of goal setting. Aristotle speculated that purpose can cause action and that there is a positive relationship  between clearly identified goals and performance. Goal setting involves the development of a plan designed to properly motivate and guide an individual to an end result. \nIn this session we will look at the goal-performance relationship\, criteria needed to establish goals\, how motivational theory can impact goals and individual accountability and  the relationship between personal and corporate goals. \nKey Learning Points: \n\nLearn and understand “Motivational Theory”\nUnderstand the relationship between goals and performance/li>\nUnderstand the criteria required to establish goals which will be achieved\nLearn how to hold yourself (and others) accountable to achieve the goals committed to
URL:https://trainwest.ca/event/goal-setting-accountability-evaluation-sales-training-development-program/
LOCATION:Trainwest – Online Webinar
CATEGORIES:Sales Training & Development Program
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20210430T090000
DTEND;TZID=UTC:20210430T100000
DTSTAMP:20260421T045434
CREATED:20210329T191016Z
LAST-MODIFIED:20210329T191016Z
UID:7983-1619773200-1619776800@trainwest.ca
SUMMARY:Group Coaching Call – Management Training & Development Training
DESCRIPTION:
URL:https://trainwest.ca/event/group-coaching-call-management-training-development-training-25/
LOCATION:Trainwest – Online Webinar
CATEGORIES:Group Coaching - Leadership
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20210430T080000
DTEND;TZID=UTC:20210430T090000
DTSTAMP:20260421T045434
CREATED:20210329T165502Z
LAST-MODIFIED:20210329T165502Z
UID:7913-1619769600-1619773200@trainwest.ca
SUMMARY:Group Coaching Call – Sales Training & Development Training
DESCRIPTION:
URL:https://trainwest.ca/event/group-coaching-call-sales-training-development-training-25/
LOCATION:Trainwest – Online Webinar
CATEGORIES:Group Coaching - Sales
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20210429T090000
DTEND;TZID=UTC:20210429T100000
DTSTAMP:20260421T045434
CREATED:20210329T185957Z
LAST-MODIFIED:20210329T185957Z
UID:7963-1619686800-1619690400@trainwest.ca
SUMMARY:Understanding People - Customer Service Training Program
DESCRIPTION:Seminar Description:\nTo be an individual on the front-line we need a slight edge to better connect with people; understanding our customers is central to helping them with their problems. Much of our personality is shaped by early childhood influences and teachings – messages that we carry with us throughout our lives. Here you will learn about the foundations of Transactional Analysis\, a model for Understanding Human Personality\, Relationships and Communication. \nAll our early life experiences are assembled into a unique set of beliefs about ourselves\, others and the world\, our ‘Frame of Reference’. This frame is like a distorting lens through which we view life and which gives us a unique personal concept of ‘reality’. Our FoR guides us throughout life unless changed by developing awareness and making decisions to change what we believe. \nIn this session we will review how this model relates to the those on the front-line. We will explore how the components of people’s personality influence their behavior. You will learn how to identify repetitive\, non-productive behavior and how to replace it with more appropriate behavior.
URL:https://trainwest.ca/event/understanding-people-customer-service-training-program/
LOCATION:Trainwest – Online Webinar
CATEGORIES:Customer Service Training
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20210428T080000
DTEND;TZID=UTC:20210428T100000
DTSTAMP:20260421T045434
CREATED:20210329T190702Z
LAST-MODIFIED:20210329T190702Z
UID:7975-1619596800-1619604000@trainwest.ca
SUMMARY:Interviewing – Management Training & Development Program
DESCRIPTION:Seminar Description:\nA successful interview should be a two-way conversation. Your goal is to find the best qualified applicant for a specific job and provide accurate and appropriate information. Doing a good job of conducting employment interviews and evaluating applicants takes more time than having an informal conversation. It requires training in questioning skills and listening techniques for uncovering the truth. Having a structured approach for interviewing applicants is a must. \nKey Learning Points: \n\nLearn the “Goals” of interviewing\nLearn a process of structuring the interview for success\nLearn how to use different interview questioning styles to uncover the “reality”
URL:https://trainwest.ca/event/interviewing-management-training-development-program-4/
LOCATION:Trainwest – Online Webinar
CATEGORIES:Management Training & Development
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20210427T080000
DTEND;TZID=UTC:20210427T093000
DTSTAMP:20260421T045434
CREATED:20210329T174828Z
LAST-MODIFIED:20210329T174842Z
UID:7939-1619510400-1619515800@trainwest.ca
SUMMARY:Life Lessons From Inspirational Leaders - Sales Training & Development Program
DESCRIPTION:Seminar Description:\nThere are inspirational leaders we all know of or have heard of who we can learn from. When you think of inspirational leaders\, who comes to mind? These  inspirational leaders can teach us life lessons if we keep our mind open and are willing to let others in. These individuals inspire us all to achieve more\, make the world a better place\, and to never give up on our dreams\, no matter how big or small they may be. \nIn this session we will review life lessons from others and see how you can implement into your daily activities
URL:https://trainwest.ca/event/life-lessons-from-inspirational-leaders-sales-training-development-program/
LOCATION:Trainwest – Online Webinar
CATEGORIES:Sales Training & Development Program
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20210420T080000
DTEND;TZID=UTC:20210420T093000
DTSTAMP:20260421T045434
CREATED:20210329T174254Z
LAST-MODIFIED:20210329T174417Z
UID:7936-1618905600-1618911000@trainwest.ca
SUMMARY:Creating a Strong Bond & Rapport With Others - Sales Training & Development Program
DESCRIPTION:Seminar Description:\nDeveloping rapport and creating a bond with a prospect is an integral part being an effective communicator. It is fundamentally integral in creating and developing a mutually trusting and respectful relationship with others. \nTo establish strong bonds\, people must have good communication skills; recognize the verbal and non-verbal signals people are sending and understand you cannot control another’s behaviour\, but can affect their behaviour by the way you respond to them. \nKey Learning Points: \n\nLearn how to Bond & Build Rapport with a Prospect/li>\nLearn the process of how to read body language\nUnderstand the different communication skills and their impact on everyday interactions\nUnderstand how to negotiate with different cultures and generations
URL:https://trainwest.ca/event/creating-a-strong-bond-rapport-with-others-sales-training-development-program/
LOCATION:Trainwest – Online Webinar
CATEGORIES:Sales Training & Development Program
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20210416T090000
DTEND;TZID=UTC:20210416T100000
DTSTAMP:20260421T045434
CREATED:20210329T190947Z
LAST-MODIFIED:20210329T190947Z
UID:7981-1618563600-1618567200@trainwest.ca
SUMMARY:Group Coaching Call – Management Training & Development Training
DESCRIPTION:
URL:https://trainwest.ca/event/group-coaching-call-management-training-development-training-24/
LOCATION:Trainwest – Online Webinar
CATEGORIES:Group Coaching - Leadership
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20210416T080000
DTEND;TZID=UTC:20210416T090000
DTSTAMP:20260421T045434
CREATED:20210329T165420Z
LAST-MODIFIED:20210329T165420Z
UID:7911-1618560000-1618563600@trainwest.ca
SUMMARY:Group Coaching Call – Sales Training & Development Training
DESCRIPTION:
URL:https://trainwest.ca/event/group-coaching-call-sales-training-development-training-24/
LOCATION:Trainwest – Online Webinar
CATEGORIES:Group Coaching - Sales
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20210415T090000
DTEND;TZID=UTC:20210415T100000
DTSTAMP:20260421T045434
CREATED:20210329T185852Z
LAST-MODIFIED:20210329T185852Z
UID:7961-1618477200-1618480800@trainwest.ca
SUMMARY:Understanding Personality\, Persuasion & Dealing with Different Generations - Customer Service Training Program
DESCRIPTION:Seminar Description:\nTypically\, people are more comfortable interacting with people who are like themselves.  In this session\, we’ll examine peoples’ communication preferences to improve understanding and communication with both internal and external customers. \nUsing the Extended DISC behavioral profile\, we start by examining the four quadrants and our own preferences. We will learn the differences of the four styles\, how to quickly identify a person’s dominant style\, and the basis of communicating with each one.  Once identified\, we can modify our styles to customers to facilitate optimum communication. \nWe will learn how to avoid conflict with other styles\, make better decisions on how to deal with people\, help you make a positive impact on your performance with others\, and give you techniques you can use immediately to help you deal with your customers the way they want to be treated
URL:https://trainwest.ca/event/understanding-personality-persuasion-dealing-with-different-generations-customer-service-training-program/
LOCATION:Trainwest – Online Webinar
CATEGORIES:Customer Service Training
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20210413T080000
DTEND;TZID=UTC:20210413T093000
DTSTAMP:20260421T045434
CREATED:20210329T172841Z
LAST-MODIFIED:20210329T173220Z
UID:7930-1618300800-1618306200@trainwest.ca
SUMMARY:Uncovering the Prospect’s Money ‘Issues’ - Sales Training & Development Program
DESCRIPTION:Seminar Description:\nFundamentally there is a difference between how much money people have and how much they are willing to let go. If a prospect cannot (or will not) make the necessary investment to buy your product or service\, it’s better to know sooner rather than later. The way you were brought up does have an influence on you on how you will deal with the prospects money issue. \nIn this session\, you will learn how to overcome the discomfort many salespeople experience when discussing money matters with prospects. You will learn specific questioning techniques to uncover the prospect’s willingness to divulge and ability to release the funds to move forward with the sale. \nKey Learning Points: \n\nLearn techniques on how to get the prospect to reveal how much money they really intend to spend\nLearn the psychological reasons people deal with money the way they do\nLearn the relationship between value\, time\, distress and intent as it relates to peoples willingness to release money
URL:https://trainwest.ca/event/uncovering-the-prospects-money-issues-sales-training-development-program-4/
LOCATION:Trainwest – Online Webinar
CATEGORIES:Sales Training & Development Program
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20210406T080000
DTEND;TZID=UTC:20210406T093000
DTSTAMP:20260421T045434
CREATED:20210329T172524Z
LAST-MODIFIED:20210329T172656Z
UID:7923-1617696000-1617701400@trainwest.ca
SUMMARY:Understanding the DISC Model – Sales Training & Development Program
DESCRIPTION:Seminar Description:\nWe all have our personal ways of behaving in different situations. Typically we act routinely\, repeating our adapted ways of doing things since it is easier to repeat our adapted ways than to learn new ways. As people\, we attempt to predict situations unconsciously\, and to do things in ways we found to work in different situations in the past. We form opinions of others almost immediately whether we want to or not. \nAre you sure you’re dealing with people in the way they wish to be treated and appreciated? Do you want to have a positive impact on your bottom line by understanding people’s behavioural styles? \nIn this session\, you will gain a deeper insight into understanding different behavioural styles that will help you deal with\, motivate\, negotiate to and lead each type of individual. \nKey Learning Points: \n\nLearn a model that identifies the main behavioural styles to facilitate interaction with people and prepare us to more effectively management motivate other people\nLearn techniques that will help you understand those in your business so you can focus on growing your business\nLearn about factors which motivate the different behavioural styles to help you be more effective negotiating with each style
URL:https://trainwest.ca/event/understanding-the-disc-model-sales-training-development-program/
LOCATION:Trainwest – Online Webinar
CATEGORIES:Sales Training & Development Program
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20210401T090000
DTEND;TZID=UTC:20210401T100000
DTSTAMP:20260421T045434
CREATED:20210329T185751Z
LAST-MODIFIED:20210329T185751Z
UID:7959-1617267600-1617271200@trainwest.ca
SUMMARY:Defining Excellent Customer Service - Customer Service Training Program
DESCRIPTION:Seminar Description:\nYou have decided that today is the day you want to take your customer service skills to the next level. Saying you want to improve is easy\, but do you know what direction you want to go? Do you have a clear definition of what excellence customer service looks like? \nIn this session we will uncover what the definition of “Excellent” customer service is\, uncover what “Poor” Customer service is and look at developing a road map to keep you on the process of continuous improvement.
URL:https://trainwest.ca/event/defining-excellent-customer-service-customer-service-training-program/
LOCATION:Trainwest – Online Webinar
CATEGORIES:Customer Service Training
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20210331T130000
DTEND;TZID=UTC:20210331T150000
DTSTAMP:20260421T045434
CREATED:20210222T033740Z
LAST-MODIFIED:20210222T033740Z
UID:7860-1617195600-1617202800@trainwest.ca
SUMMARY:Leadership Roles – What is a “Coach” Role – Management Training & Development Program
DESCRIPTION:
URL:https://trainwest.ca/event/leadership-roles-what-is-a-coach-role-management-training-development-program-2/
LOCATION:Trainwest – Online Webinar
CATEGORIES:Management Training & Development
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20210330T080000
DTEND;TZID=UTC:20210330T093000
DTSTAMP:20260421T045434
CREATED:20210226T050150Z
LAST-MODIFIED:20210226T050150Z
UID:7877-1617091200-1617096600@trainwest.ca
SUMMARY:Negotiation and Money – Sales Training & Development Program
DESCRIPTION:
URL:https://trainwest.ca/event/negotiation-and-money-sales-training-development-program/
LOCATION:Trainwest – Online Webinar
CATEGORIES:Sales Training & Development Program
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20210326T090000
DTEND;TZID=UTC:20210326T100000
DTSTAMP:20260421T045434
CREATED:20210301T045755Z
LAST-MODIFIED:20210301T045755Z
UID:7893-1616749200-1616752800@trainwest.ca
SUMMARY:How Identifying The Reasons People Take Action Can Positively Effect Your Revenue
DESCRIPTION:Seminar Description: \nPeople make decisions based on consequence. These consequences all have a degree of stress\, worry or anxiety associated with them. How long someone has put up wit h the discomfort dictates the severity of it in their own mind. As experts in our filed\, we may recognize someone who is in discomfort before they do however until an individual admits it\, accepts it\, is prepared to deal and resolve it\, nothing will happen. In this session\, you will learn the components of stress and how to use specific questioning techniques to uncover those elements. \nKey Learning Points: \n\nUnderstand the Three elements of Discomfort at three mom ents in time people have\nLearn how to use a Questioning Process to uncover  the real issues causing the discomfort\nLearn technique s on how to work with people to define whether they are curious\, have intent or are prepared to commit
URL:https://trainwest.ca/event/how-identifying-the-reasons-people-take-action-can-positively-effect-your-revenue/
LOCATION:Trainwest – Online Webinar
CATEGORIES:Customer Service Training
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20210323T080000
DTEND;TZID=UTC:20210323T093000
DTSTAMP:20260421T045434
CREATED:20210226T050019Z
LAST-MODIFIED:20210226T050019Z
UID:7875-1616486400-1616491800@trainwest.ca
SUMMARY:Understanding How People Make Decisions – Sales Training & Development Program
DESCRIPTION:Seminar Description:\nHow someone makes a buying decision should not be a mystery. Whether you are dealing with an individual\, small to mid-size company or enterprise organization\, understanding the buyer’s decision process earlier rather than later on in the selling cycle helps the sales person be more efficient and effective with their time. Positioning yourself properly in reference to your prospect should increase the likelihood the deal will proceed in a favorable manor. \nIn this session we will review strategies on how to position yourself and company properly in regards to your prospect; understand the prospects cast of characters and influence ability and understand key issues influencing people’s decisions.  You will also learn how to skillfully question prospects to uncover this information. You will learn how to determine the players\, the influence ability of each player\, specific elements of their process\, and the time frame for the decision. \nKey Learning Points: \n\nLearn how to skillfully question prospects to uncover their decision process\nLearn techniques on how to determine who the players are and the influence ability of each player/li>\nLearn strategies and techniques to position your information to deal with the prospects decision process
URL:https://trainwest.ca/event/understanding-how-people-make-decisions-sales-training-development-program-4/
LOCATION:Trainwest – Online Webinar
CATEGORIES:Sales Training & Development Program
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20210319T090000
DTEND;TZID=UTC:20210319T100000
DTSTAMP:20260421T045434
CREATED:20210222T032716Z
LAST-MODIFIED:20210222T032716Z
UID:7858-1616144400-1616148000@trainwest.ca
SUMMARY:Group Coaching Call – Management Training & Development Training
DESCRIPTION:
URL:https://trainwest.ca/event/group-coaching-call-management-training-development-training-23/
LOCATION:Trainwest – Online Webinar
CATEGORIES:Group Coaching - Leadership
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20210319T080000
DTEND;TZID=UTC:20210319T170000
DTSTAMP:20260421T045434
CREATED:20210301T045520Z
LAST-MODIFIED:20210301T045520Z
UID:7891-1616140800-1616173200@trainwest.ca
SUMMARY:Presentation Skills - Customer Service Training
DESCRIPTION:Seminar Description: \nAs a Customer Service Professional you may have the technical experience in your role\, but do you have the ability to effectively communicate the message you are trying to achieve. \nWe will review how to effectively communicate with your audience\, learn how to tell great stories to convey your message and understand the 4 key elements of a great presentation; Know\, Feel\, Say and Do. We will also review the keys to a presenter’s effective body language\, voice and visual aids. At the end of this session you will have the tools to be a better\, more confident and effective presenter. \nKey Learning Points: \n\nLearn and understand the four (4) Key Elements of a Great Presentation\nLearn how to use the proper visual aids to enhance your presentation\nLearn the Top Ten (10) Tips to become a more Effective Presenter
URL:https://trainwest.ca/event/presentation-skills-customer-service-training-4/
LOCATION:Trainwest – Online Webinar
CATEGORIES:Customer Service Training
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20210319T080000
DTEND;TZID=UTC:20210319T090000
DTSTAMP:20260421T045434
CREATED:20210222T032549Z
LAST-MODIFIED:20210222T032549Z
UID:7853-1616140800-1616144400@trainwest.ca
SUMMARY:Group Coaching Call – Sales Training & Development Training
DESCRIPTION:
URL:https://trainwest.ca/event/group-coaching-call-sales-training-development-training-23/
LOCATION:Trainwest – Online Webinar
CATEGORIES:Group Coaching - Sales
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20210316T080000
DTEND;TZID=UTC:20210316T093000
DTSTAMP:20260421T045434
CREATED:20210226T045822Z
LAST-MODIFIED:20210226T045822Z
UID:7873-1615881600-1615887000@trainwest.ca
SUMMARY:Questioning Techniques – Sales Training & Development Program
DESCRIPTION:Seminar Description:\nQuestions uncover intent vs commitment. The purpose is to focus on communication and gather data. If you truly wish to understand people\, you must listen more that you speak. \nListening is a skill which is hard to master and requires one to be able to distinguish between what is being said vs. what is not being said. We should be constantly striving for clarity and not accept vagueness. Having good skills in this area will help you minimize the risk you will say something you might later regret. \nEven though questioning is a big part of the sales process unless you can reflectively listen\, synthesise what is being said (and not said) and accurately summarise what has transpired\, you will potentially miss the real issues. \nEstablishing rules is not a hard process\, but consistency in its implementation is. \nKey Learning Points: \n\nLearn an active and inquisitive conversational style questioning technique that guides the prospect through problem solving\nLearn techniques on how to identify\, evaluate and resolve the real issues people have\nLearn how to move people from the stages of ‘curiosity’ to ‘intent’ to ‘commitment.’
URL:https://trainwest.ca/event/questioning-techniques-sales-training-development-program-6/
LOCATION:Trainwest – Online Webinar
CATEGORIES:Sales Training & Development Program
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20210312T090000
DTEND;TZID=UTC:20210312T100000
DTSTAMP:20260421T045434
CREATED:20210301T045327Z
LAST-MODIFIED:20210301T045345Z
UID:7889-1615539600-1615543200@trainwest.ca
SUMMARY:Rules Of Engagement With People - Customer Service Training
DESCRIPTION:Seminar Description: \nHaving mutually respective interactions with other s is the goal we all should be striving for\, yet why is “manipulation” part of everyday human interaction. To mitigate this manipulation in interactions\, it is essential that every person be on the same page. This starts by establishing mutually respective rules of engagement. Since we can’t control others behaviors\, we need to realize that we must be the one to ensure rules are established. Establishing rules is not a hard process\, but consistency if implementation\nIS. \nKey Learning Points: \n\nLearn the key steps in establishing rules of engagement\nRecognize when they should be implemented and followed\nLearn how to hold people accountable to the rules.
URL:https://trainwest.ca/event/rules-of-engagement-with-people-customer-service-training/
LOCATION:Trainwest – Online Webinar
CATEGORIES:Customer Service Training
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20210309T080000
DTEND;TZID=UTC:20210309T093000
DTSTAMP:20260421T045434
CREATED:20210226T045626Z
LAST-MODIFIED:20210305T033716Z
UID:7871-1615276800-1615282200@trainwest.ca
SUMMARY:Applying Cognitive Behavioural Therapy During Questioning – Sales Training & Development Program
DESCRIPTION:
URL:https://trainwest.ca/event/applying-cognative-behavioural-therapy-during-questioning-sales-training-development-program/
LOCATION:Trainwest – Online Webinar
CATEGORIES:Sales Training & Development Program
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20210305T090000
DTEND;TZID=UTC:20210305T100000
DTSTAMP:20260421T045434
CREATED:20210222T032639Z
LAST-MODIFIED:20210222T032639Z
UID:7856-1614934800-1614938400@trainwest.ca
SUMMARY:Group Coaching Call – Management Training & Development Training
DESCRIPTION:
URL:https://trainwest.ca/event/group-coaching-call-management-training-development-training-22/
LOCATION:Trainwest – Online Webinar
CATEGORIES:Group Coaching - Leadership
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20210305T080000
DTEND;TZID=UTC:20210305T090000
DTSTAMP:20260421T045434
CREATED:20210222T032508Z
LAST-MODIFIED:20210222T032611Z
UID:7851-1614931200-1614934800@trainwest.ca
SUMMARY:Group Coaching Call – Sales Training & Development Training
DESCRIPTION:
URL:https://trainwest.ca/event/group-coaching-call-sales-training-development-training-22/
LOCATION:Trainwest – Online Webinar
CATEGORIES:Group Coaching - Sales
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
END:VCALENDAR