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X-WR-CALDESC:Events for Trainwest Online Academy
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BEGIN:VEVENT
DTSTART;TZID=UTC:20210723T080000
DTEND;TZID=UTC:20210723T090000
DTSTAMP:20260421T003335
CREATED:20210713T002207Z
LAST-MODIFIED:20210713T002207Z
UID:8040-1627027200-1627030800@trainwest.ca
SUMMARY:Group Coaching Call – Sales Training & Development Training
DESCRIPTION:
URL:https://trainwest.ca/event/group-coaching-call-sales-training-development-training-31/
LOCATION:Trainwest – Online Webinar
CATEGORIES:Group Coaching - Sales
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20210722T090000
DTEND;TZID=UTC:20210722T100000
DTSTAMP:20260421T003335
CREATED:20210720T033304Z
LAST-MODIFIED:20210720T033359Z
UID:8085-1626944400-1626948000@trainwest.ca
SUMMARY:How to Identify the Reasons People Take Action – Customer Service Training Program
DESCRIPTION:Seminar Description:\n\n\nPeople make decisions based on consequence. These consequences all have a degree of stress\, worry or anxiety associated with them. How long someone has put up with the discomfort dictates the severity of it in their own mind. \nAs experts in our field we may recognize someone who is in discomfort before they do. However\, until an individual admits it\, accepts it\, and is prepared to resolve it\, nothing will happen. \nIn this session\, you will learn the components of stress and how to use specific questioning techniques to uncover those elements. \nKey Learning Points:\n\n\n\n\n\n\n\n\n\nUnderstand the three elements of discomfort\, at three moments in time\n\n\nLearn how to use a Questioning Process to uncover the real issues causing the discomfort\n\n\nLearn techniques on how to work with people to define whether they are curious\, have intent or are prepared to commit.
URL:https://trainwest.ca/event/how-to-identify-the-reasons-people-take-action/
LOCATION:Trainwest – Online Webinar
CATEGORIES:Customer Service Training
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20210720T080000
DTEND;TZID=UTC:20210720T090000
DTSTAMP:20260421T003335
CREATED:20210713T003823Z
LAST-MODIFIED:20210713T003823Z
UID:8065-1626768000-1626771600@trainwest.ca
SUMMARY:Sales Growth Through Networking – Sales Training & Development Program
DESCRIPTION:
URL:https://trainwest.ca/event/sales-growth-through-networking-sales-training-development-program-2/
LOCATION:Trainwest – Online Webinar
CATEGORIES:Sales Training & Development Program
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20210713T080000
DTEND;TZID=UTC:20210713T090000
DTSTAMP:20260421T003335
CREATED:20210713T003707Z
LAST-MODIFIED:20210713T003707Z
UID:8063-1626163200-1626166800@trainwest.ca
SUMMARY:Identifying the Reasons People Take Action – Sales Training & Development Training
DESCRIPTION:Seminar Description:\n\n\nPeople make decisions based on consequence. These consequences all have a degree of stress\, worry or anxiety associated with them. How long someone has put up with the discomfort dictates the severity of it in their own mind. \nAs experts in our field we may recognize someone who is in discomfort before they do. However\, until an individual admits it\, accepts it\, and is prepared to resolve it\, nothing will happen. \nIn this session\, you will learn the components of stress and how to use specific questioning techniques to uncover those elements. \nKey Learning Points:\n\n\n\n\n\n\n\n\n\nUnderstand the three elements of discomfort\, at three moments in time\n\n\nLearn how to use a Questioning Process to uncover the real issues causing the discomfort\n\n\nLearn techniques on how to work with people to define whether they are curious\, have intent or are prepared to commit.
URL:https://trainwest.ca/event/identifying-the-reasons-people-take-action-sales-training-development-training-2/
LOCATION:Trainwest – Online Webinar
CATEGORIES:Sales Training & Development Program
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20210709T090000
DTEND;TZID=UTC:20210709T100000
DTSTAMP:20260421T003335
CREATED:20210713T002707Z
LAST-MODIFIED:20210713T002707Z
UID:8050-1625821200-1625824800@trainwest.ca
SUMMARY:Group Coaching Call – Management Training & Development Training
DESCRIPTION:
URL:https://trainwest.ca/event/group-coaching-call-management-training-development-training-30/
LOCATION:Trainwest – Online Webinar
CATEGORIES:Group Coaching - Leadership
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20210709T080000
DTEND;TZID=UTC:20210709T090000
DTSTAMP:20260421T003335
CREATED:20210713T002112Z
LAST-MODIFIED:20210713T002112Z
UID:8038-1625817600-1625821200@trainwest.ca
SUMMARY:Group Coaching Call – Sales Training & Development Training
DESCRIPTION:
URL:https://trainwest.ca/event/group-coaching-call-sales-training-development-training-30/
LOCATION:Trainwest – Online Webinar
CATEGORIES:Group Coaching - Sales
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20210707T090000
DTEND;TZID=UTC:20210707T100000
DTSTAMP:20260421T003335
CREATED:20210329T190427Z
LAST-MODIFIED:20210329T190427Z
UID:7973-1625648400-1625652000@trainwest.ca
SUMMARY:Presentation Skills - Customer Service Training Program
DESCRIPTION:Seminar Description:\nAs a Customer Service Professional you may have the technical experience in your role\, but do you have the ability to effectively communicate the message you are trying to achieve. \nWe will review how to effectively communicate with your audience\, learn how to tell great stories to convey your message and understand the 4 key elements of a great presentation; Know\, Feel\, Say and Do. We will also review the keys to a presenter’s effective body language\, voice and visual aids. At the end of this session you will have the tools to be a better\, more confident and effective presenter.
URL:https://trainwest.ca/event/presentation-skills-customer-service-training-program/
LOCATION:Trainwest – Online Webinar
CATEGORIES:Customer Service Training
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20210706T080000
DTEND;TZID=UTC:20210706T093000
DTSTAMP:20260421T003335
CREATED:20210706T040728Z
LAST-MODIFIED:20210706T040728Z
UID:8027-1625558400-1625563800@trainwest.ca
SUMMARY:Interactive / Practice / Role-Play – Sales Training & Development Program
DESCRIPTION:
URL:https://trainwest.ca/event/interactive-practice-role-play-sales-training-development-program-3/
LOCATION:Trainwest – Online Webinar
CATEGORIES:Sales Training & Development Program
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20210630T080000
DTEND;TZID=UTC:20210630T100000
DTSTAMP:20260421T003335
CREATED:20210329T190859Z
LAST-MODIFIED:20210329T190859Z
UID:7979-1625040000-1625047200@trainwest.ca
SUMMARY:Defining & Building a Corporate Culture – Management Training & Development Program
DESCRIPTION:Seminar Description:\nA company’s culture is its identity and people are the most important asset of any organization. How people within the company view their culture and how the company wishes to be viewed by the outside world has potential impact on its longevity. Creating a company’s culture is more than its vision and mission statement and more than stipulating a list of values on a website or plastering catchy phrases on the wall. It is critical to build a culture that attracts and retains top talent. \nIn this session we will establish a series of steps to help you define your corporate culture. We will define your beliefs\, values and passion. We will discuss how you first need to connect with people then lead or how to manage your authenticity. \nKey Learning Points: \n\nLearn how to define your Companies Culture – Beliefs\, Values & Passion\nUnderstand why a Leaders ‘Warmth’ is more important than their ‘Strength’\nLearn and understand 6 Persuasion Principles to help build and maintain your corporate culture
URL:https://trainwest.ca/event/defining-building-a-corporate-culture-management-training-development-program-2/
LOCATION:Trainwest – Online Webinar
CATEGORIES:Management Training & Development
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20210629T080000
DTEND;TZID=UTC:20210629T093000
DTSTAMP:20260421T003335
CREATED:20210329T185435Z
LAST-MODIFIED:20210329T185455Z
UID:7957-1624953600-1624959000@trainwest.ca
SUMMARY:Creating a Prospecting Plan - Sales Training & Development Program
DESCRIPTION:Seminar Description:\nDo you know what it costs you to get out of bed in the morning? How much do you need to sell every day to ensure you are in the black? Growing your territory or book of business requires you to build a plan\, implement that plan\, and fine tune it while you are on the journey. Just like baking a cake\, if you want the cake to turn out time after time\, you must follow the recipe with no deviations. Baking is a form of chemistry and so is a sale. Having the proper recipe for your success requires knowing what your final outcome should look like then working backwards to establish the proper ingredients for success. \nIn this session you will learn how to create a prospecting plan that contains a mix of activities appropriate to you and your market. You will build your recipe for success. \nKey Learning Points: \n\nCalculate what it costs you to get out of bed\nCreate your personal commercial and implement it within the proper prospecting activities and mix for your territory\nCreate and establish a detailed implementation plan for maximize your prospecting success
URL:https://trainwest.ca/event/creating-a-prospecting-plan-sales-training-development-program-5/
LOCATION:Trainwest – Online Webinar
CATEGORIES:Sales Training & Development Program
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20210625T090000
DTEND;TZID=UTC:20210625T100000
DTSTAMP:20260421T003335
CREATED:20210329T191225Z
LAST-MODIFIED:20210329T191225Z
UID:7991-1624611600-1624615200@trainwest.ca
SUMMARY:Group Coaching Call – Management Training & Development Training
DESCRIPTION:
URL:https://trainwest.ca/event/group-coaching-call-management-training-development-training-29/
LOCATION:Trainwest – Online Webinar
CATEGORIES:Group Coaching - Leadership
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20210625T080000
DTEND;TZID=UTC:20210625T090000
DTSTAMP:20260421T003335
CREATED:20210329T172159Z
LAST-MODIFIED:20210329T172159Z
UID:7921-1624608000-1624611600@trainwest.ca
SUMMARY:Group Coaching Call – Sales Training & Development Training
DESCRIPTION:
URL:https://trainwest.ca/event/group-coaching-call-sales-training-development-training-29/
LOCATION:Trainwest – Online Webinar
CATEGORIES:Group Coaching - Sales
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20210624T090000
DTEND;TZID=UTC:20210624T100000
DTSTAMP:20260421T003335
CREATED:20210329T190317Z
LAST-MODIFIED:20210329T190317Z
UID:7971-1624525200-1624528800@trainwest.ca
SUMMARY:Rules of CSR Engagements - Customer Service Training Program
DESCRIPTION:Seminar Description:\nHaving mutually respective interactions with others is a goal we all should be striving for\, yet why is “manipulation” part of everyday human interaction? To mitigate this manipulation in interactions\, it is essential that every person be on the same page. This starts by establishing mutually respective rules of engagement. Since we can’t control others behaviours\, we need to realize that we must be the one to ensure rules are established. \nEstablishing rules is not a hard process\, but consistency in its implementation is.
URL:https://trainwest.ca/event/rules-of-csr-engagements-customer-service-training-program/
LOCATION:Trainwest – Online Webinar
CATEGORIES:Customer Service Training
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20210622T080000
DTEND;TZID=UTC:20210622T093000
DTSTAMP:20260421T003335
CREATED:20210329T185304Z
LAST-MODIFIED:20210329T185304Z
UID:7955-1624348800-1624354200@trainwest.ca
SUMMARY:Effective Questioning Techniques - Sales Training & Development Program
DESCRIPTION:Seminar Description:\nQuestions uncover intent vs commitment. The purpose is to focus on communication and gather data. If you truly wish to understand people\, you must listen more that you speak. \nListening is a skill which is hard to master and requires one to be able to distinguish between what is being said vs. what is not being said. We should be constantly striving for clarity and not accept vagueness. Having good skills in this area will help you minimize the risk you will say something you might later regret. \nEven though questioning is a big part of the sales process unless you can reflectively listen\, synthesise what is being said (and not said) and accurately summarise what has transpired\, you will potentially miss the real issues. \nKey Learning Points: \n\nLearn an active and inquisitive conversational style questioning technique that guides the prospect through problem solving\nLearn techniques on how to identify\, evaluate and resolve the real issues people have\nLearn how to move people from the stages of ‘curiosity’ to ‘intent’ to ‘commitment.’
URL:https://trainwest.ca/event/effective-questioning-techniques-sales-training-development-program/
LOCATION:Trainwest – Online Webinar
CATEGORIES:Sales Training & Development Program
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20210615T080000
DTEND;TZID=UTC:20210615T093000
DTSTAMP:20260421T003335
CREATED:20210329T185102Z
LAST-MODIFIED:20210329T185102Z
UID:7953-1623744000-1623749400@trainwest.ca
SUMMARY:Interactive / Practice / Role-Play – Sales Training & Development Program
DESCRIPTION:
URL:https://trainwest.ca/event/interactive-practice-role-play-sales-training-development-program-2/
LOCATION:Trainwest – Online Webinar
CATEGORIES:Sales Training & Development Program
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20210611T090000
DTEND;TZID=UTC:20210611T100000
DTSTAMP:20260421T003335
CREATED:20210329T191158Z
LAST-MODIFIED:20210329T191158Z
UID:7989-1623402000-1623405600@trainwest.ca
SUMMARY:Group Coaching Call – Management Training & Development Training
DESCRIPTION:
URL:https://trainwest.ca/event/group-coaching-call-management-training-development-training-28/
LOCATION:Trainwest – Online Webinar
CATEGORIES:Group Coaching - Leadership
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20210611T080000
DTEND;TZID=UTC:20210611T090000
DTSTAMP:20260421T003335
CREATED:20210329T172129Z
LAST-MODIFIED:20210329T172129Z
UID:7919-1623398400-1623402000@trainwest.ca
SUMMARY:Group Coaching Call – Sales Training & Development Training
DESCRIPTION:
URL:https://trainwest.ca/event/group-coaching-call-sales-training-development-training-28/
LOCATION:Trainwest – Online Webinar
CATEGORIES:Group Coaching - Sales
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20210609T090000
DTEND;TZID=UTC:20210609T100000
DTSTAMP:20260421T003335
CREATED:20210329T190232Z
LAST-MODIFIED:20210329T190232Z
UID:7969-1623229200-1623232800@trainwest.ca
SUMMARY:Communicating using Appropriate Technologies - Customer Service Training Program
DESCRIPTION:Seminar Description:\nAs every day progresses there are newer forms of technology that have the power to enhance (or hinder) our communication with others. So how can we ensure we use them to our advantage? People want to he heard and understood and want communication in the method they prefer\, not the method the sender prefers. \nAre you really delivering and receiving messages in the best possible way? \nIn this section we will review a series of tips that will help you get the most out of some key communication technologies.
URL:https://trainwest.ca/event/communicating-using-appropriate-technologies-customer-service-training-program/
LOCATION:Trainwest – Online Webinar
CATEGORIES:Customer Service Training
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20210608T080000
DTEND;TZID=UTC:20210608T093000
DTSTAMP:20260421T003335
CREATED:20210329T185019Z
LAST-MODIFIED:20210329T185019Z
UID:7951-1623139200-1623144600@trainwest.ca
SUMMARY:Fundamentals of Reading Body Language - Sales Training & Development Program
DESCRIPTION:Seminar Description:\nIn this session\, learn why reading and understanding body language is essential in sales. \nKey Learning Points: \n\nHow and why reading body language can help you increase your sales\nLearn why eye contact is so important and the meaning of gaze behaviour\nLearn 10 essentials for reading people\nUnderstand why and how handshakes can make or break your sale
URL:https://trainwest.ca/event/fundamentals-of-reading-body-language-sales-training-development-program/
LOCATION:Trainwest – Online Webinar
CATEGORIES:Sales Training & Development Program
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20210601T080000
DTEND;TZID=UTC:20210601T093000
DTSTAMP:20260421T003335
CREATED:20210329T184309Z
LAST-MODIFIED:20210329T184309Z
UID:7949-1622534400-1622539800@trainwest.ca
SUMMARY:Territory Growth Strategies - Sales Training & Development Program
DESCRIPTION:Seminar Description:\nEvery year you are tasked with growing your territory. To do this you need to implement strategies and techniques under a framework for each type of account within your territory. \nIn this session we will look review a list of items you should consider with each account\, to determine the best future strategy in dealing with them. \nKey Learning Points: \n\nLearn a conceptual framework and process for developing specific account plans\nLearn how to develop appropriate plans for various classifications of accounts\nLearn how to create an effective SWOT analysis on your territory to determine where you should allocate your efforts
URL:https://trainwest.ca/event/territory-growth-strategies-sales-training-development-program-4/
LOCATION:Trainwest – Online Webinar
CATEGORIES:Sales Training & Development Program
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20210528T090000
DTEND;TZID=UTC:20210528T100000
DTSTAMP:20260421T003335
CREATED:20210329T191126Z
LAST-MODIFIED:20210329T191126Z
UID:7987-1622192400-1622196000@trainwest.ca
SUMMARY:Group Coaching Call – Management Training & Development Training
DESCRIPTION:
URL:https://trainwest.ca/event/group-coaching-call-management-training-development-training-27/
LOCATION:Trainwest – Online Webinar
CATEGORIES:Group Coaching - Leadership
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20210528T080000
DTEND;TZID=UTC:20210528T090000
DTSTAMP:20260421T003335
CREATED:20210329T172054Z
LAST-MODIFIED:20210329T172054Z
UID:7917-1622188800-1622192400@trainwest.ca
SUMMARY:Group Coaching Call – Sales Training & Development Training
DESCRIPTION:
URL:https://trainwest.ca/event/group-coaching-call-sales-training-development-training-27/
LOCATION:Trainwest – Online Webinar
CATEGORIES:Group Coaching - Sales
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20210527T090000
DTEND;TZID=UTC:20210527T220000
DTSTAMP:20260421T003335
CREATED:20210329T190144Z
LAST-MODIFIED:20210329T190144Z
UID:7967-1622106000-1622152800@trainwest.ca
SUMMARY:Front Line Questioning Techniques - Customer Service Training Program
DESCRIPTION:Seminar Description:\nQuestions uncover Intent vs Commitment; the purpose is to focus on communication and gather data. \nAs someone who is the Customer Service Field\, if you truly wish to understand people\, you must be able to distinguish between what is being said vs. what is not being said – we should be constantly striving for clarity and not accept vagueness. Having good skills in this area will help you minimize the risk you will say something you might later regret. \nEven though questioning is a big part of Customer Service\, unless you can reflectively listen\, synthesize what is being said and accurately summarize what has transpired\, you will potentially miss the real issue(s).
URL:https://trainwest.ca/event/front-line-questioning-techniques-customer-service-training-program/
LOCATION:Trainwest – Online Webinar
CATEGORIES:Customer Service Training
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20210526T080000
DTEND;TZID=UTC:20210526T100000
DTSTAMP:20260421T003335
CREATED:20210329T190747Z
LAST-MODIFIED:20210329T190747Z
UID:7977-1622016000-1622023200@trainwest.ca
SUMMARY:Dealing With Post Pandemic Change in 2021 – Management Training & Development Program
DESCRIPTION:
URL:https://trainwest.ca/event/dealing-with-post-pandemic-change-in-2021-management-training-development-program/
LOCATION:Trainwest – Online Webinar
CATEGORIES:Management Training & Development
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20210525T080000
DTEND;TZID=UTC:20210525T093000
DTSTAMP:20260421T003335
CREATED:20210329T184110Z
LAST-MODIFIED:20210329T184138Z
UID:7947-1621929600-1621935000@trainwest.ca
SUMMARY:Negotiation Strategy & Techniques - Sales Training & Development Program
DESCRIPTION:Seminar Description:\nThe goal of win/win negotiating is to reach an agreement that satisfies both parties and moves the relationship forward. In order to achieve fairness\, or at least the perception of fairness\, each side needs to uncover a better understanding of what the other really wants. \nThis session demonstrates how a trained salesperson gets a good deal and leaves the other side thinking they negotiated a good deal too. \nKey Learning Points: \n\nLearn how to uncover your prospects “pain” points quickly\, to help guide the negotiation.\nLearn how to setup the rules for engagement so that both parties know the next step before it occurs.\nLearn how to guide the negotiation so that the other party feels like they are the one that won.
URL:https://trainwest.ca/event/negotiation-strategy-techniques-sales-training-development-program-2/
LOCATION:Trainwest – Online Webinar
CATEGORIES:Sales Training & Development Program
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20210518T080000
DTEND;TZID=UTC:20210518T093000
DTSTAMP:20260421T003335
CREATED:20210329T183924Z
LAST-MODIFIED:20210329T183924Z
UID:7945-1621324800-1621330200@trainwest.ca
SUMMARY:Rules of Engagement with People - Sales Training & Development Program
DESCRIPTION:Seminar Description:\nHaving mutually respective interactions with others is a goal we all should be striving for\, yet why is “manipulation” part of everyday human interaction? To mitigate this manipulation in interactions\, it is essential that every person be on the same page. This starts by establishing mutually respective rules of engagement. Since we can’t control others behaviours\, we need to realize that we must be the one to ensure rules are established. \nEstablishing rules is not a hard process\, but consistency in its implementation is.  \nKey Learning Points: \n\nLearn the key steps in establishing rules of engagement\nRecognize when rules should be implemented and followed/li>\nLearn how to hold people accountable to the rules\nLearn how to take control (and remain in control) of the interaction
URL:https://trainwest.ca/event/rules-of-engagement-with-people-sales-training-development-program-6/
LOCATION:Trainwest – Online Webinar
CATEGORIES:Sales Training & Development Program
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20210514T090000
DTEND;TZID=UTC:20210514T100000
DTSTAMP:20260421T003335
CREATED:20210329T191046Z
LAST-MODIFIED:20210329T191046Z
UID:7985-1620982800-1620986400@trainwest.ca
SUMMARY:Group Coaching Call – Management Training & Development Training
DESCRIPTION:
URL:https://trainwest.ca/event/group-coaching-call-management-training-development-training-26/
LOCATION:Trainwest – Online Webinar
CATEGORIES:Group Coaching - Leadership
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20210514T080000
DTEND;TZID=UTC:20210514T090000
DTSTAMP:20260421T003335
CREATED:20210329T172012Z
LAST-MODIFIED:20210329T172012Z
UID:7915-1620979200-1620982800@trainwest.ca
SUMMARY:Group Coaching Call – Sales Training & Development Training
DESCRIPTION:
URL:https://trainwest.ca/event/group-coaching-call-sales-training-development-training-26/
LOCATION:Trainwest – Online Webinar
CATEGORIES:Group Coaching - Sales
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20210512T090000
DTEND;TZID=UTC:20210512T100000
DTSTAMP:20260421T003335
CREATED:20210329T190054Z
LAST-MODIFIED:20210329T190054Z
UID:7965-1620810000-1620813600@trainwest.ca
SUMMARY:Dealing with ‘Unreasonable’ People - Customer Service Training Program
DESCRIPTION:Seminar Description:\nCustomer service providers often are the first people having to deal with angry\, upset or unreasonable people. This session will look at what makes people “Unreasonable” and how we can react to turn the situation around. \nWe will examine how we can use proven Trainwest Psychological Strategies & Techniques to institute a sequence of events to resolve the situation.
URL:https://trainwest.ca/event/dealing-with-unreasonable-people-customer-service-training-program/
LOCATION:Trainwest – Online Webinar
CATEGORIES:Customer Service Training
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20210511T080000
DTEND;TZID=UTC:20210511T093000
DTSTAMP:20260421T003335
CREATED:20210329T183736Z
LAST-MODIFIED:20210329T183736Z
UID:7943-1620720000-1620725400@trainwest.ca
SUMMARY:Interactive / Practice / Role-Play - Sales Training & Development Program
DESCRIPTION:
URL:https://trainwest.ca/event/interactive-practice-role-play-sales-training-development-program/
LOCATION:Trainwest – Online Webinar
CATEGORIES:Sales Training & Development Program
ORGANIZER;CN="Trainwest Online Academy":MAILTO:info@trainwest.ca
END:VEVENT
END:VCALENDAR